Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sage 50 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Sage 50: Easy Method
What is Sage 50
Sage 50 (often sold as Sage 50cloud in Canada) is a desktop accounting application with optional cloud-connected features for invoicing, invoicing, inventory, payroll add-ons, budgeting and reporting. It is offered as annual desktop subscription plans tailored to single users up to multi-user / enterprise deployments and is commonly used by small and mid-sized businesses in Canada.
How to cancel Sage 50
- Determine how you purchased: directly from Sage Canada (annual Sage 50 subscription) or via Apple App Store / Google Play (mobile subscription). Your cancellation route depends on that.
- If you purchased directly from Sage Canada: check your renewal date, review your account/subscription details in your Sage account or invoices, then submit a cancellation request at least 30 days before your desired termination date. If you want proof of receipt, send a written cancellation notice by registered mail (raccomandata A/R) to the provider address (see final section). Keep a copy of the letter and the delivery receipt.
- If your subscription is via Apple or Google: cancel through your Apple ID or Google Play account subscriptions settings - these stores manage their own billing and refunds separately from Sage.
- Record the cancellation confirmation: save any confirmation e-mails, support ticket numbers, screenshots of account status, and registered-mail receipts. Note the effective termination date and any instructions provided by support.
- If you believe you are still being charged after cancellation, contact Sage Canada support, check bank/credit-card statements, and escalate with proof (cancellation confirmations and delivery receipts).
What happens when you cancel
When you cancel a Sage 50 annual subscription, the account is scheduled to stop renewing after the notice period; generally you will retain read-only access to your company data after termination or if payment is not current. Full software functionality (including write access and cloud-connected services) is typically restored only when the account is brought current or a new subscription is activated.
Data retention details and exact access timelines can vary by account and plan; make sure to export/back up your company data before the termination date if you need a local or portable copy. Cancellation does not always remove historical records from your instance immediately but may restrict operations and integrations (bank feeds, backups, cloud sync).
Will I get a refund?
Sage Canada’s practice for Sage 50 annual subscriptions is that there are generally no pro‑rated refunds once an annual subscription term has started or renewed. Cancellation with 30 days’ notice stops future billing cycles, but refunds for the current paid term are not typically provided. Community-reported excerpts of Sage’s EULA indicate some plans may require cancellation a set number of days (for example, at least 10 days) before renewal to avoid being charged for the next term - but that does not imply a refund after renewal.
If you subscribed through Apple or Google, refund requests are handled under Apple/Google policies and not by Sage Canada; those platforms have their own refund eligibility and processes.
Sage 50 plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Accounting (annual, desktop + cloud) | C$814.00/year | Annual | Single-user desktop accounting with cloud access; invoicing, income/expense management, inventory, budgeting, project, tax codes |
| Premium Accounting (annual, desktop + cloud) | C$1,219.00/year | Annual | 2 - 4 users; advanced budgeting, advanced inventory, consolidation, multiple currencies, departmental accounting, credit/debit notes, time and billing |
| Quantum Accounting (annual, desktop + cloud) | Starting at C$5,636.00/year | Annual | 5+ users; full Sage 50 functionality including serial number tracking, role-based security, contractor time slips, cross-reference item numbers, up to 40 users |
| Pro Accounting (Staples 2025 model, 1-user) | C$687.99/year | Annual (CSRT card) | 1-user desktop subscription (2025 Pro), includes online chat & phone support |
| Premium Accounting (Staples 2025 model, 2 users) | C$1,013.99/year | Annual (CSRT card) | 2-user desktop subscription (2025 Premium), advanced forecasting/budgeting |
| Premium Accounting (2026 model, 4 users) | C$1,218.99/year | Annual (CSRT card) | 4-user desktop subscription (2026 Premium), advanced functionality |
| Sage 50cloud Pro Accounting (monthly estimate) | C$57.00/month | Monthly | Single-user desktop with cloud access (estimated monthly conversion) |
| Sage 50cloud Premium Accounting (monthly estimate) | C$80.92/month | Monthly | 2-user desktop with cloud access (estimated monthly conversion) |
| Sage 50cloud Quantum Accounting (monthly estimate) | C$360.25/month | Monthly | 5-user desktop with cloud access (estimated monthly conversion) |
Your consumer rights in Canada
Canadian consumer protection frameworks include various provincial rules and general consumer protections such as “cooling‑off” periods for certain door‑to‑door or distance sales, but software and business-to-business services are frequently treated differently from standard consumer goods. Sage’s published terms for Sage 50 in Canada do not advertise a 14‑day statutory refund for subscriptions, and their documented practice is cancellation with notice rather than automatic refunds once an annual term is active.
If you believe a statutory right applies (for example, if the sale was misrepresented or there was fraud), consult your provincial consumer protection office or a legal advisor. For card charges you dispute, you can also discuss options with your issuing bank or card provider; chargebacks are subject to the bank’s review and time limits.
Customer experiences
Customer reviews are mixed: many users praise Sage 50’s bookkeeping capabilities, intuitive interface and reporting, and some point to helpful and patient support experiences. At the same time, recurring criticisms include difficult or slow customer support (long hold times, difficulty reaching a human), frequent price increases, and technical problems such as crashes, backup or bank‑feed reliability issues. Where possible, read recent reviews on independent sites to see up-to-date experiences for your plan and region.
Documentation checklist
- Account/customer name and subscription ID (from your Sage invoices or account page)
- Recent invoice(s) and proof of payment (credit card/receipt)
- Subscription renewal date and plan details
- Exported backup of your Sage 50 company file(s)
- Copies/screenshots of any support chats, emails, or ticket numbers
- Drafted written cancellation notice for registered mail and the registered‑mail receipt once sent
Common mistakes
Common errors include missing the required notice window (resulting in an unwanted renewal), cancelling through the wrong channel (for example cancelling a direct Sage subscription in the App Store), failing to keep proof of cancellation (no confirmation or delivery receipt), assuming an automatic pro‑rata refund after cancelling, and not exporting or backing up company data before functionality is restricted. These mistakes can lead to continued charges or loss of access without local copies of your records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Sage Canada) | Generally no pro‑rated refunds; cancellation stops future billing if notice given on time | Moderate - requires account actions and/or contacting support; some users report slow response times |
| App Store / Google Play | Refunds governed by Apple/Google policies (request via their stores) | Easy to cancel subscription in-store; refunds depend on platform review |
| Registered mail notice to provider (proof of delivery) | Same refund stance as direct cancellation (no pro‑rated refund generally), but provides proof if dispute arises | Low technical difficulty but slower (postal delivery + waiting for confirmation) |
After cancelling
After you cancel, confirm the effective termination date and retain copies of all confirmation messages and delivery receipts. Export and securely store your company files and any necessary tax or payroll reports before the account moves to read‑only. If you subscribed through Apple or Google and need a refund, open a request through their refund processes promptly.
Helpful links (for reference): Sage Canada Support - Sage Canada Support; How to cancel Apple subscriptions - Apple subscriptions; How to cancel Google Play subscriptions - Google Play subscriptions. You can also read independent reviews and user reports on sites such as Capterra or review platforms like Trustpilot for recent user experiences.
Address
For written cancellation notices (use registered mail / raccomandata A/R for proof): Corwin Canada, Suite 100, 95 Barber Greene Rd, c/o Depvie Mgmt. Svc Ltd, Toronto, ON M3C 3E9, Canada.