Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rocket Money
8455 Colesville Road, Suite 1645
20910 Silver Spring
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rocket Money service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Rocket Money: Easy Method
What is Rocket Money
Rocket Money (formerly Truebill) is a subscription- and bill-management service that helps users track recurring charges, cancel subscriptions, and negotiate certain bills on their behalf. It offers both a free tier and a paid Premium subscription with additional features such as automated cancellation assistance, bill negotiation, budgeting tools, and account aggregation.
Features and billing are primarily USD‑based; Canadian users are typically billed in CAD via the App Store/Play Store at an exchange‑rate equivalent. Functionality may vary depending on Canadian bank support and the platform used to subscribe (e.g., Google Play, Apple App Store, or Rocket Money directly).
How to cancel Rocket Money
- On Google Play (if billed through Google Play): open Google Play Store → Profile → Payments & Subscriptions → select the Rocket Money subscription → Cancel subscription. Alternatively sign in at play.google.com → My subscriptions and cancel there. See Rocket Money help: How do I cancel a subscription billed through Google Play?
- Via the Rocket Money app (Premium users only): open the Recurring tab → tap the “⋯” beside the subscription → choose “Cancel This For Me” to have Rocket Money attempt cancellation, or choose “View Instructions” to receive steps for manual cancellation. See: How do I cancel a subscription?
- Via Rocket Money website (if available to you): open the Recurring tab → View All → click the “⋯” next to the subscription → select “Cancel This For Me” and submit the form on the site. Support article: How do I cancel a subscription?
- Important notes while cancelling: deleting the Rocket Money app does NOT cancel your subscription - cancel through the billing platform or Rocket Money site/app. Cancellation requests may take up to 10 days to process, though some complete the same day. See: Cancellation time.
What happens when you cancel
When you cancel a Rocket Money Premium subscription, your access to Premium features typically continues until the end of the current billing period. After cancellation you lose Premium-only features such as Rocket-assisted cancels and bill negotiation tools unless you re-subscribe.
Canceling does not automatically delete the account or the data Rocket Money has collected; your account data and history generally remain unless you request account deletion. If you used Rocket Money to cancel third-party subscriptions, Rocket Money will process the cancellation request and provide confirmation when available.
Will I get a refund?
Rocket Money’s published Terms state there is no automatic refund entitlement for Premium subscriptions - payments continue until the end of the billing period and cancellation does not guarantee a refund. Negotiation fees are non-refundable except for error or where required by law. For annual or prepaid plans, Rocket Money’s policy does not promise prorated refunds, though users sometimes request one and support may review on a case‑by‑case basis.
Under Canadian consumer law the 14‑day cooling‑off right for digital services generally does not apply once the digital service has begun, so there is usually no statutory right to an automatic refund after you start using the service. Canadian users can still try to negotiate a goodwill refund with Rocket Money support, or contact their payment provider (e.g., credit card issuer, bank, Apple or Google) to seek a reversal or dispute a charge if they believe billing was improper.
Rocket Money plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (USD slider) | US$6 - $12 per month (user-selected) | Monthly | Subscription cancellation assistance, bill negotiation, auto savings, net worth tracking, unlimited budgets, etc. |
| Premium (approximate CAD equivalent) | Approximately C$20 - C$21 per month (CA$244 - $250/year) | Annual billed (approx.) | Same Premium features; exact CAD pricing depends on exchange rate and App Store billing. |
Your consumer rights in Canada
Canadian consumer protection generally removes the 14‑day 'cooling‑off' right for digital subscriptions once the service has begun, so consumers do not automatically have a statutory right to a refund after accessing a digital service. That means cancelling a subscription does not by itself guarantee a refund under Canadian law.
That said, Canadian users have practical options: request a goodwill refund from Rocket Money support, contact the platform used to charge (Apple, Google) to ask for help, or contact your bank/issuer to dispute a charge where there is evidence of improper billing. Outcomes depend on the provider’s policies and the specifics of the charge.
Customer experiences
User experiences are mixed. Some people report Rocket Money successfully identified forgotten subscriptions and helped cancel them, and some have praised individual support agents for resolving tricky cases. See example positive mentions on community forums.
At the same time, multiple reviews on sites such as Trustpilot and the BBB describe poor experiences: unexpected charges after attempting cancellation, difficulty reaching support, disappointment with bill negotiation results, and confusion where deleting the app did not stop billing. Forum posts also show disagreements about the value of the bill‑negotiation service.
Documentation checklist
- Account email/username, subscription receipts, and the date you first subscribed
- Screenshots of active subscription entries in Rocket Money and platform billing pages (Google Play / Apple App Store)
- Payment instrument details (last 4 digits), bank or card statements showing charges you dispute
- Any confirmation emails or messages from Rocket Money and timestamps of cancellation attempts
- Correspondence with support and case numbers (if provided)
Common mistakes
Many people assume deleting the Rocket Money app cancels their paid subscription - this does not stop billing. You must cancel via the billing platform (Google Play / App Store) or submit the cancellation request in the Rocket Money app/site (for Premium users) and retain confirmation.
Another common error is not keeping receipts or screenshots when attempting to cancel, which makes disputing later charges harder. Some users also expect an automatic refund on cancellation; unless Rocket Money agrees or a payment provider reverses the charge, refunds are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Google Play | Refund not automatic; request through Google/merchant if eligible | Low (simple in Google Play) |
| Rocket Money app - "Cancel This For Me" (Premium) | No automatic refund; cancellation may be processed - refunds only by policy/negotiation | Low - Medium (Rocket submits on your behalf) |
| Rocket Money website form | Same as app: no guaranteed refund; possible goodwill outcome | Medium (requires form submission and follow-up) |
| Contact bank / payment provider (chargeback) | Possible if billing was unauthorized or improper; not guaranteed | Medium - High (banks require evidence) |
| Formal mailed cancellation notice | Refund unlikely unless merchant agrees | High (slow; useful for formal records) |
After cancelling
After you cancel, monitor your bank and card statements for any further charges and save any confirmation emails or in‑app confirmations. If you are charged after cancellation, contact Rocket Money support with your documentation and, if needed, contact the billing platform (Google, Apple) or your payment provider to dispute the charge.
Helpful links: Rocket Money cancellation guides (How do I cancel a subscription?), Google Play subscription help (Google Play billed subscriptions), and Rocket Money Terms (Terms of Service).
Address
If you need to send a formal cancellation notice or correspondence by mail, consider registered mail / A.R. for proof of delivery. Address:
8455 Colesville Road, Suite 1645, Silver Spring, MD 20910, USA