Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Runwayml
800 North State Street, Suite 304
19901 Dover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Runwayml service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Runwayml: Easy Method
What is Runwayml
Overview
Runwayml is a cloud‑based creative platform that provides AI tools for video, image and audio generation, editing, and effects. It offers tiered subscription plans and purchasable credits for on‑demand usage across web and mobile apps.
The service is primarily billed and managed through Runway’s website for web subscriptions, while mobile subscriptions are handled through Apple’s App Store on iOS and Google Play on Android.
How to cancel Runwayml
- Web (direct via Runway website): Sign in at app.runwayml.com → Settings → Billing → click “Cancel plan.” Follow the on‑screen confirmation (billing is processed via Stripe). Your plan will remain active until the end of the current billing cycle and will not renew. For Runway’s help article see How do I cancel my plan?
- iOS (App Store): Open Settings → your Apple ID → Subscriptions → Runway → Cancel Subscription. Runway cannot cancel App Store subscriptions for you; refunds or subscription management for iOS are handled by Apple. See Runway’s guidance: How do I cancel my plan?
- Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → Runway → Cancel. Runway cannot cancel Google Play subscriptions for you. Community guidance: How to cancel Runway subscription
What happens when you cancel
When you cancel a web subscription through Runway, your current plan typically remains active until the end of the paid billing period; it will not auto‑renew after that date. If you request a refund and it is approved, the plan may be terminated immediately depending on the refund outcome.
Cancellations made through the App Store or Google Play stop future renewals but do not remove past charges; any changes to billing or refunds for mobile purchases must be handled through the platform that processed the payment. Your account data (projects, files) generally remains in your Runway account, but you should export any important work before a subscription or credits expire.
Will I get a refund?
Runway’s public policy allows full refunds for web subscriptions within 30 days of subscription start or renewal in cases where the plan is unused or nearly unused; approved refunds normally result in termination of the plan. Credit purchases can be fully or partially refunded within 30 days only if credits are unused - any used credits are non‑refundable. See Runway’s refund guidance: Requesting a refund.
For iOS purchases, Runway cannot issue refunds; you must request a refund through Apple’s App Store process. For Android purchases, Google Play refund rules apply. Note that outside these stated policies, Canadian law does not create a general statutory right to a refund for started digital subscriptions, so merchants’ own policies are the main determinant.
Runwayml plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Standard (iOS In‑App Purchase) | C$ approximately 19.00 - 26.00 | Monthly | Standard plan via iOS - monthly subscription |
| Pro (iOS In‑App Purchase) | C$ approximately 49.00 - 65.00 | Monthly | Pro plan via iOS - monthly subscription |
| Unlimited (iOS In‑App Purchase) | C$ approximately 129.00 - 170.00 | Monthly | Unlimited plan via iOS - monthly subscription |
| Standard (Web pricing, annual billing) | C$ approximately 16.00 per user/month billed annually (~C$192/year) | Monthly (billed annually) | Standard plan for individuals / small teams via web |
| Pro (Web pricing, annual billing) | C$ approximately 37.00 per user/month billed annually (~C$444/year) | Monthly (billed annually) | Pro plan for individuals / small teams via web |
| Unlimited (Web pricing, annual billing) | C$ approximately 101.00 per user/month billed annually (~C$1,212/year) | Monthly (billed annually) | Unlimited plan via web |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws do not generally create a blanket statutory right to cancel and obtain a refund for started digital subscriptions; merchants set their own refund and cancellation policies for digital services. There are limited exceptions for certain distance or direct‑sales contracts, but these usually do not extend to ongoing digital subscriptions. In practice, Runway’s stated 30‑day refund window for unused plans or credits is more generous than what the law would typically require in Canada.
Because statutory remedies are limited, keep records of purchases, cancellation confirmations, and any correspondence with Runway, Apple or Google. If you believe a merchant’s conduct is unfair or deceptive, you can contact your provincial consumer protection office for guidance on complaint options, but outcomes will depend on the specifics of the case.
Customer experiences
User reports are mixed. Some users have posted positive first‑day experiences - one Reddit user reported being able to produce many short videos during initial use - while many review platforms show negative feedback. Common complaints found in public reviews include rapid credit consumption, disagreement with AI output quality, difficulties canceling subscriptions, and unsatisfactory customer support responsiveness.
Mobile users have reported being charged for failed generations and difficulties obtaining refunds through App Store or Google Play channels. Several users also report that cancellation did not immediately stop billing or that refunds covered only the most recent charge. These experiences suggest verifying cancellation status and retaining proof of cancellation and billing statements.
Documentation checklist
- Account email and username.
- Order number(s) and subscription receipt(s) from Runway, Apple, or Google Play.
- Dates of subscription start, renewal, and cancellation attempts.
- Screenshots of billing entries, subscription pages, and cancellation confirmations.
- Records of support requests (ticket numbers, chat transcripts, emails).
- Count and timestamp of unused credits (if requesting a credits refund).
Common mistakes
A frequent error is attempting to cancel through the Runway website when the subscription was purchased through Apple or Google; mobile purchases must be cancelled through the platform that processed the payment. Another mistake is assuming cancellation stops immediate billing - web cancellations usually leave access active until the billing period ends, and mobile stores may show different effective dates.
Users also sometimes attempt to claim refunds for credits already consumed or for generated content; Runway’s policy treats used credits as non‑refundable. Finally, failing to keep confirmation screenshots or support ticket references makes it harder to contest subsequent charges with banks or platform providers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Runway direct) | Full refund possible within 30 days for unused plans or credits; plan may be terminated upon refund. | Low - Medium (follow Runway’s cancellation and refund process) |
| iOS (App Store) | Refunds handled by Apple; Runway cannot issue iOS refunds directly. | Medium - High (must use Apple’s refund request process) |
| Android (Google Play) | Refunds handled by Google Play; unused credits may be refundable under Play’s rules. | Medium - High (must request via Google Play) |
After cancelling
After you cancel, check your email for confirmation and save any cancellation or refund confirmation screenshots. If you sought a refund, monitor your payment method for the refund posting and note that approved web refunds may terminate access immediately. For iOS or Android refunds, follow the App Store or Google Play refund request status in their respective accounts.
Helpful links: Runway cancellation and refund help articles are available at How do I cancel my plan? and Requesting a refund for your plan or payment. For mobile refunds, use Apple’s or Google’s refund processes through your device account settings.
Address
If you need to send mailed documentation or a formal notice, use a nationally recognized overnight delivery service or first‑class postage with tracking. Address to use:
800 North State Street, Suite 304, Dover, DE 19901, USA