Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shipstation
4301 Bull Creek Rd
78731 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shipstation service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Shipstation: Easy Method
What is Shipstation
ShipStation is a web-based shipping and order-management platform used by merchants to connect sales channels, manage orders, print labels, and access negotiated carrier rates. It centralizes order fulfillment workflows and integrates with marketplaces, shopping carts, and major carriers to streamline shipping operations.
How to cancel Shipstation
Cancellation can usually be completed through the ShipStation web app or by contacting support; choose the route that matches your billing cycle and any contractual commitments. Before cancelling, sign into the account owner/admin profile so you have access to billing and plan controls.
- Sign in to ShipStation as the account owner, go to Settings (the wrench icon), select Account > Billing. Choose the option to cancel or pause the subscription and follow on-screen prompts to confirm. If the web option is not available, contact ShipStation Support via the in-app Help/Support link or https://www.shipstation.com/contact-us/ to request cancellation; keep the support ticket number or confirmation email for your records.
What happens when you cancel
After cancellation, your account typically remains accessible for the remainder of the current billing period; you retain access to the service until that period ends unless otherwise stated at cancellation. Automatic renewal stops at the end of the paid term, and no further subscription charges should occur after that date.
ShipStation retains account data per its data retention and privacy policies. You should export orders, reports, and settings you need before access ends. If integrations are active, cancel or disconnect them to avoid background activity (such as marketplace order imports) after your subscription ends.
Will I get a refund?
ShipStation’s public position is that refunds are not automatically provided for past billing periods or unused time; refunds depend on the company’s billing policy and the specifics of your subscription (monthly vs annual) and payment method. Exceptions may be made at ShipStation’s discretion for billing errors, duplicate charges, or unauthorized transactions, or where required by applicable law.
If you believe you are owed a refund, contact ShipStation Support promptly, provide invoices and evidence, and keep records of all communications. If you paid by credit card and cannot resolve the issue with support, you may also contact your card issuer to enquire about a dispute or chargeback, bearing in mind time limits and requirements of your card provider.
Shipstation plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Free | Varies | ShipStation’s public pricing page lists amounts in USD; no official CAD list price is published. |
| Starter | Varies | Exact CAD pricing depends on billing region and currency conversion by the payment processor. |
| Standard | Varies | Discounts on carrier rates are offered for Canadian accounts; shipping savings differ by carrier and account. |
| Premium | Varies | Contact sales for enterprise or higher-tier arrangements; local taxes and payment currency may apply. |
Your consumer rights in Canada
In Canada, consumer protections for digital services and subscriptions are covered by a mix of federal and provincial laws. You have recourse if a provider engages in deceptive or misleading practices under the Competition Act, and provincial consumer protection offices can advise on unfair business practices and contract terms.
If billing disputes cannot be resolved with the provider, you may be able to dispute a transaction with your card issuer, file a complaint with your provincial consumer protection agency, or pursue remedies in small claims court depending on the amount and circumstances. Keep documentation of terms, invoices, and communications to support any claim.
Customer experiences
User experiences are mixed: many merchants report straightforward self-service cancellation through the account billing page and timely cessation of charges, while others report needing to contact support or waiting until the end of a billing cycle for cancellation to take effect. Some users praise the platform’s integrations and shipping discounts, while others note friction when managing plan changes or billing disputes.
Documented cases show that timely, clear communications and saved confirmation receipts make dispute resolution faster; unresolved cases are more likely to escalate to payment disputes or regulatory complaints.
Documentation checklist
- Account owner email and account ID; recent invoice(s) and billing statements; proof of cancellation confirmation (screenshot or email); dates and times of attempts to cancel; support ticket numbers and transcripts; payment receipts and card statement entries; any contractual terms or renewal notices; proof of certified mail or written notices if sent.
Common mistakes
Missing the renewal date is a frequent error: cancelling after an automatic renewal may mean the current period is non-refundable. Another common mistake is cancelling as a non-owner user - only the account owner or an authorized admin can change billing. Merchants sometimes forget to disconnect integrations or cancel connected marketplace apps, which can continue to generate activity or fees elsewhere.
Assuming shipping discounts or carrier contracts end immediately upon cancellation is also a mistake; discounts tied to the account may persist until the billing period closes or until carrier agreements are formally changed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web app - Account Billing / Self-service | Possible but not guaranteed; depends on timing and plan terms | Low |
| Support ticket / Email | Possible if billing error or special circumstances | Medium |
| Phone support | Possible to request escalation; not guaranteed | Medium |
| Certified mail to legal/dispute address | Used for formal dispute or legal notice; may prompt review or refund depending on merits | High |
After cancelling
After you cancel, export any data you need (orders, reports, shipping manifests, templates) and disconnect integrations to prevent future activity. Confirm cancellation in writing and save any confirmation or ticket numbers. Monitor your payment method and statement for any further charges and promptly contact support if unexpected transactions appear.
For support and documentation see ShipStation’s help center at https://help.shipstation.com and the contact page at https://www.shipstation.com/contact-us/. If you intend to send a formal dispute or cancellation by certified mail, follow the address guidance below.
Address
Auctane / Dispute Resolution, 4301 Bull Creek Rd, Austin, TX 78731, USA