Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Signnow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Signnow: Easy Method
What is Signnow
SignNow is an electronic signature and document workflow platform that lets individuals and teams send, sign, and manage legally binding documents online. It integrates with common business tools, provides signing workflows and reminders, and is used for contracts, approvals and other document-driven processes.
How to cancel Signnow
- Web (direct via credit card or PayPal): Sign in to your SignNow account, open the Admin Console (Account / Subscription), and select the option to cancel the subscription. Your account will remain active until the end of the current billing period.
- iOS App Store (iPhone/iPad): You must cancel through Apple - open the App Store → tap your Apple ID/profile → Subscriptions → find SignNow → Cancel Subscription. SignNow cannot cancel App Store subscriptions for you; access remains until the current Apple billing cycle ends.
- Google Play (Android): You must cancel through Google Play - open the Google Play Store → Menu → Subscriptions → find SignNow → Cancel. SignNow cannot cancel Google Play subscriptions for you; access remains until the current Google billing cycle ends.
What happens when you cancel
After cancellation, access to the paid features continues until the end of the paid billing period for web, App Store, or Google Play purchases. If a refund is later issued (per the refund policy), access may be revoked immediately. Your documents and account remain available according to SignNow’s data retention policies; it’s recommended you export any documents you need before access ends. Automatic renewals stop after cancellation so you won’t be charged again at the next cycle.
Will I get a refund?
For purchases made directly on the SignNow website, SignNow’s policy allows you to request a refund by contacting SignNow support within 30 days of the first payment or invoice. Refunds, when approved, are typically processed within two weeks to one month. If a refund is issued, your access to paid features may be revoked at the time the refund is processed. Refunds are generally not granted for significant use of the service, transactions older than 30 days, or purchases arranged through a sales representative or enterprise contract. For subscriptions purchased through Apple’s App Store or Google Play, refunds must be requested through Apple or Google respectively; SignNow cannot process those refunds on your behalf.
Signnow plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Individual / Team / Business plans | Varies | No official Canadian-dollar pricing published; App Store shows USD amounts converted at purchase. |
Your consumer rights in Canada
Canadian consumer protection provides a general 10‑day cooling‑off period for some in‑store and distance sales, but digital services can be exempt if performance begins immediately. SignNow’s publicly stated refund policy for web purchases offers a 30‑day window for refund requests; there is no expressed 14‑day statutory right referenced in SignNow’s terms. If you bought via Apple or Google, the platform’s refund rules apply and may differ. If you believe you experienced unfair billing or unclear terms, you may contact your provincial consumer protection office for guidance or to file a complaint, since platform purchases and their refund channels are controlled by Apple/Google and fall outside SignNow’s direct control.
Customer experiences
Users report the interface is straightforward and efficient for signing workflows and reminders, and organizations have noted improved completion rates with SignNow’s features. On the other hand, reviews also cite concerns about pricing transparency and billing - including unexpected charges tied to invite or usage thresholds - plus frustration with billing screens and disputing charges. Some customers have reported delays or limited responsiveness from customer support, and difficulties cancelling when purchases were handled through app stores or specific sales arrangements. These reflect mixed experiences: good functionality for e-signing, with occasional pain points around billing clarity and support responsiveness.
Documentation checklist
- Account email and SignNow username
- Invoice number(s) and date(s) of payment (especially the first payment)
- Payment method details (last four digits of card, PayPal transaction ID, or App Store/Google Play receipt)
- Order or subscription ID (if shown in your account)
- Screenshots of billing/usage screens and any error messages
- Record of communications with SignNow support (dates and ticket numbers)
Common mistakes
Common mistakes include attempting to cancel an App Store or Google Play subscription through the SignNow website (those must be cancelled in the respective store), missing the 30‑day window for direct web refunds, and assuming account access continues after a refund has been issued. Some users overlook their billing/usage screens and are surprised by threshold-based invite charges; others fail to save receipts or invoice numbers before contacting support, which can slow dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via credit card or PayPal) | Possible if requested within 30 days; subject to usage and other exclusions | Medium - requires contacting SignNow support and may be denied for heavy use or older transactions |
| App Store (iOS) | Request through Apple (App Store refund process) | Moderate - Apple review and policies apply; SignNow cannot directly refund |
| Google Play (Android) | Request through Google Play refund process | Moderate - Google review and policies apply; SignNow cannot directly refund |
After cancelling
Before your paid access ends or if you expect a refund, export any documents and audit logs you’ll need, disconnect any integrations you no longer want active, and save receipts or invoice PDFs. To request a web refund or support, submit a request via SignNow’s support portal: SignNow Support. For subscription cancellations or refund requests through platforms, use Apple’s cancellation and refund page (Apple subscriptions) or Google Play’s help page (Google Play subscriptions). Also sign in to your account at signnow.com/login to confirm your subscription status and download records.
Address
SignNow, 17 Station Street, 3rd Floor, Brookline, Massachusetts 02445, United States