Cancellation Shippo: Easy Method

What is Shippo

Shippo is a web-based shipping platform that centralizes label creation, carrier comparison, tracking, and basic shipping automation for small and medium businesses. It connects to carrier accounts and e-commerce platforms to simplify postage purchase and fulfillment, and offers subscription plans (Starter, Pro, Premier) plus pay-as-you-go label charges.

How to cancel Shippo

• Web (direct via Shippo dashboard): sign in, ensure you have no pending purchases or in-progress shipments, go to Account → Plan tab → Close Account, select a reason and confirm. If you are on Pro you may downgrade to Starter to avoid future fees; during a Pro 30‑day free trial you can downgrade at any time without charges. Premier-level plan cancellations require contacting Shippo Support. If Shippo is installed via an e‑commerce store, disconnect the Shippo app in that store’s admin interface before closing your Shippo account. For full cancellation instructions see Shippo’s support article: How to Cancel Your Shippo Account.
• App Store / Google Play subscriptions: Shippo’s Help Center provides no explicit instructions; cancel the subscription through your device’s App Store or Google Play subscription settings (not via the Shippo web dashboard).
• If you prefer a written notice, send a signed cancellation letter (registered mail recommended) to Shippo’s corporate address and include account email, account ID, and a clear request to close the account.

What happens when you cancel

When you close a Shippo account you will lose access to the dashboard and API features for that account (this action is irreversible through the UI). Scheduled label purchases or pending shipments must be resolved before closure - Shippo requires clearing pending purchases. Downgrading a paid plan to Starter stops future monthly fees but retains the account and its data until you close it. Integrations remain active until you disconnect them via the connected store or platform. Any remaining credits, invoices, or account history should be reviewed and exported before closure since you may not be able to retrieve some data later.

Will I get a refund?

Shippo’s refund policies vary by item. Unused, unscanned labels may be refunded if requested within 90 days of purchase; refunds are typically processed within 14 business days and applied as credits on your next invoice. USPS labels have a 30‑day usage window but remain refundable within 90 days if unused/unscanned; Shippo‑connected Canada Post labels follow the 90‑day unused/unscanned refund window. For labels purchased with your own carrier account, refunds for postage must be handled directly with the carrier - Shippo can only refund Shippo‑applied items such as insurance or certain fees. For shipping delays where a carrier provides a money‑back guarantee (for example eligible Canada Post guaranteed services), Shippo can submit a refund request on your behalf if you used Shippo’s Canada Post account; those requests are subject to the carrier’s terms and time limits (Shippo mentions submission within 30 business days of the guaranteed delivery date for eligible Canada Post services). Shippo’s documentation does not reference a statutory 14‑day consumer cooling‑off entitlement for these digital services; if you believe statutory consumer rights apply, consult provincial or federal consumer protection authorities for guidance.

Shippo plans and pricing

Your consumer rights in Canada

Shippo’s Help Center does not reference a statutory 14‑day cooling‑off right for its services. Because label creation and postage are digital, delivered items, they are commonly treated differently from goods sold at a distance; many statutory cancellation rights do not apply to immediately delivered digital services. That said, provincial and federal consumer protection laws vary and there may be other remedies depending on the circumstances. If you have a dispute about refunds or billing, consider contacting your provincial consumer protection office or seeking legal advice for tailored guidance.

Customer experiences

User reviews are mixed. Positive feedback highlights Shippo’s simplicity, centralized label workflow, competitive features, ease of integration with e‑commerce platforms, and generally favorable ratings for ease of use and value on review sites. Criticisms commonly mention unexpected or additional charges, perceived non‑competitive carrier rates in some cases, interface changes, and slow or unhelpful customer support. Some users report difficulties obtaining refunds or delays in communications about cancelled shipments. These experiences suggest backing up documentation and confirming billing details before cancelling or requesting refunds.

Documentation checklist

• Account email, account ID, and subscription plan details
• Invoices, billing receipts, and recent payment history
• Label IDs and purchase dates for any labels you want refunded (unused/unscanned)
• Order or shipment IDs, tracking numbers, and screenshots of relevant dashboard pages
• Records of communication with Shippo support and dates/times of phone calls or tickets
• If cancelling via mail: a signed, dated cancellation letter stating account details and request to close

Common mistakes

Many users try to cancel subscriptions through the wrong channel - for example, cancelling the web account but leaving an App Store or Google Play subscription active, which results in ongoing charges. Another frequent error is closing the account before resolving pending label purchases or shipments, which can block refunds and complicate tracking or claims. Users also sometimes neglect to disconnect Shippo integrations in their e‑commerce platforms, leaving apps active and data connections that can cause billing or workflow issues. Always verify where your subscription is billed (Shippo vs. your device store) and clear or document any pending transactions before finalizing cancellation.

Comparative recap

After cancelling

Before and after cancellation, export any necessary reports, invoices, or labels you will need later. If you expect label refunds, submit refund requests promptly - unused labels generally must be requested within 90 days - and allow up to 14 business days for processing. If you used Shippo’s Canada Post account and believe a carrier money‑back guarantee applies, ask Shippo to submit the claim within the carrier’s stated window (Shippo references 30 business days for eligible Canada Post guaranteed services). For help articles see Shippo’s pages on cancelling and refunds: How to Cancel Your Shippo Account, Refund a Label Created in Shippo, and Shipping Delays - Carrier‑Provided Money‑Back Guarantees. If you encounter unresolved billing disputes after following these steps, consider contacting your payment provider or a local consumer protection office for additional options.

Address

To send a cancellation letter by registered mail, address it to:

Shippo Corp.
501 Surf Ave., 23B
Brooklyn, NY 11224
USA