Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rocketgate
425 Carr. 693, PMB 260
00646 Dorado
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rocketgate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Rocketgate: Easy Method
What is Rocketgate
RocketGate is an online payment gateway and payment-processing provider used by merchants to accept card and other electronic payments. It offers gateway, hosted page, and hosted form solutions and generally bills on a per-transaction basis rather than a percentage fee model.
RocketGate itself typically acts as the processor for merchants rather than a consumer-facing subscription service; however, merchants or apps that bill through RocketGate may use its infrastructure to manage recurring billing or one-time charges.
How to cancel Rocketgate
- App Store (iOS): If your subscription was billed through Apple, cancel via your iTunes/App Store subscription settings on iPhone, iPad, Mac, or at Apple's subscription support. Apple-managed subscriptions can be cancelled any time; cancellation typically takes effect after the current billing period.
- Google Play: If billed through Google Play, cancel in your Google Play subscriptions at Google Play help. Google-managed cancellations take effect after the current period.
- Website (web): If you subscribed directly on a website that uses RocketGate, sign in to your account on that website and cancel from Account Settings or Subscriptions. Do this at least 24 hours before the renewal to avoid being charged; website cancellations generally take effect immediately and any unused free trial is forfeited.
- By registered mail (proof of cancellation): To have a written record sent to RocketGate, send a cancellation notice by registered mail (raccomandata A/R) to ROCKETGATE PR LLC, 425 Carr. 693, PMB 260, Dorado, PR 00646. Include your account details, transaction IDs, date you want the cancellation to take effect, and request written confirmation.
What happens when you cancel
When you cancel a subscription billed through an app store, billing stops after the end of the current paid period and you retain access until that date. For website subscriptions, cancellation normally takes effect immediately and you may lose access to services or any remaining free trial period at once. Always confirm the effective date in the cancellation confirmation you receive.
Account data and transaction records are generally retained according to the merchant’s or RocketGate’s data-retention policy; if you need copies of receipts, transaction IDs, or exported data, request them before or immediately after cancellation. If a third-party merchant is involved, the merchant may control account access and data even though RocketGate processed the payment.
Will I get a refund?
RocketGate’s public Terms and Help information do not specify an automatic refund policy or a statutory 14‑day cooling‑off right for Canadian customers. Refunds appear to be handled at the merchant’s or RocketGate’s discretion depending on how the transaction was processed.
If the charge was made via Apple or Google, those platforms have their own refund processes and timelines; contact the store first. If you do not receive a satisfactory response, contact your card issuer to discuss a dispute or chargeback. Keep in mind that chargebacks have eligibility rules and time limits, and pursuing one may affect your relationship with the merchant.
Rocketgate plans and pricing
| Plan | Pricing (CAD) |
|---|---|
| Gateway | Varies |
| Hosted Page | Varies |
| Hosted Form | Varies |
| Per-transaction fees | Varies |
Your consumer rights in Canada
RocketGate’s publicly available documents do not specifically reference Canadian statutory cancellation rights (such as a uniform 14‑day cooling‑off period). Provincial consumer-protection laws vary: for example, some provinces have specific cancellation periods for certain types of contracts, but those rules may not apply to payment-processing agreements or to third-party merchants that use RocketGate.
If you believe your consumer-protection rights apply, check the rules for your province (e.g., Ontario’s Consumer Protection Act) and consider contacting the provincial consumer-protection office. If you were charged unfairly, also contact your payment card issuer to ask about dispute and chargeback procedures and timelines in Canada.
Customer experiences
Public feedback about RocketGate includes several negative reviews describing difficulties obtaining refunds, unexpected charges, and security concerns. Some reviewers report promises of refunds that were not fulfilled and other unresolved disputes. There is limited publicly posted positive feedback available for comparison, so experiences appear mixed but recent public reviews emphasize caution.
Because experiences can vary by merchant and by how transactions were routed (direct merchant billing vs. app-store billing), review the merchant’s support responses and any available public ratings before relying on refund promises.
Documentation checklist
- Account username/email and merchant account ID
- Subscription or transaction receipts (App Store/Google Play receipts or merchant invoice)
- Transaction IDs and dates
- Screenshots of billing, subscription settings, and any error messages
- Copies of all correspondence with the merchant or RocketGate
- Proof of registered-mail sending and delivery (tracking receipt)
- Bank or card statements showing the charge
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling on a merchant website when the subscription is managed by Apple or Google), missing the 24‑hour website deadline before renewal, and not saving confirmation or proof of cancellation. Another frequent mistake is assuming a cancellation automatically triggers a refund; refunds are not guaranteed and often require separate requests or merchant approval.
Also avoid relying solely on verbal promises - obtain confirmation by email and keep records so you can escalate to the app store, your card issuer, or consumer-protection authorities if needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled via Apple/merchant; not guaranteed | Easy |
| Google Play | Refunds handled via Google/merchant; not guaranteed | Easy |
| Website (direct) | Refunds at merchant/RocketGate discretion; follow site rules (24‑hour rule) | Medium |
| Registered mail to RocketGate | Refunds at company discretion; provides strongest paper trail | Medium - Hard |
After cancelling
After you cancel, keep all confirmation emails or screenshots and monitor your card or bank statements for the next billing cycle to ensure no additional charges occur. If a charge post‑cancellation appears, contact the merchant or the platform (Apple/Google) immediately and provide your documentation.
Useful links: RocketGate main site at rocketgate.com, Apple subscription support at Apple Subscriptions, and Google Play subscription help at Google Play Subscriptions. If necessary, contact your card issuer to start a dispute or chargeback and consult your provincial consumer-protection office for further guidance.
Address
ROCKETGATE PR LLC
425 Carr. 693, PMB 260
Dorado, PR 00646
For proof of cancellation, send your written notice by registered mail (raccomandata A/R) and retain the mailing and delivery receipts.