Cancellation Shieldvpn: Simple Process

What is Shieldvpn

Shield VPN is a virtual private network service that advertises apps for common platforms and subscription plans to secure internet traffic and mask IP addresses. It offers account-based subscriptions through its official website and distributes apps via the Apple App Store and Google Play.

The service provides free basic features and paid tiers; refund and cancellation rules vary depending on whether the purchase was made on Shield VPN’s website, through Apple, or through Google Play.

How to cancel Shieldvpn

• Website purchase - Sign in to your account at the Shield VPN website (Terms of Service) and turn off auto‑renewal in Account or Subscription settings. Cancellation must be completed at least 24 hours before the end of the current billing period to prevent future charges; your subscription will remain active until the period ends.
• Apple App Store purchase - Cancel or manage the subscription in your Apple ID / Subscriptions settings. Refunds must be requested directly from Apple; Shield VPN’s 30‑day website guarantee does not apply to App Store purchases. See Apple support for steps to cancel or request a refund: Cancel subscriptions on iPhone or iPad.
• Google Play purchase - Cancel or manage the subscription in Google Play > Subscriptions. Shield VPN’s 30‑day guarantee does not apply; request refunds through Google Play. If the service was unusable and you contacted Shield VPN first, Shield VPN may consider a pro‑rata refund.
• Contact Shield VPN support - If you need assistance, save order receipts and contact Shield VPN support via the website support channels or send a registered cancellation letter to their postal address: 2035 Sunset Lake Road Suite B‑2, Newark, Delaware, USA 19702. For platform purchases, also keep correspondence with Apple or Google Play.

What happens when you cancel

When you cancel auto‑renewal, the subscription will not renew at the next billing date, but you will retain access to the paid features until the current paid period expires. Cancelling does not automatically delete your account or necessarily erase account data - retention and deletion are governed by Shield VPN’s privacy policy and terms. If you require account deletion, request it explicitly through support.

Cancellation via one platform (for example, Apple) does not automatically cancel subscriptions billed through another (for example, Shield VPN’s website). Make sure you cancel using the same method you used to subscribe.

Will I get a refund?

Refund eligibility depends on where you purchased the subscription. Purchases made on Shield VPN’s official website are covered by a 30‑day money‑back guarantee; you may cancel within 30 days for any reason and request a full refund. Refunds are generally processed to the original payment method within about 14 business days.

Purchases made through the Apple App Store are governed by Apple’s refund policy; Shield VPN’s 30‑day website guarantee does not apply and refunds are handled by Apple at Apple’s discretion. Purchases made through Google Play are governed by Google Play policies; Shield VPN may consider a pro‑rata refund only if the service was demonstrably unusable and you contacted Shield VPN first. Refunds after the 30‑day window for website purchases may be granted at Shield VPN’s discretion, typically as a pro‑rata refund when appropriate.

Shieldvpn plans and pricing

Note: the pricing above corresponds to a service named “Shieldzu” and may not match Shield VPN’s current Canadian pricing. Definitive Canadian pricing for Shield VPN for 2024/2025 could not be confirmed in the available data.

Your consumer rights in Canada

Under Canadian consumer protection principles and rules on automated recurring payments, consumers have rights around cancelling recurring digital subscriptions and requesting refunds when services are unavailable, misleading, or misrepresented. Provincial consumer protection laws and federal guidance on recurring payments may provide additional remedies beyond a vendor’s stated refund policy.

If Shield VPN or a distribution platform (Apple or Google) refuses a refund you believe is warranted, you may file a dispute with your payment provider (credit card company), contact your provincial consumer protection office, or raise the matter with the federal authorities that oversee digital consumer protections. For recurring payments you did not authorize or that were not properly cancelled, your bank or card issuer can advise on chargeback options.

Customer experiences

User feedback is mixed. App store listings report generally high star ratings in some sources (an average around 4.6/5 and mentions of free basic features, an Elite plan and a short trial), and users report being able to cancel via Apple or Google Play settings.

At the same time, third‑party analyses and safety checks have raised concerns: a JustUseApp analysis flagged low safety and legitimacy scores based on a large corpus of reviews, and ScamDetector recorded a moderate‑to‑low trust score for a related domain. These differing signals suggest exercising caution: verify the exact product you purchased, keep receipts, and confirm cancellation and refund procedures for the platform you used.

Documentation checklist

• Order confirmation or receipt (showing date, amount, plan and payment method)
• Account email and username used with Shield VPN
• Transaction ID or last four digits of the payment card
• Screenshots or records of subscription status and billing dates
• Copies of correspondence with Shield VPN, Apple, or Google Play support
• Evidence of service issues (error messages, timestamps, speed tests) if requesting a pro‑rata or discretionary refund
• Cancellation confirmation (email or screenshot) after you turn off auto‑renewal

Common mistakes

Typical errors include cancelling the wrong subscription (for example cancelling an App Store subscription while the charge originates from the website), missing the 24‑hour or billing cut‑off and therefore being charged for a further period, and assuming Shield VPN’s website refund policy applies to purchases made through Apple or Google Play.

Other common pitfalls are not saving receipts or correspondence and not contacting Shield VPN support with clear evidence if the service was unusable - both of which make refund or pro‑rata claims harder to support.

Comparative recap

After cancelling

After you cancel, keep copies of cancellation confirmations, receipts, and any correspondence. If you paid on Shield VPN’s website and requested a refund within 30 days, expect processing within roughly 14 business days; follow up with support if that timeframe passes without resolution.

If you purchased via Apple or Google Play and need to request or appeal a refund, use Apple or Google Play’s official support channels: Apple support for subscriptions (Cancel subscriptions on iPhone or iPad) and Google Play support for subscriptions (Cancel a subscription from Google Play). For general terms see Shield VPN’s terms page: Shield VPN Terms of Service. If you encounter unresolved issues, consider contacting your payment provider or your provincial consumer protection office, and review federal guidance on recurring payments (Canada - Recurring payments).

Address

2035 Sunset Lake Road Suite B‑2, Newark, Delaware, USA‑19702