Cancellation Scoresense: Simple Process

What is Scoresense

ScoreSense is a subscription service that provides access to credit scores and reports, tools for tracking credit across the three major U.S. credit bureaus, daily alerts and identity‑theft protection features. The service is operated from the U.S.; Canadian users commonly subscribe using U.S. dollar pricing and U.S. terms of service.

How to cancel ScoreSense

• Via web: Log into your ScoreSense account and look under Account or Billing for a "Manage Subscription" or "Cancel Membership" option. If you do not see a cancel button, contact customer care. See a step guide at 19pine.ai.
• Via phone: Call ScoreSense Customer Care at 1‑800‑972‑7204 (Mon - Fri 8:00 AM - 8:00 PM CST; Sat 8:00 AM - 5:00 PM CST; Sun Noon - 6:00 PM CST). Be prepared to provide your Member ID or SSN (or last 4 digits) and your address, request cancellation, and ask for a confirmation number.
• Via Apple App Store (iOS): If your subscription was set up through Apple, open iPhone Settings → Apple ID → Subscriptions → ScoreSense → Cancel Subscription. See 19pine.ai for steps.
• Via Google Play (Android): If the subscription was charged via Google Play, open the Play Store → profile → Payments & subscriptions → Subscriptions → select ScoreSense → Cancel subscription. See 19pine.ai.
• In writing (recommended when disputing later): Send a registered, return‑receipt request (e.g., raccomandata A/R) to ScoreSense Customer Care at the P.O. Box address below and follow up by phone - this creates a dated, trackable record.

What happens when you cancel

When cancellation is processed, auto‑renewal should stop so no further recurring charges are initiated. Access to ScoreSense features normally continues until the end of the current billing period you already paid for. Your account data (profile and historical reports) may remain on ScoreSense systems according to their data‑retention and privacy policies; if you need copies of reports or account records, export or save them before cancelling.

Will I get a refund?

ScoreSense generally does not provide refunds for mid‑billing‑cycle cancellations; canceling usually stops future renewals but does not prorate or refund the current period. If you cancel after the 7‑day trial ends you will typically be charged the full monthly fee; refunds are not guaranteed. In some cases calling customer care and explaining your situation has resulted in a discretionary refund, but documented reports show many refund requests are denied - especially if submitted after the billed date. If you believe a charge is unauthorized, you may also dispute it with your card issuer or payment provider.

Scoresense plans and pricing

Note: Prices shown are in USD. No CAD‑denominated pricing was found on public pages.

Your consumer rights in Canada

Canadian consumer protection requires clear disclosure of trial terms, auto‑renewal and cancellation procedures for digital subscriptions; some jurisdictions allow a "cooling‑off" period (commonly about 14 days) for distance purchases where the consumer can cancel. ScoreSense is U.S.‑based and its published terms may not offer Canadian‑specific refunds or a statutory cooling‑off remedy. If you are charged without proper disclosure or believe a charge is unauthorized, you can contact ScoreSense customer care, keep documentation of your cancellation attempts, and raise a dispute with your bank or credit card issuer. You may also consult your provincial consumer protection office for further guidance on cross‑border digital subscription issues.

Customer experiences

Reviews are mixed. Many users appreciate access to three‑bureau scores and the monitoring tools, and some report professional, helpful interactions with customer service. However, a substantial number of customers report difficulty canceling (finding no web cancel button, or being charged after they thought they had cancelled), complaints about low‑cost trials that auto‑renew at higher monthly fees, and frequent refusals of refund requests. Some users also say the scores provided differ from official FICO scores and from what the credit bureaus show.

Documentation checklist

• Account username/email, Member ID (if available), and last‑4 SSN (do not send full SSN by unsecured channels).
• Date/time you canceled (or attempted to cancel) and the method used (web, phone, app store, mail).
• Phone call details: agent name, confirmation number, and call duration (if provided).
• Copies/screenshots of account pages, subscription status, billing statements and any confirmation emails.
• Registered‑mail tracking number and return receipt if you mailed a cancellation letter.

Common mistakes

Typical errors include assuming deleting the mobile app cancels the subscription, waiting until after the trial ends to cancel, failing to obtain and save a cancellation confirmation, and contacting the wrong support channel (for example cancelling in your ScoreSense account when you were billed through Apple or Google Play). Another common issue is not documenting the cancellation attempt - without proof, refund requests and disputes are harder to succeed.

Comparative recap

After cancelling

Keep all confirmation records and billing statements and monitor your card for further charges. If you are charged after cancellation, use your documentation to request a refund from ScoreSense customer care and, if necessary, file a dispute with your card issuer. Helpful links: ScoreSense FAQs at scoresense.com/faqs, a step guide at 19pine.ai, and a user‑reported refund discussion at explaincharges.com. Export any reports you want to keep, change your account password, and continue to monitor your credit and bank statements.

Address

For written cancellation (recommended by registered mail with return receipt), send to:

ScoreSense Attn: Customer Care P.O. Box 1180 Allen, TX 75013

After mailing, follow up by phone at 1‑800‑972‑7204 to confirm receipt and request a cancellation confirmation number.