Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Setapp
90 Kearny Street, Suite 350
94108 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Setapp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Setapp: Easy Method
What is Setapp
Setapp is a subscription service that gives access to a curated catalog of macOS and iOS apps for a single recurring fee. It functions like an all-you-can-use app library: subscribers install and use apps included in the service as long as their subscription is active.
Setapp is offered directly by the company and is also available through third-party channels such as the Mac App Store; billing and cancellation steps depend on how you subscribed.
How to cancel Setapp
Cancellation steps depend on where you started the subscription (Setapp website vs. Mac App Store vs. enterprise/business arrangements). Use the method that matches your original purchase to ensure cancellation and to preserve evidence of the request.
- Cancel via Setapp website: Sign in at setapp.com, open your account or billing settings, choose the subscription you want to end, and follow the on-screen Cancel subscription or Turn off auto-renew instructions. Keep screenshots of confirmation messages.
- Cancel a subscription bought through the Mac App Store: Open the App Store on your Mac, click your name (or Account), go to Subscriptions, find Setapp and click Cancel. For iOS, go to Settings > your name > Subscriptions. Apple handles billing and refunds for App Store purchases.
- Email Setapp support: If you cannot cancel online, contact Setapp support at support@setapp.com or via their help site; request written confirmation of cancellation.
- Registered mail (recommended for proof): If you require a formal cancellation letter, send a signed letter by registered mail with return receipt (A/R) to the company address and keep the postal proof of delivery. This method is useful if you need irrefutable evidence of the cancellation request.
What happens when you cancel
When you cancel, cancellation typically prevents future renewals; whether you retain access for the remainder of a paid billing period or lose access immediately varies with how you subscribed and the terms in effect. Check the confirmation you receive after cancelling for the effective date.
Billing should stop after the cancellation takes effect, but previous charges remain unless a refund is issued. Setapp stores account information and usage records according to its privacy and retention policy; you can request account deletion or export under the provider’s data policies or applicable privacy laws.
Will I get a refund?
Setapp’s refund practices are case-by-case. In many situations, providers do not offer refunds for unused time after a subscription period has started, but exceptions may apply for billing errors, duplicate charges, or consumer protection rules. If you purchased through the Mac App Store or another reseller, refunds are subject to that reseller’s policy (e.g., Apple handles App Store refunds).
If you believe you qualify for a refund, contact Setapp support promptly with receipts and account details. If you paid by credit card, you may also contact your card issuer to discuss a dispute if you cannot resolve the issue with the merchant.
Setapp plans and pricing
| Plan | Price (CAD) | Billing | Notes |
|---|---|---|---|
| Individual | Varies | Varies | Single user access to the full app catalog |
| Family | Varies | Varies | Multi-user access for family members (if offered) |
| Business / Teams | Varies | Varies | Centralized billing and team management (if applicable) |
Your consumer rights in Canada
In Canada, consumers are protected by federal and provincial laws against unfair business practices, false or misleading representations, and unconscionable conduct. Digital services and subscriptions can fall under these protections, and provincial consumer protection offices can advise on specific rights and remediation options.
If you believe a subscription was misrepresented, billed improperly, or cancelled incorrectly, you can file a complaint with your provincial consumer protection agency, seek chargeback remedies through your payment provider, or pursue other remedies available under local law. Keep documentary evidence of transactions and communications when making a complaint.
Customer experiences
User reports are mixed. Many customers find Setapp cancellation straightforward when done through their online account or via the App Store, receiving prompt confirmation and termination of renewal. Others report delays when support response is slow or when a subscription was purchased through a third party and requires additional steps.
Customers who needed proof of cancellation or who had billing disputes often found registered-mail cancellations or saved screenshots/emails helpful when escalating the issue with support or payment providers.
Documentation checklist
- Account email and user name used for the subscription
- Order confirmations, receipts, invoice numbers and billing dates
- Subscription ID or transaction ID (from Setapp or App Store)
- Screenshots of account billing page and any cancellation confirmations
- Copies of emails or messages exchanged with support
- Registered mail tracking number and delivery receipt if you mailed a cancellation
Common mistakes
Assuming cancellation is automatic without confirming it: some users think clicking a button is enough but do not check for an email confirmation or account billing status. Example: clicking a support chat “end subscription” without receiving and saving a confirmation email.
Canceling in the wrong place: if you subscribed through the Mac App Store, cancelling on the Setapp website won’t stop Apple from charging you. Example: a user cancelled on setapp.com but continued to be billed monthly because the App Store subscription remained active.
Not keeping proof: failing to save receipts, screenshots, or tracking numbers makes disputes harder to resolve. Example: relying on memory of a phone call with support rather than getting a written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (Setapp account settings) | Possible but case-by-case; easier to request | Low |
| Mac App Store / Apple subscriptions | Refunds processed by Apple per their policy | Low to Medium (use Apple support) |
| Email or support ticket | Possible; depends on merchant discretion | Medium |
| Registered mail (A/R) | Proof of request helps in disputes; refund depends on policy | Medium to High (more effort but strong proof) |
After cancelling
After you cancel, keep confirmation emails, screenshots, and any delivery receipts if you used registered mail. Monitor your bank and card statements for any continued charges and contact your payment provider promptly if unexpected billing continues.
Useful resources: Setapp help and account pages, Apple subscription support if you used the App Store, and Government of Canada consumer information for filing complaints or learning more about your rights.
Setapp home: https://setapp.com/
Setapp support: https://support.setapp.com/
Apple subscriptions & refunds (Canada): https://support.apple.com/en-ca/HT204084
Government of Canada - consumer protection: https://www.canada.ca/en/services/business/consumer-protection.html
Address
Setapp, 90 Kearny Street, Suite 350, San Francisco, CA 94108, USA