Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Samsung Art Store
2050 Derry Road West
L5N 0B9 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Samsung Art Store service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Samsung Art Store: Easy Method
What is Samsung Art Store
Samsung Art Store is a digital service for compatible Samsung TVs (such as The Frame) that provides a catalog of artworks and photos you can purchase individually or access through a paid subscription. It integrates with your Samsung Account and TV interface to display art in Art Mode and to manage memberships and purchases.
The store offers single-art purchases and subscription plans (monthly or annual), occasional promotional trials, and region-specific content availability. Terms for cancellation, access and refunds are set by Samsung but are subject to applicable Canadian consumer law.
How to cancel Samsung Art Store
- On your TV: Open Art Store > Membership (or Account) within the Art Store app and select the option to cancel your membership. Follow on-screen prompts to confirm cancellation.
- On the web: Sign in to your Samsung Account, go to Subscriptions or Memberships, find Art Store and cancel from there. You may also manage membership via the Art Store page in a desktop browser.
- If you started a promotional/free trial (for example a complimentary 12-month subscription tied to a TV), cancel before the trial period ends using the Art Store or Samsung Account interfaces to prevent auto-renewal to the paid plan.
- If a standard UI path fails, contact Samsung Support (see links below) to request cancellation; keep proof of the request and any reference number.
What happens when you cancel
When you cancel a paid Art Store membership, your access continues until the end of the current billing period; you can still view any included library content until that date. Cancellation prevents future automatic renewals but does not immediately delete content that you purchased outright.
Purchased artworks that were bought outright remain in your account as owned items unless otherwise specified. Membership-related features (such as unlimited library access) stop after the paid period ends. Samsung may retain purchase and account records per its privacy and data policies.
Will I get a refund?
Samsung’s stated policy is that there are no refunds or credits for partial-month membership periods (to the extent permitted by applicable law). In practice, cancelling mid-cycle generally does not produce a prorated refund; you keep access until the period ends.
For individually purchased content, Samsung’s terms allow cancellations within a short window (48 hours in general terms; a 14‑day right applies in the EU). After that window, individual art purchases are typically non‑refundable, especially if the content has already been used on the full screen. In Canada, statutory consumer protections may create additional refund or cancellation rights that override or supplement Samsung’s policy.
Samsung Art Store plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Single Artwork Purchase | C$26.99 | Per artwork | Own a single art piece outright from the Art Store. |
| Monthly Subscription | C$7.99 | Monthly | Unlimited access to the Art Store library; auto-renews monthly unless cancelled. |
| Annual Subscription | C$79.90 | Yearly | Unlimited access for one year; discounted rate versus monthly payments. |
Your consumer rights in Canada
Samsung’s Art Store policy is qualified “to the extent permitted by applicable law,” which means Canadian statutory consumer protections can override contractual no-refund language. Provincial rules (for example Quebec’s consumer protections), federal consumer statutes, and general principles (cooling-off periods, unfair practices) can provide additional cancellation or refund rights.
If you believe a statutory right applies (for example you were misled about a trial or a subscription), raise the issue with Samsung Support and, if necessary, with your provincial consumer protection office. Keep records of dates, screenshots, billing statements and correspondence.
Customer experiences
Public feedback on Samsung Art Store is mixed. Positive notes highlight a large selection of free curated artworks available via Art TV streams and the convenience of integrated Art Mode displays. Some users report satisfaction with how owned artwork stays available after purchase.
Negative reports commonly cite technical problems (Art Store outages, subscriptions not recognized, disappearing art) and limitations in the UI (searching by artist, collection management, mat handling). Many technical issues are resolved by device reboot, resetting the TV’s PSID or reconnecting through SmartThings, but some users report needing support assistance.
Documentation checklist
- Account email and Samsung Account ID
- Order or subscription date, billing period start and last charged date
- Screenshot of subscription status in Art Store or Samsung Account
- Receipts or credit card statements showing charges
- If applicable: screenshots showing trial start/end notifications or promotional terms
Common mistakes
Users often assume cancelling immediately refunds the unused portion; Samsung’s policy normally preserves access until the billing period ends but does not prorate refunds. Another frequent mistake is attempting cancellation only on the TV without checking the Samsung Account web interface - both can be needed for different account types.
Failing to cancel promotional trials before the trial-end date is a common cause of unexpected charges. Also, when seeking refunds for purchased content, users sometimes do not act within the short cancellation window (48 hours); document all correspondence when requesting exceptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Art Store (TV app Membership page) | No prorated refund for membership periods; access continues until period end. | Easy |
| Cancel via Samsung Account (web) | No prorated refund for membership periods; may stop future renewals immediately. | Easy |
| Contact Samsung Support (email/phone) | Refunds handled case-by-case; possible if within cancellation windows or if law requires. | Medium to Hard |
| Purchased artwork cancellation (within 48 hours) | Possible refund or cancellation if unused and within window; EU has 14-day rule. | Medium |
| Promotional trial (auto-renew) | No refund after auto-renew in most cases; cancel before trial end to avoid charge. | Easy to Moderate |
After cancelling
Save confirmation of cancellation (screenshots, email confirmations, support reference numbers). If you see a charge after cancellation, contact Samsung Support promptly and provide your documentation. If Samsung declines a refund but you believe Canadian consumer law entitles you to one, you can escalate to your provincial consumer protection office or your payment provider (credit-card chargeback) after reviewing relevant timelines and terms.
Helpful links: Samsung Art Store terms - Art Store terms; promotional/subscription details for Canada - Complimentary subscription (CA); Samsung Canada Support - Support.
Address
Samsung Electronics Canada Inc.
2050 Derry Road West, Mississauga, ON L5N 0B9
If you need written proof of receipt for formal cancellation requests, consider sending registered mail (raccomandata A/R) or another tracked delivery method and keep postal receipts and tracking information.