Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Senses
1 Yonge Street
M5E 1E5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Senses service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Senses: Easy Method
What is Senses
Senses is a subscription-based wellness app that provides guided content and programs for its members. It offers weekly, monthly, quarterly and annual subscription plans to access unlimited content through its website and mobile apps.
How to cancel Senses
- Website (direct subscription): Sign in on the Senses website or app, go to Profile > Subscription and choose Cancel; your access will continue through the end of the current billing period.
- App Store (iOS): Open the Apple App Store, tap your account, go to Subscriptions and cancel Senses from there - Apple controls subscription management for iOS purchases.
- Google Play: Open the Google Play Store, go to Payments & subscriptions > Subscriptions and cancel Senses following Google’s instructions.
- Registered mail (optional supporting step): If you prefer a written notice, send a registered letter (raccomandata A/R) to the nearest studio (see Address section below) requesting cancellation and keep the postal receipt as proof.
What happens when you cancel
When you cancel a direct subscription through the website or app, you retain access to Senses content until the end of your current billing period; the subscription will not renew after that period. For subscriptions managed by Apple or Google, cancelling through their stores stops future renewals according to their processes. Account information and any saved progress or settings are handled according to Senses’ privacy and retention policies; if you need specific details about data deletion or retention, check Senses’ terms of service or contact customer support.
Will I get a refund?
Senses’ stated policy is that payments are non-refundable and there are no refunds or credits for partial-month membership periods, to the extent permitted by applicable law. For App Store or Google Play purchases, refund requests must be made through Apple or Google using their support and refund processes. If you paid via the website (PayPal or Stripe), a refund may be eligible only if you contact Senses within 30 days and can demonstrate malfunctions that prevented use. Additionally, Senses advertises a money-back guarantee after four weeks if you can demonstrate compliance with the plan and did not experience results. Your statutory consumer rights in Canada may also affect refund eligibility - see the consumer rights section below.
Senses plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1 week | C$18.99 | Weekly | Unlimited access to content (subscription) |
| 1 month | C$18.99 | Monthly | Unlimited access to content (subscription) |
| 3 months | C$38.99 | Quarterly | Unlimited access to content (subscription) |
| 1 year | C$76.99 | Annual | Unlimited access to content (subscription) |
Your consumer rights in Canada
Senses’ published policies do not explicitly reference statutory cooling-off periods or other provincial consumer protection entitlements such as a specific 14-day right to cancel. Consumer protection rules vary by province and by the payment method or sales channel used. In Canada you may have additional rights under provincial consumer protection laws or under your credit card provider’s dispute/chargeback process; these rights can sometimes be relied on when a merchant’s own refund policy is limited. If you believe your statutory rights apply, contact your provincial consumer protection office, your payment provider, or a legal advisor for guidance tailored to your situation.
Customer experiences
Some customers report fast, helpful responses from Senses’ customer service and successful resolution of issues. However, other users have posted complaints about difficulty cancelling, being charged after cancellation, inability to access subscription management due to login problems, and slow or unavailable customer support. These mixed experiences suggest keeping clear records of any cancellation attempts and confirmations in case a follow-up or dispute is needed.
Documentation checklist
- Account email and username used for Senses
- Order receipts or payment records (credit card, PayPal transaction IDs, App Store/Google Play invoices)
- Screenshots showing subscription management screens and any cancellation confirmations
- Email or message correspondence with Senses support, including dates and content
- Postal receipt and tracking number if you send registered mail
- Any evidence required for the 4-week money-back guarantee (proof of plan compliance)
Common mistakes
Common errors include attempting to cancel the wrong way (for example, deleting the app but not cancelling the App Store/Google Play subscription), not checking which platform billed the subscription, and failing to keep proof of cancellation or payment. Some users also forget to cancel before the renewal date and then assume there is an automatic refund; if you intend to stop service, cancel at least a day before the renewal date and keep confirmation. If you purchased via Apple or Google, remember that Senses cannot cancel those subscriptions for you - you must use Apple’s or Google’s subscription settings.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct subscription) | Generally non-refundable; 30-day PayPal/Stripe exception for demonstrated malfunctions; 4-week money-back guarantee possible with proof | Low - cancel via Profile > Subscription; keep confirmation |
| App Store (iOS) | Refunds handled by Apple - request via Apple Support | Low - cancel in Apple Subscriptions; refunds subject to Apple’s decision |
| Google Play | Refunds handled by Google - request via Google Play support | Low - cancel in Google Play Subscriptions; refunds subject to Google’s decision |
| Registered letter to studio | No automatic refund; useful as proof of cancellation request and may support a dispute | Medium - slower, provides postal proof |
After cancelling
After you cancel, verify that your subscription shows a cancellation confirmation and note the date when access will end. Keep receipts and screenshots for at least several months in case you need to dispute a renewed charge. If you need a refund and purchased through Apple or Google, contact Apple Support or Google Play help directly: Apple subscriptions support and Google Play subscriptions support. For web payments through PayPal, see PayPal Help. For consumer information in Canada, see the Government of Canada consumer affairs page: Canada.ca - Consumer Affairs. If you are charged after cancelling, consider contacting your payment provider or bank about a dispute or chargeback while retaining all supporting documentation.
Address
Send registered mail (if you choose that option) to the nearest studio - Toronto address suggested:
900 - 1 Yonge Street, Toronto, ON, M5E 1E5, Canada