Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel ROVER
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Rover service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rover: Easy Method
What is Rover
Rover is an online marketplace that connects pet owners with local sitters and dog walkers for services such as boarding, house‑sitting, dog walking, daycare, and drop‑ins. Individual sitters set service rates and choose a cancellation policy; Rover facilitates bookings, payments, messaging, and dispute support for users in Canada.
How to cancel Rover
- On mobile: open the Rover app → Upcoming tab → Modify booking → Cancel booking. For detailed steps see Rover Help Center (Canada).
- On desktop: go to Inbox → Upcoming bookings → Cancel booking on the Rover website. See the Canadian help article above for screenshots and guidance.
- If the sitter needs to cancel, they must cancel from their own account; clients should message the sitter through Rover Messages if the sitter initiates a cancellation.
- Note that frequent or last‑minute cancellations (within seven days of a stay or within 14 days of a holiday) may prompt an account review by Rover.
What happens when you cancel
Cancelling a booking ends that scheduled service and prevents the sitter from providing the cancelled booking. If the booking was part of a recurring schedule, cancellation typically stops future occurrences; recurring bookings may have different protections depending on the sitter and platform settings. Your account and profile remain active unless you choose to deactivate them separately. Messages associated with the booking remain accessible in Rover Messages for reference and support disputes.
Will I get a refund?
Refunds depend primarily on the sitter’s selected cancellation policy (same‑day, one‑day, three‑day, seven‑day). Each policy defines refund amounts and how refunds are prorated if a stay has started. For example, under the same‑day policy: boarding or house‑sitting canceled before the booking begins receives a full refund; if canceled after the start, the first seven days are refundable at 50% and days after that at 100% for multi‑night stays; walks, daycare and drop‑ins canceled before the booking begin typically receive a full refund. Add‑ons such as extended 60‑minute rates, cost adjustments, and daycare pick‑ups/drop‑offs are usually eligible for a 50% refund, while services like baths, grooming, and boarding pick‑ups/drop‑offs are often refunded at 100%.
If a sitter cancels your booking within seven days of the service start, Rover’s “reservation protection” provides a refund plus a CAD $15 credit (or a $30 credit for overnight stays canceled the day before or the day of the stay). Refunds are issued to the original payment method; the Canadian Help Center cites typical processing of 1 - 3 business days, though the platform Terms note that bank processing can take longer (often up to 5 - 10 business days depending on your bank and region). For full details see Rover refund policies and reservation protection.
Rover plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Sitter Services (per 30‑min walk) | C$15 - C$25 | per walk | Set by sitter; Rover takes ~20% commission |
| Sitter Services (overnight boarding/house‑sit) | C$30 - C$75 | per night | Set by sitter; Rover takes ~20% commission |
| Background‑check Fee (one‑time) | C$49 - C$79 | one‑time | Mandatory fee for sitters; approximate range by location |
Your consumer rights in Canada
Canadian consumer protection does not generally provide a universal 14‑day cooling‑off right for online service contracts such as a pet sitting or dog walking booking. Specific rules vary by province; in Québec, some chargeback or refund avenues are available if a refund is not issued within statutory timelines, but repeated‑performance service contracts are often excluded. Consumers are entitled to clear pre‑purchase disclosure of cancellation and refund terms and to timely refunds where applicable, but in practice the sitter‑selected cancellation policy on Rover will govern most refund outcomes for an individual booking. For provincial guidance, see the Québec consumer protection overview on refunds and cancellations at OPC Québec.
Customer experiences
Owners and sitters report mixed experiences. Some clients have successfully modified recurring bookings to receive full refunds in practice, showing flexibility in certain cases. Conversely, sitters have reported instances where Rover overrode sitter‑set cancellation policies and issued full refunds to clients; sitters sometimes need to contact support to have their policies enforced. Other common complaints include lack of clarity about how refunds and cancellation fees are calculated, limited protection for recurring bookings (clients may cancel recurring services without charges), and slow response times from support in some cases.
Documentation checklist
- Booking confirmation (dates, service type, sitter name)
- Screenshot of the sitter’s cancellation policy shown at booking
- Payment receipt or bank/credit‑card statement showing the charge
- All Rover Messages exchanged with the sitter (agreement, cancellations, confirmations)
- Cancellation confirmation from Rover (email or in‑app confirmation)
- If escalating by mail: proof of registered delivery (raccomandata A/R) and a copy of the letter
Common mistakes
Avoid assuming a universal refund rule applies to all bookings - refunds vary by the sitter’s chosen cancellation policy. Don’t cancel without checking whether the booking is part of a recurring schedule, since recurring bookings may be handled differently. Another common error is failing to save messages or payment receipts that document agreed terms; without those records it’s harder to resolve disputes. Finally, some users mistakenly expect immediate bank refunds - processing can take several business days depending on your bank.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Client cancels via app/website before service | Depends on sitter policy (full to partial refund under same‑day/one‑day/three‑day/seven‑day rules) | Low to medium - straightforward but policy‑dependent |
| Sitter cancels via their account | Usually full refund plus possible reservation protection credit if within 7 days | Low - sitter action triggers automated handling and credit |
| Sitter cancels within 7 days of service | Refund to original method + CAD $15 credit (or $30 for overnight cancellations day before/of) | Low - reservation protection applies automatically |
| Cancel recurring booking | Varies; recurring bookings may lack the same protections and can be canceled without charge in some cases | Medium to high - depends on how the recurring booking was set up and platform handling |
After cancelling
After you cancel, check your Rover inbox and email for a cancellation confirmation and the expected refund amount. Monitor your bank or credit‑card statement for the refund; if it does not appear within the timeframe stated by Rover, contact Rover Support via the Canadian Help Center pages (examples: how to cancel, refunds, reservation protection). If you need to escalate formally (for example, to request enforcement of a sitter’s stated policy or to assert consumer rights), consider sending a registered letter (raccomandata A/R) to Rover’s legal address and keep proof of delivery.
Address
A Place for Rover, Inc., Attn: Legal, 711 Capitol Way S., Suite 204, Olympia, WA 98501, U.S.A.