Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Riverside.Fm
875 W Main Ave
Morgan Hill
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Riverside.Fm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Riverside.Fm: Easy Method
What is Riverside.Fm
Riverside.Fm is an online platform for recording high-quality remote audio and video, offering browser and mobile apps, AI tools, and subscription plans with tiered features for creators, podcasters, and video producers. It records locally on participants' devices and uploads files for postproduction and distribution.
The service is available via the Riverside website and through mobile apps distributed on the Apple App Store and Google Play; billing and cancellation rules differ depending on where you purchased the subscription.
How to cancel Riverside.Fm
- Web (Riverside website): Log into your account at Riverside.Fm. Go to Settings → Plan & Billing → Cancel plan and follow the cancellation flow. Your access continues until the end of the current billing period and then your account reverts to the free plan.
- App Store (iOS purchases): Open your Apple ID / iTunes account settings on your device and disable automatic renewal for the Riverside subscription. Riverside support cannot cancel App Store subscriptions for you; purchases made via the App Store are handled by Apple.
- Google Play (Android purchases): Open the Google Play app, go to Account → Subscriptions and turn off auto-renewal for Riverside. Riverside cannot cancel Google Play subscriptions on your behalf.
- Mobile Plus (in-app subscriptions on iOS & Android): Cancel by disabling auto-renewal through the App Store or Google Play account subscription settings; Riverside support cannot cancel in-app subscriptions for you.
What happens when you cancel
If you cancel a web subscription through Riverside, your paid access remains active until the end of the current billing period; after that, your account will revert to the free plan. For subscriptions purchased through the App Store or Google Play, cancelling auto-renewal stops future billing but the platforms control the subscription period and termination.
Your recordings, uploaded files, and account content are subject to Riverside’s data and retention policies; verify file availability and export any assets you need before access changes. If you bought in-app via a platform, platform policies may affect access and file handling - check Riverside’s help pages and the platform’s support documentation for details.
Will I get a refund?
Riverside’s refund rules vary by plan and purchase channel. For web subscriptions: monthly Standard/Pro and monthly Live/Pro subscriptions qualify for a full refund if cancelled within 48 hours of purchase (new subscription or immediate upgrade). Yearly web Standard/Pro and yearly web Live/Pro subscriptions qualify for a full refund if cancelled within 14 days of purchase (new subscription or upgrade). AI credits are non‑refundable and not transferable.
App Store purchases are final with respect to Riverside - refunds for App Store purchases must be requested from Apple under Apple’s policies. For Google Play purchases, refunds are governed by Google Play’s refund policies; Riverside cannot issue refunds for subscriptions billed through Google Play.
Riverside.Fm plans and pricing
| Plan | Billing | Price | Refund window |
|---|---|---|---|
| Standard / Pro (web) | Monthly or yearly | Varies | Monthly: full refund within 48 hours; Yearly: full refund within 14 days |
| Live / Pro (web) | Monthly or yearly | Varies | Monthly: full refund within 48 hours; Yearly: full refund within 14 days |
| Mobile Plus (in-app) | In-app (App Store / Google Play) | Varies | Refunds controlled by platform (Apple / Google Play) |
| AI credits | One-time purchase / add-ons | Varies | Non-refundable |
| App Store purchases (iOS) | In-app / App Store billing | Varies | Sales handled by Apple - Riverside does not issue refunds |
Your consumer rights in Canada
Canadian consumer protection laws can provide cooling-off or cancellation rights in certain provinces (for example, Quebec has specific online consumer protections). However, exemptions often apply for digital content and services once access begins. Riverside’s own refund policy mirrors a 14-day refund window for yearly web subscriptions and shorter windows for monthly web purchases; platform purchases (App Store, Google Play) are excluded from Riverside-issued refunds.
If you purchased through the App Store or Google Play, you must rely on Apple’s or Google’s refund procedures. If you believe a local consumer protection law applies to your purchase, you can cite your provincial rules when contacting support or your payment provider; for definitive legal guidance contact a consumer protection authority or legal advisor in Canada.
Customer experiences
User feedback on Riverside.Fm is mixed. Many reviewers praise the platform’s user-friendly interface, high-quality recordings, and AI-assisted postproduction tools, and note responsive product updates that improve functionality. These positive reports highlight suitability for beginners and creators who need reliable local-recording features.
At the same time, some users report technical problems such as unexpected session stops, guest disconnects, out-of-sync uploads, and missing or disappearing files. Several reviews describe slow or generic support replies and unresolved issues. Discussions on forums and review sites note occasional glitches and frustrations with cancellations or refunds, particularly when purchases were made through app stores.
Documentation checklist
- Account email and username used with Riverside
- Receipt or invoice showing purchase date, plan name, billing period, and transaction ID
- Screenshot of subscription entry in the App Store / Google Play (if purchased via mobile)
- Confirmation emails from Riverside or the platform (Apple/Google)
- Support ticket numbers or previous correspondence, if you’ve already contacted support
Common mistakes
People commonly expect Riverside to cancel App Store or Google Play subscriptions; in those cases the platform must be used to disable auto-renewal. Waiting past the stated refund window (48 hours for monthly web, 14 days for yearly web) is another frequent issue - refund requests made after those windows are unlikely to be honored. Users sometimes forget to export important recordings before access changes, or they don’t save receipts and transaction IDs needed for refunds or disputes. Finally, some users assume cancelling immediately refunds or removes access; web cancellations keep access until the billing period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Riverside website) | Possible within platform windows (48 hours monthly / 14 days yearly) | Low - cancel in Settings → Plan & Billing |
| App Store (iOS) | No Riverside refund (request via Apple; Apple policy applies) | Medium - cancel via Apple ID subscriptions |
| Google Play (Android) | Platform-dependent (request via Google Play) | Medium - cancel via Google Play subscriptions |
| Mobile Plus (in-app) | Platform-dependent (Apple / Google Play rules) | Medium - cancel via App Store or Google Play |
After cancelling
After you cancel, export or download any recordings or assets you need while you still have access. If you need a refund for a web purchase within the applicable window, contact Riverside support and include your receipt, account email, and transaction ID. For App Store or Google Play purchases, file a refund request with Apple or Google using their support portals: Apple Support and Google Play Help. For Riverside help articles and direct support, see the Riverside help pages at Riverside Help or the main site at riverside.fm. Keep records of all correspondence and confirmations until any billing or access issues are fully resolved.
Address
875 W Main Ave, Morgan Hill, CA, USA