Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Screencast-O-Matic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Screencast-O-Matic: Easy Method
What is Screencast-O-Matic
Screencast-O-Matic is a screen-recording and video-editing service that lets users capture their screen, webcam, and audio to create tutorials, presentations and other video content. It offers both a free tier and paid subscription plans with additional features such as advanced editing, cloud hosting, transcription and team administration tools.
How to cancel Screencast-O-Matic
- Cancel from your Screencast-O-Matic account: sign in at the Screencast-O-Matic website, go to Account or Billing, locate your subscription and follow the Cancel or Turn Off Auto-Renewal option.
- If you purchased through Apple (iOS/Mac App Store), cancel via your Apple ID subscriptions in iOS Settings or in App Store → Account → Subscriptions; Screencast-O-Matic cannot cancel App Store charges for you.
- If you purchased through Google Play, cancel from the Google Play Subscriptions section in the Play Store app or at play.google.com.
- If you prefer to request cancellation by support, contact Screencast-O-Matic support and include your account email and order details; keep the response and confirmation for your records.
- To have proof of delivery for a written cancellation request, send a registered mail notice to the provider at the postal address (see Address section); registered/trackable mail provides evidence if a dispute arises.
What happens when you cancel
When you cancel a paid subscription it typically prevents automatic renewal at the end of the current billing period; you will usually retain access to paid features until that period expires. Cancellation does not necessarily delete your account or content - your recordings, projects and account data are generally retained according to Screencast-O-Matic’s data retention and privacy policies.
After cancellation, you should receive a confirmation message or email. If you do not receive confirmation, follow up with support and keep records (screenshots, message IDs, or postal delivery receipts) in case you need to prove you cancelled before the next billing date.
Will I get a refund?
Refunds depend on how you purchased the subscription, the timing of your request and Screencast-O-Matic’s refund policy. Purchases made directly through Screencast-O-Matic are handled by their billing team and may be eligible for a refund under certain circumstances; purchases made through Apple or Google follow those stores’ refund processes and policies.
Exceptions exist for billing errors, duplicate charges or misrepresented purchases; keep receipts and correspondence. If you believe you are owed a refund and the provider denies it, you can dispute the charge with your card issuer or payment provider and refer to your local consumer protections in Canada.
Screencast-O-Matic plans and pricing
| Plan | Price |
|---|---|
| Free | Varies |
| Solo / Deluxe (Individual) | Varies |
| Team / Business | Varies |
| Enterprise / Custom | Varies |
Your consumer rights in Canada
In Canada, consumer rights for online purchases and subscriptions are primarily governed by provincial consumer protection laws and federal statutes that prohibit deceptive practices. You have the right to accurate information about subscription terms, renewal and cancellation procedures. If a business fails to honour its terms, provides misleading information, or charges without consent you can file a complaint with your provincial consumer protection office.
Additionally, if a card or payment was charged incorrectly you can contact your bank or card issuer to dispute the charge. For cross-border services (U.S.-based providers), Canadian consumer protection still applies for purchases by Canadian residents, and you can seek assistance through provincial regulators or financial dispute resolution mechanisms.
Customer experiences
User reports are mixed: many customers successfully cancel online and receive confirmations, while others encounter delays or confusion when subscriptions were purchased through third-party app stores. Common positives include responsive support when detailed information is provided; common negatives include unclear auto-renewal notices and longer wait times for refunds when purchases were routed through Apple or Google.
Overall, keeping clear records and cancelling well before the renewal date reduces friction. When a purchase involves an app store, users generally find the store’s subscription interface the most direct place to manage cancellations and refunds.
Documentation checklist
- Account email and username used with Screencast-O-Matic
- Order number or receipt (transaction ID and date)
- Screenshots of billing/subscription pages and cancellation confirmation
- Dates of attempted cancellations and any support correspondence
- Registered mail tracking number or delivery receipt if you send a written request
Common mistakes
Many customers accidentally leave subscriptions active because they cancelled the app on a device without cancelling the subscription in the App Store or Google Play subscriptions area. Another frequent error is not saving a cancellation confirmation or failing to check the billing cycle; cancelling after a renewal date often means you are charged for the next period. Sending informal email requests without following the provider’s specified cancellation channels can delay processing - using the account settings or the proper app-store subscription manager avoids this.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Account settings | Varies | Low |
| Apple App Store | Varies | Medium |
| Google Play | Varies | Medium |
| Email or Support Request | Varies | Medium |
| Registered mail (proof of delivery) | Varies | High |
After cancelling
After you cancel, retain all confirmation messages, receipts and any delivery proof. If you need help or do not receive confirmation, contact Screencast-O-Matic support and be prepared to provide the documentation checklist items. If you purchased through Apple or Google, check their refund and subscription support pages for next steps.
Helpful links: Screencast-O-Matic main site: screencast-o-matic.com, Support: screencast-o-matic.com/support, Apple subscriptions help: Apple - manage subscriptions, Google Play subscriptions: Google Play - manage subscriptions, Canadian consumer resources: Industry Canada - consumer information.
Address
Screencast‑O‑Matic P.O. Box 45085 Seattle, WA 98145 United States