Cancellation Sheltervpn: Simple Process

What is Sheltervpn

Sheltervpn (also presented in stores as Shelter VPN Secure Fast Proxy) is a virtual private network service that routes your internet connection through remote servers to help protect privacy, mask your IP address, and access region-restricted content. The app is available through mobile app stores and via direct accounts, and offers a range of short- and long-term subscription plans.

How to cancel Sheltervpn

• Cancel via the app store (if you purchased in‑app through the Canada App Store): Open Settings on your iPhone/iPad, tap your name, choose Subscriptions, find "Shelter VPN Secure Fast Proxy" and tap Cancel Subscription; follow on‑screen prompts and keep a screenshot of the confirmation.
• Cancel via Google Play (if purchased on Android): Open Google Play, tap your profile, choose Payments & subscriptions → Subscriptions, select ShelterVPN and cancel following the prompts; save confirmation.
• Cancel from your ShelterVPN account (direct purchase): Log in at ShelterVPN’s website, go to Account or Billing → Subscriptions and select Cancel; note the cancellation confirmation and date.
• Cancel by email: Send a clear cancellation request to ShelterVPN customer support from the email address tied to your account. Include your account email, order/transaction ID, device, subscription name and renewal date, request explicit confirmation of cancellation, and attach receipts or screenshots if available.
• After any cancellation, check the payment source (Apple ID, Google Account, credit card) to confirm recurring charges have stopped and retain proof of cancellation for at least 60 days.

What happens when you cancel

When you cancel ShelterVPN your access typically continues through the end of the paid period you already paid for; the subscription will not renew after that expiry date. You should retain access to account settings and any downloadable receipts, but some features tied to an active subscription (premium servers, VIP features) will be disabled once the paid period ends. Cancellation prevents future recurring charges but does not automatically delete your account or personal data held by the provider - for account deletion you must follow the provider’s account‑removal process or request deletion from support.

Will I get a refund?

Refund eligibility depends on how and where you purchased the subscription. In‑app purchases through Apple or Google are subject to those stores’ refund policies and processes; you must request refunds directly through Apple or Google. Direct purchases from ShelterVPN (outside an app store) are subject to ShelterVPN’s refund policy and exceptions, which may allow refunds in certain cases such as billing errors or unauthorized charges. If you believe a charge is unauthorized, contact your payment provider or card issuer as well as ShelterVPN support promptly. Always request a written confirmation of any refund decision.

Sheltervpn plans and pricing

Your consumer rights in Canada

Canadian consumer protection is governed by federal and provincial laws. There is no single federal “cooling‑off” period for digital subscriptions; refund and cancellation rights often depend on the provider’s terms and where the purchase was made (e.g., Apple/Google app stores versus direct merchant sales). If you suspect fraudulent or unauthorized charges, you can contact your bank or card issuer to dispute charges and file a chargeback. For privacy or data concerns, you may contact the Office of the Privacy Commissioner of Canada. If you have a problem getting a refund or cancellation, you can seek help from your province’s consumer protection office or file a complaint with the Competition Bureau when appropriate.

Customer experiences

User experiences with ShelterVPN cancellation and refunds are mixed: some customers report a quick cancellation through their app store portal or the ShelterVPN account page and prompt confirmation emails, while others report delays in receiving confirmation or needing follow‑ups with customer support. App store purchases tend to follow the store’s automated processes (Apple/Google), which some users find straightforward; direct purchases rely on provider responsiveness, which varies. Keep documentation and expect some requests for verification when pursuing refunds.

Documentation checklist

• Account email and username associated with ShelterVPN
• Order or transaction ID and the purchase receipt (App Store/Google Play receipt or merchant receipt)
• Subscription name (e.g., Weekly, Monthly Premium) and renewal/expiry date
• Device type and OS version used for purchase
• Screenshots of subscription page, billing history, and any confirmation emails
• Reference to any prior support ticket numbers or communications

Common mistakes

Common errors include trying to cancel on the device but forgetting to check which account/store was used to purchase (App Store vs. Google Play vs. direct), failing to obtain or save a confirmation of cancellation, or assuming cancellation immediately removes past charges or automatically issues a refund. Example: a user cancels in the app but the subscription was billed through the Apple ID for which they were signed out, so the subscription remains active. Another example: a user requests a refund from ShelterVPN for an in‑app purchase that must instead be requested from Apple; this delays resolution.

Comparative recap

After cancelling

After you cancel, keep confirmation emails or screenshots until you are sure no further charges occur. If you paid via Apple or Google, check your Apple ID or Google account purchase history to confirm cancellation. If a charge appears after cancellation, contact the store, ShelterVPN support and your payment provider promptly. For privacy or account deletion requests, contact ShelterVPN support explicitly and request confirmation when your account and personal data have been removed.

Helpful resources: manage Apple subscriptions at Apple Support - View or cancel subscriptions, manage Google Play subscriptions at Google Play Help - Cancel subscriptions, and Canadian consumer information at Government of Canada - Consumer information and Office of the Privacy Commissioner of Canada.

Address

ShelterVPN, Canada