Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Sap
Via Monza 7/a, Campus tecnologico ENERGY PARK – Edificio 03
20871 Vimercate
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Sap: Easy Method
What is Sap
Sap (SAP SE) is an enterprise software company that provides cloud and on‑premises solutions for finance, human resources, customer experience, supply chain and other business processes. Its products are sold as subscriptions, cloud contracts and software licenses to businesses of all sizes and are administered either through web storefronts, self‑service portals or by the buying organisation's account administrators.
How to cancel Sap
- SAP Store (web): Log in at sapstore.com → My Account → Subscriptions → Cancel Subscription. Save the cancellation confirmation. Note: SAP Support engineers cannot cancel SAP Store subscriptions for you.
- SAP cloud contracts (via SAP for Me): Sign in to SAP for Me (your company’s self‑service portal), open the Finance and Legal Dashboard → Manage Contract → Terminate. Termination typically becomes effective at the end of the current contract term - confirm dates in the contract.
- SAP mobile app: Uninstalling the mobile app removes personal data from your device, but does not cancel a cloud service account. Contact your company’s SAP administrator or procurement team to cancel a cloud subscription; the corporate account owner controls service cancellation.
- If you cannot complete an online cancellation, request a written termination to the contract owner’s contact address and keep proof of delivery (email/registered mail). Always keep order numbers, contract IDs and any confirmation receipts.
What happens when you cancel
When you cancel a subscription or terminate a cloud contract, access to the service typically continues until the end of the paid or contracted term unless the contract states otherwise. Auto‑renewal is commonly disabled or stopped for the next term once termination is accepted. Data retention and deletion policies vary by product and contract; some data may be retained for a period to support billing, legal or recovery needs while other personal data may be removed on device uninstall or per the product’s privacy rules.
For corporate accounts, the organisation that owns the contract usually controls user access and data exports; individual users cannot fully cancel company‑owned cloud accounts. Always export or back up business‑critical data before the contract end date if you need it after service termination.
Will I get a refund?
Refunds depend on the contract and the merchant’s stated policy. In Canada there is no general federal right to a refund for dissatisfaction - sellers set refund and cancellation rules and must honour them. For some SAP subscriptions, mid‑term cancellations are prorated or handled according to the contract; in cases where the billing system or contract has an "Overrule Subscription Terms" setting enabled, remaining charges may be waived, which can result in a refund of waived charges. Check your invoice, contract clause for termination, and the merchant’s refund policy, and ask for written confirmation of any waiver or refund.
Provincial consumer protection laws can require refunds or cancellation rights for specific contract types (for example, door‑to‑door sales or certain distance contracts) and implied warranties may apply for defective goods. If you think you are owed a refund, raise the claim promptly with the seller, keep records, and if necessary contact provincial consumer protection offices or dispute the payment with your card issuer following their time limits.
Sap plans and pricing
| Plan | Price (CAD) | Period / Contract | Features |
|---|---|---|---|
| SAP Service Cloud Version 2 - base plan | C$156.00 | Monthly (per user, blocks of 1 user, contract 3 - 36 months) | Personalized customer service, analytics, AI support, cloud‑based composable solution |
| SAP Service Cloud - utilities add‑on | C$71.00 | Monthly (per user, blocks of 1 user, contract 3 - 36 months) | Industry‑specific utilities service process integration |
| SAP Service Cloud - sales add‑on | C$64.00 | Monthly (per user, blocks of 1 user, contract 3 - 36 months) | Intelligent sales workspace, guided selling, data‑driven insights |
| SAP Integrated Business Planning - starter edition | C$3,679.00 | Monthly (flat‑fee, contract 3 months auto‑renewal) | Includes IBP modules; up to 10 concurrent users, 256 GB, 5 planning areas |
| SAP Field Service Management - standard edition | C$115.00 | Monthly (per resource, blocks of 1, contract 3 - 60 months) | Production tenant, access for human/plannable resources |
| SAP Field Service Management - SME option | C$147.00 | Monthly (per resource, blocks of 1, contract 3 - 60 months) | Includes mobile usage rights and productive tenant |
| SAP Field Service Management - Crowd Service (add‑on) | C$5,611.00 | Monthly (per 10,000 transactions/year, contract 3 - 60 months) | Crowdsourced technician network management |
| SAP Field Service Management - connector for SAP ERP (add‑on) | C$4,843.00 | Monthly (flat fee, contract 3 - 60 months) | Integration with ECC or S/4HANA customer service and maintenance |
| SAP Field Service Management - test tenant (add‑on) | C$2,930.00 | Monthly (per tenant, contract 3 - 60 months) | Non‑production/test environment for Field Service Management |
| SAP S/4HANA Cloud Public Edition - asset management for resource scheduling | C$50.00 | Monthly (per resource, blocks of 1, contract 3 - 36 months) | Productive usage of resource scheduling module |
Your consumer rights in Canada
Canadian federal law does not provide a blanket right to cancel or obtain refunds for unsatisfactory services; consumer protection is mostly handled at the provincial level and by contract terms. Sellers must honour their published return and refund policies and certain narrow provincial rules provide short cancellation windows for particular contract types (for example, some provinces allow short rescission periods for direct sales). For defective goods or services, implied warranties and statutory remedies may require repair, replacement or refund under provincial consumer protection or sale of goods legislation.
If you need help, consult your province’s consumer protection office, retain written records of communications and dates, and consider disputing card charges promptly if you cannot resolve the issue with the merchant.
Customer experiences
Public reviews show a mix of experiences. Many negative reviews describe difficulties cancelling accounts, receiving persistent emails despite requests, slow or unhelpful customer support, and confusing or outdated user interfaces. Users of specific SAP products such as Ariba have reported instability, workflow problems and poor responsiveness from support. At the same time, many organisations successfully run SAP products with positive outcomes when implementation, administration and support are well managed - corporate‑level administration and procurement processes significantly shape the customer experience.
Documentation checklist
- Account login and username; order numbers and invoice copies; contract or subscription ID; proof of payment (credit card statements, receipts).
- Contact details for the account owner or contract administrator; recorded communications (emails, support tickets) and cancellation confirmations or screenshots.
- Exported backups of business data you need after termination; company legal‑entity information for corporate contracts.
Common mistakes
Common errors include assuming that uninstalling a mobile app cancels the underlying cloud service, contacting frontline support engineers who cannot perform contract terminations, and failing to check the contract’s notice period or auto‑renewal clauses. Other mistakes are not saving cancellation confirmations, missing invoice cycles so billing continues, and assuming a refund will be automatic - if your contract does not promise proration or refunds, you may only be entitled to service until the paid term ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| SAP Store (sapstore.com) | Depends on SAP Store terms and your contract; possible proration or refund if policy allows | Easy - self‑service cancellation via account portal |
| SAP for Me / Cloud contract termination | Refunds uncommon; termination normally effective at term end unless contract or billing waiver applies | Moderate - self‑service via portal but may require contract review and approvals |
| SAP mobile app uninstall | No refund for subscription by uninstalling; uninstall only removes device data | Easy for device removal but ineffective for service cancellation |
| Request via written notice to contract owner / procurement | Depends on contract and seller policy; can secure written confirmation and evidence for refunds | Variable - may be harder if organisation or vendor processes are slow |
After cancelling
After you submit a cancellation, confirm receipt and keep all cancellation confirmations and ticket numbers. Export any business data you need before access is removed. If billing continues unexpectedly, raise the issue immediately with the seller and provide your cancellation evidence; if unresolved, contact your payment provider to inquire about charge disputes and consult provincial consumer protection resources.
Useful links: SAP Store (sapstore.com), SAP Support and knowledge base (support.sap.com), SAP Trust Center / agreements information (sap.com - Trust & Agreements), general Canadian consumer guidance (consumerprotection.gc.ca).
Address
SAP Italia S.p.A., Campus tecnologico ENERGY PARK - Edificio 03, Via Monza 7/a, 20871 Vimercate (MB), Italy