Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Sendbird
400 1st Ave
94401 San Mateo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sendbird service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Sendbird: Easy Method
What is Sendbird
Sendbird is a SaaS platform that provides in-app chat, messaging, and related engagement APIs and SDKs for web and mobile applications. It is typically sold as a subscription product aimed at developers and businesses who add real-time messaging features to their apps.
How to cancel Sendbird
- If you subscribed through Apple App Store: cancel via your Apple subscriptions (see reportaproblem.apple.com or your device App Store subscription settings).
- If you subscribed through Google Play: cancel via Google Play subscriptions or the Play Store “Report a problem” flow.
- If you subscribed directly to Sendbird on the web: open the Sendbird Dashboard, go to “Contact Us” and select the issue type “Subscription & Billing” to request cancellation; follow any instructions provided by Sendbird Support. For how to contact support, see the Sendbird community guide: community.sendbird.com.
- If you want a written record: send a cancellation notice by registered mail with return receipt to Sendbird’s address (recommended for traceability) and include account details and invoice numbers.
What happens when you cancel
Sendbird does not publish a detailed, standardized public cancellation flow for Canada; practices may vary depending on how you subscribed. Typically, cancelling a subscription purchased through Apple or Google stops future renewals while access usually continues until the end of the paid period. For web subscriptions handled by Sendbird, you should confirm with Support whether access continues for the remainder of the billing period or terminates immediately. Data retention and deletion policies after cancellation are not broadly documented on Sendbird’s public help pages, so ask Support explicitly about export and retention of messages, backups, and account data before you cancel.
Will I get a refund?
Sendbird’s public documentation does not provide a clear, general refund policy or a stated cooling-off period for Canada. Refunds are not guaranteed and appear to be handled on a case-by-case basis by Sendbird Support. If you subscribed via Apple or Google, refunds and returns are governed by Apple’s and Google’s policies and processes, not Sendbird’s. If you believe you are entitled to a refund and Support refuses, you can consider a dispute with your card issuer (e.g., for failure to deliver service) or file a consumer complaint with your provincial consumer protection agency.
Sendbird plans and pricing
| Plan | Price (USD) | Billing |
|---|---|---|
| Starter | US$349 / month | US$349 billed annually or US$399 billed monthly |
| Pro | US$499 / month | US$499 billed annually or US$599 billed monthly |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. There is no public evidence that Sendbird offers a standardized statutory cooling-off or refund right for its subscriptions in Canada. If you cannot obtain a fair cancellation or refund directly from Sendbird, you may file a complaint with your provincial consumer protection agency. For card payments, you may also contact your credit card company to dispute charges for “failure to deliver service” where appropriate. Note that subscriptions purchased via Apple or Google remain subject to those platform vendors’ refund and dispute procedures.
Customer experiences
User reviews show a mix of experiences. Many reviewers on Capterra (Canada) praise quick, helpful technical support and an easy setup process. However, several reviewers report difficulty obtaining partial refunds for unused subscription periods; some said refunds were refused and they had to dispute charges. There is at least one unverified 1-star review on Trustpilot criticizing difficulty of cancellation and a lack of support. These reports suggest good technical support for product issues but inconsistent outcomes on billing/refund requests.
Documentation checklist
- Account email and Sendbird account ID
- Subscription invoices, invoice numbers, and billing dates
- Proof of how you subscribed (App Store / Google Play receipt or Sendbird invoice)
- Screenshots of subscription status and billing charges
- Any Support ticket IDs or messages with Sendbird Support
- Payment method statement or bank card transaction evidence
Common mistakes
Common mistakes include attempting to cancel in the wrong place (for example, cancelling a web account while the subscription was purchased through the App Store or Google Play), deleting an account without cancelling the paid subscription, and failing to keep proof of cancellation or billing records. Another frequent error is assuming a refund will be automatic; Sendbird does not publicly guarantee refunds and any refund request should be documented through Support. If you rely on a credit card dispute, start that process only after you have attempted Support and retained evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; request via reportaproblem.apple.com | Easy - Moderate (Apple process) |
| Google Play | Refunds handled by Google Play; request via Play Store “Report a problem” | Easy - Moderate (Google process) |
| Sendbird web / Dashboard & Support | No public guarantee; refunds considered case-by-case via Support | Moderate (depends on Support response) |
| Credit card dispute / chargeback | Possible for “failure to deliver service”; outcome varies by issuer | Moderate - Difficult (formal dispute process) |
After cancelling
After you request cancellation, keep copies of all confirmation messages, Support ticket IDs, cancellation timestamps and receipts. Monitor your bank and card statements for continued charges and raise them promptly with Sendbird Support and your card issuer if they appear. If you need to contact Sendbird Support, use the Dashboard “Contact Us” flow and select “Subscription & Billing” - instructions are summarized in the Sendbird community guide: community.sendbird.com. If you still cannot resolve the issue, consider contacting your provincial consumer protection office or your payment provider to understand dispute options.
Address
400 1st Ave, San Mateo, CA 94401, USA