Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Rise
Via della Tecnica 10
36010 Velo d’Astico
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rise service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Rise: Easy Method
What is Rise
Rise is a Canada-facing e-commerce store selling clothing and related products. It operates an online shop (risestore.ca) with a 30-day return/exchange window and processes orders from a central fulfilment system rather than via an identified Canada-specific subscription app.
How to cancel Rise
- Contact Rise support as soon as possible - use the Rise Help Center (help.risestore.ca) or the order-contact form and provide your order number, full name, email used for the purchase, and a clear request to cancel the order; state the reason and whether you want a refund or exchange. Cancellation is only attempted if the order has not shipped.
- If the order shows as shipped, request return instructions instead (see returns policy) and prepare to follow the return shipping steps; shipping costs are usually the customer’s responsibility.
- Do not expect an App Store or Google Play cancellation path for “Rise for Canada” - no mobile-app subscription was identified, so App Store/Play cancellation is not applicable.
What happens when you cancel
If Rise can stop fulfilment before shipment they will cancel the order and initiate the refund process. If the item has already shipped, cancellation cannot be completed and you must follow the return procedure after delivery. Your Rise account and order records are retained for transaction, warranty and accounting purposes; cancelling an order does not necessarily delete account data. For pre-orders or special orders, processing and refund timelines may differ and Rise may confirm status in support replies.
Will I get a refund?
Rise’s policy allows returns or exchanges within 30 days for items that are unwashed, unworn and in original packaging; items such as underwear, socks, clearance, final-sale items and gift cards are generally ineligible. Shipping costs for returns and any non-refundable taxes may be deducted from refunds. Refunds are processed to the original payment method within about 14 business days; if a gift card was used, refunds are applied to the gift card first and then to other payment methods. The site does not reference a statutory cooling-off period; sale items are generally marked non-refundable. See Rise returns and terms for full details: Return & Exchange FAQ and Terms.
Rise plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Sleep & Energy Premium (Annual) | ≈ C$94.00 | Annual | Full access to Rise Sleep & Energy premium features |
| Sleep Improvement Membership (Annual) | ≈ C$48.00 - C$82.00 | Annual | Access to core improvement membership; may vary by tier |
App Store listings use USD prices that convert to CAD at purchase; final CAD charges depend on exchange rates and App Store pricing tiers.
Your consumer rights in Canada
Rise’s published policy does not reference Canadian statutory consumer rights such as any provincial cooling-off periods; instead it provides a 30-day return/exchange window and sets its own exclusions. Certain practices customers raise - such as non-refundable shipping or tax handling - can be subject to provincial consumer protection rules. If you believe a policy term contradicts applicable provincial law, consider contacting your provincial consumer protection office for guidance and keep documentation of all communications with Rise.
Customer experiences
Many customers praise Rise for prompt, helpful customer service and for product quality, fit and durability. Positive reviewers also note timely communication and fast delivery on occasion. Negative reports focus on return shipping costs, denied or delayed refunds in some cases, and occasional unresponsiveness or rigid handling of out-of-stock and refund situations. Rise has publicly replied to some disputes (for example, clarifying pre-order refunds), but experiences are mixed.
Documentation checklist
- Order number and order date
- Receipt or payment confirmation (credit card statement, PayPal, etc.)
- Photos of the item and packaging (if returning for condition issues)
- Shipping/tracking numbers and proof of shipment (for returns)
- Copies/screenshots of all communication with Rise support
- Gift card details if used (code and transaction records)
Common mistakes
Waiting too long to contact support is common - cancellations are only possible before shipment. Assuming Rise orders can be cancelled via the App Store or Google Play is another frequent error; this store’s cancellation path is through Rise support only. Customers also sometimes omit order numbers or fail to keep packaging/receipts, which makes verification and refunds harder. Finally, not reading exclusions (final sale, underwear, gift cards) can lead to surprise denials.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Rise support before shipment | Possible full refund if not shipped | Low - Medium (time-sensitive) |
| Return after delivery (30-day policy) | Refund to original payment minus return shipping and ineligible items | Medium (customer pays return shipping) |
| Cancel via App Store / Google Play | Not applicable / no subscription identified | High / Not available |
After cancelling
After you request cancellation, monitor your email for Rise support confirmation and save all replies. If the order is cancelled, expect refund processing up to about 14 business days to the original payment method; check your bank or card statement for the credit. For returns after delivery, follow the instructions on the Rise Return & Exchange page (how to return) and review the Terms (risestore.ca Terms). If you cannot resolve a disputed refund or policy concern with Rise, consider contacting your provincial consumer protection authority and retain all documentation.
Address
RISE s.r.l., Via della Tecnica 10, 36010 Velo d’Astico (VI), Italy