Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Samsung Kids
2050 Derry Road West
L5N 0B9 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Samsung Kids service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Samsung Kids: Easy Method
What is Samsung Kids
Overview
Samsung Kids is a child-focused environment available on select Samsung devices that provides age-appropriate content, parental controls, and usage limits to help families manage screen time and app access. It isolates children from the main user profile and offers activities, learning apps, and safety settings designed for younger users.
The service is subscription-based in some regions or may be included with device features; availability, content, and billing depend on your device, app store, or Samsung account settings in Canada.
How to cancel Samsung Kids
- Sign in to your Samsung account at account.samsung.com.
- Open Account settings and go to “My Subscriptions” or “Subscriptions & purchases.”
- Find Samsung Kids in the list of active subscriptions and select “Cancel” or “Manage subscription.”
- Follow on-screen prompts to confirm cancellation; keep the confirmation message or screenshot for your records.
- If you purchased through an app store (Google Play, Galaxy Store, or Apple App Store), open that store’s subscription management and cancel there instead.
What happens when you cancel
When you cancel, future recurring charges are stopped. Depending on how the subscription was purchased, your access to Samsung Kids may continue until the end of the current paid period or end immediately - this varies by purchase channel (Samsung account vs. app store). You should receive a confirmation of the cancellation by email or on-screen; keep that confirmation as proof.
Personal settings and local device data (profiles, progress, saved content) are generally retained on your device but could be removed if you uninstall the app or if the service account is deleted. If you want to preserve content or settings, export or record them before you cancel or uninstall.
Will I get a refund?
Refunds for Samsung Kids subscriptions are not guaranteed and depend on how and when you purchased the service. Generally, recurring subscription fees are non-refundable for past usage, but exceptions are possible for billing errors, duplicate charges, or where local consumer laws require a remedy. If you believe you were charged in error, contact Samsung support or the app store where you purchased the subscription and request a refund with supporting evidence.
Samsung Kids plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Basic / Included with device | Varies | Varies |
| Premium / Subscription | Varies | Varies |
| Family or multi-device | Varies | Varies |
Your consumer rights in Canada
In Canada, consumers are protected by federal and provincial consumer protection laws that require clear disclosure of key contract terms, honest advertising, and remedies for unfair practices. If a digital subscription was misrepresented, you may request a refund or cancellation under provincial statutes or file a complaint with your provincial consumer protection office. Credit card chargebacks or disputes may be available through your card issuer for unauthorized or erroneous charges.
If you need help interpreting your rights, contact your provincial consumer protection agency or refer to Government of Canada consumer resources to understand options and complaint procedures for digital services.
Customer experiences
Many users find cancelling via the Samsung account web portal quick and straightforward, with immediate confirmation and visible subscription status updates. Others report delays or confusion when the subscription was purchased through an app store - in those cases, the app store’s interface and policies determine the cancellation outcome and refund eligibility.
Common positive feedback highlights clear parental controls and helpful customer support when billing issues are straightforward. Negative experiences often involve locating the correct subscription in a multi-account environment or when billing was handled by a third party (carrier or app store), which can lengthen resolution time.
Documentation checklist
- Samsung account email and password (or device used to sign in)
- Order or transaction number (purchase confirmation email or receipt)
- Date of purchase and billing statements (credit card or bank)
- Device model and operating system version
- Screenshots of subscription status, charges, or error messages
- Reference number from any previous support contacts
Common mistakes
One common mistake is cancelling in the wrong place: if you subscribed through Google Play, the Galaxy Store, or the Apple App Store, cancelling in your Samsung account will not stop charges from that store. Example: a user cancels on the Samsung website but continues to be billed because the subscription is managed by Google Play.
Another mistake is not keeping confirmation proof. Without a cancellation confirmation, it is harder to resolve disputes about future charges. Also, uninstalling the Samsung Kids app without cancelling the subscription will not necessarily stop billing if the subscription is tied to your account or an app store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Samsung account (account.samsung.com) | Varies - possible for errors; access may continue until period end | Low |
| App store (Google Play, Galaxy Store, Apple App Store) | Varies - subject to store refund policies | Medium |
| Contact Samsung Support (phone/email/chat) | Varies - may help with errors or exceptional refunds | Medium |
After cancelling
After you cancel, verify you received an email confirmation and check your next billing statement to make sure charges have stopped. If you don’t receive confirmation within a reasonable time, sign back into your Samsung account to check subscription status or contact support. If the subscription was through an app store, review that store’s subscriptions page to confirm cancellation.
Useful links: Samsung Canada support support; manage Samsung account account.samsung.com; Google Play subscriptions Google Play Help; Apple subscriptions Apple Support; Government of Canada consumer info consumer protection.
Address
Samsung Electronics Canada, 2050 Derry Road West, Mississauga, Ontario L5N 0B9, Canada