Cancellation Scoreblue: Easy Method

What is Scoreblue

ScoreBlue is an online telehealth and retail service that facilitates access to prescription products and auto‑refill subscriptions. The company operates through its website and partners with remote medical consultations; ordering, recurring billing, and product delivery are handled online rather than through a Canadian pharmacy network.

ScoreBlue’s publicly available materials include Terms of Use and customer support contacts, but pricing and some policy details (for example, Canadian pricing and full refund terms) are not listed on the site and have been the subject of consumer complaints and third‑party guides.

How to cancel Scoreblue

• Stop SMS marketing: from the mobile number receiving messages, text the word STOP to 800‑675‑9807. This will opt you out of mobile messages only; it does not cancel subscriptions, auto‑refills, orders, or consult fees. See the Terms of Use.
• Cancel subscriptions / auto‑refills by calling ScoreBlue: 800‑675‑9807 or 800‑700‑14197, or by emailing [email protected]. Clearly state you want to cancel recurring billing and any future shipments.
• Send a written cancellation via U.S. Certified Mail with Return Receipt Requested to create a dated paper trail. Address the letter to ScoreBlue, LLC, Attn: Privacy Officer (or Customer Service), 9663 Santa Monica Blvd, Suite 647, Beverly Hills, CA 90212, USA. Include your full name, order number(s), the email and phone on the account, the date you want cancellation to take effect, and a clear statement that you revoke any authorization for future recurring charges.
• When contacting ScoreBlue, request written confirmation of cancellation and keep copies of all communications, photos of returned shipments (if applicable), and receipts of certified mail. If you continue to be charged after cancellation attempts, escalate (see "Your consumer rights in Canada" and "After cancelling").

What happens when you cancel

Cancellation should stop future auto‑refill shipments and recurring charges once ScoreBlue processes the request, but customer reports indicate delays and failures in practice. Access to any active prescription orders, scheduled shipments, or account features tied to recurring billing may be terminated or suspended after cancellation.

Canceling SMS messages by texting STOP only prevents further marketing texts to that mobile number and does not affect orders, subscription billing, or medical consults. ScoreBlue retains account and order data consistent with its privacy and Terms of Use; expect ScoreBlue to keep records for billing, legal, or regulatory purposes.

Will I get a refund?

ScoreBlue’s Terms of Use explicitly state that medical consult fees are not eligible for a refund. Third‑party guides and some vendors have published claims of a "100% no‑hassle, 90‑day money‑back guarantee," but this is not corroborated by ScoreBlue’s official policies and should not be relied on without written confirmation from ScoreBlue.

Customer reports and BBB complaints describe mixed outcomes for product refunds: some customers were promised refunds (for refused shipments or returned products) and did not receive them, and some bank chargeback reversals occurred even after returns. If you seek a refund, document the request in writing, keep proof of returned shipments and certified mail receipts, and be prepared to escalate to your card issuer for a chargeback if ScoreBlue does not comply.

Scoreblue plans and pricing

Your consumer rights in Canada

Canadian consumer protection requires clear and prominent disclosure of recurring billing terms and generally expects accessible cancellation mechanisms for services sold online or by telemarketing. Provincial laws and the federal Competition Act also prohibit false or misleading business practices. If ScoreBlue’s disclosure or cancellation process is opaque or you receive unwanted charges, these provisions may support a consumer complaint.

Some Canadian consumers have a 14‑day "cooling‑off" right for certain unsolicited or distance contracts; eligibility depends on the province and the exact nature of the transaction. ScoreBlue’s publicly posted policies do not explicitly acknowledge a Canadian statutory cooling‑off right, so consumers who wish to invoke it should cite the applicable provincial consumer protection statute and provide documented notice to ScoreBlue.

If ScoreBlue does not resolve your complaint, you may request a chargeback through your bank or card issuer, file a complaint with the federal Competition Bureau for deceptive practices, or contact your provincial consumer affairs office for guidance and possible enforcement. Keep copies of all correspondence and certified mail receipts to support your case.

Customer experiences

Online reviews are mixed. Many customers praise product effectiveness, quick delivery, discreet packaging, reasonable prices, and responsive service. Positive comments often highlight straightforward ordering and product satisfaction.

Conversely, numerous consumers report unauthorized recurring charges, unsolicited auto‑shipments, and substantial difficulty cancelling subscriptions. Several BBB and Trustpilot complaints describe poor responsiveness from customer service, refunds that were promised but not issued, and occasional receipt of products differing from the advertised item. These complaints suggest that cancellation and refund outcomes can vary significantly by case.

Documentation checklist

• Order confirmation(s) and invoice(s)
• Bank or card statements showing charges
• Email threads and screenshots of account settings or order pages
• Phone call notes (date, time, representative name) and any reference numbers
• Certified mail receipt / Return Receipt (signed delivery record)
• Tracking numbers and photos of refused or returned shipments

Common mistakes

One common mistake is assuming texting STOP for SMS will cancel a subscription - STOP only applies to mobile marketing texts and will not stop auto‑refills or recurring billing. Another frequent error is failing to get written confirmation of cancellation; without written proof, disputes over whether and when you cancelled are harder to resolve. Customers also sometimes rely on third‑party guarantees or verbal promises from representatives that are not supported by ScoreBlue’s written Terms of Use, which creates issues when refunds are later denied.

Finally, not documenting every interaction (emails, call logs, certified mail receipts) makes chargebacks and regulatory complaints more difficult to substantiate. Preserve evidence promptly and comprehensively.

Comparative recap

After cancelling

After you cancel, monitor your bank/card statements for at least two billing cycles to confirm no further charges. If you continue to receive charges, contact your card issuer immediately to request a chargeback and provide the documentation checklist items. You can also file complaints if you suspect misleading practices: see ScoreBlue’s Terms of Use, the third‑party cancellation guide at JoinChargeback, and consumer reviews and complaints at Trustpilot and BBB.

If you believe ScoreBlue engaged in false or deceptive practices, consider contacting the Competition Bureau of Canada and your provincial consumer protection office; include all documentation and certified mail receipts when filing a complaint.

Address

ScoreBlue, LLC, Attn: Privacy Officer (or Customer Service), 9663 Santa Monica Blvd, Suite 647, Beverly Hills, CA 90212, USA