Cancellation Skype: Easy Method

What is Skype

Skype is a communication service owned by Microsoft that provides voice and video calling, instant messaging, and paid calling to mobile and landline phones. It is available on desktop, mobile, and web and offers both pay-as-you-go credit and recurring subscription plans for calling specific countries or regions.

How to cancel Skype

• Web (Skype account/profile page) - Sign in to your Skype or Microsoft account, go to your profile, select Manage subscription → Cancel subscription → confirm cancellation. Subscriptions cancelled this way remain active until the end of the current paid period; you must cancel at least 3 days before renewal to avoid the next charge. For details see Microsoft Support.
• Google Play (Android) - Open the Google Play app, go to Subscriptions and cancel from Google Play’s subscriptions interface. Uninstalling the Skype app does not cancel the subscription; after cancelling you keep access until the paid period ends. See Google Play Help.
• App Store / iTunes (Apple) - If you purchased via Apple’s in-app purchase system, manage and cancel the subscription in your Apple ID subscription settings; Skype cannot cancel or refund App Store purchases. See guidance at Microsoft Support.
• Registered mail (formal cancellation) - If you prefer a written cancellation or need a legal notice, send a signed registered letter to Skype’s legal address: Skype Communications SARL, 23-29 Rives de Clausen, L-2165 Luxembourg (use registered/postal return receipt such as raccomandata A/R).

What happens when you cancel

When you cancel a Skype subscription, auto-renewal is disabled but the subscription typically remains active until the end of the current paid billing period. Your Skype account, message history, and remaining Skype Credit (if any) generally remain available, though specific balances and entitlements depend on how the credit was purchased and any applicable migration or account changes.

In some cases (for example, service migrations or account consolidations) users have reported lost credit; keep records of balances and transaction receipts in case you need to contact support or escalate the issue.

Will I get a refund?

If you purchased directly from Skype, Skype’s policies include a short cancellation or “cooling-off” period (commonly cited as 15 days) for refunds when products are unused or unallocated; Microsoft Support guidance also references possible refunds for unused subscriptions or Skype Credit within 14 days of purchase. Beyond those periods refunds are generally at Skype/Microsoft’s discretion. Errors or fraudulent charges may be eligible for refund if reported promptly (support documentation notes reporting windows such as within 90 days for some cases).

In-app purchases made through Apple’s App Store (iTunes) or Google Play are handled by Apple or Google respectively - Skype cannot issue refunds for those purchases; you must request refunds through Apple or Google. See Microsoft Support on refunds and Skype’s business/terms pages for details: Skype Terms.

Skype plans and pricing

Official prices are listed in USD; final billing may be converted to CAD and include taxes depending on payment method and province.

Your consumer rights in Canada

Under Canadian consumer protection laws, digital subscription services may attract statutory rights that can affect cancellation and refund entitlements, and some provincial laws can provide additional protections. Skype’s published Terms state that purchases are final and non‑refundable unless otherwise required by law or by Skype’s stated refund policy; the 15‑day cooling-off period cited in Skype’s materials may reflect Skype’s contractual policy or any applicable statutory rights. Publicly available Skype documents do not explicitly cite particular Canadian statutes, so if you believe provincial or federal consumer protection law applies, consider contacting your provincial consumer protection office or a legal advisor.

Customer experiences

User reports include a mix of experiences. Many reviewers praise Skype’s basic calling and cross-platform availability, but significant negative feedback exists: some customers on public review sites report losing remaining Skype Credit after service changes or migrations (for example moves toward Microsoft Teams), and others report glitchy or unreliable app behaviour and unsatisfactory responses from support when seeking refunds or help. Because outcomes vary, keep careful records of purchases, emails, screenshots, and any support tickets when seeking refunds or escalations.

Documentation checklist

• Account email/Skype ID and Microsoft account used for purchase
• Order receipt or transaction ID and payment method (credit card, PayPal, bank statement)
• Subscription name (e.g., Unlimited U.S. & Canada) and renewal/billing date
• Screenshots of subscriptions page, invoices, and any error messages
• Support ticket numbers, emails, or chat transcripts if you previously contacted support
• Copy of any migration or service-change notification from Skype/Microsoft
• If sending a registered letter, a signed cancellation statement and proof of posting (registered mail receipt)

Common mistakes

Many cancellation problems come from avoidable mistakes. A frequent example is uninstalling the Skype app but not cancelling the subscription - this does not stop recurring charges if the subscription is billed through Google Play, Apple, or Microsoft. Another common issue is cancelling too close to the renewal date; for web subscriptions Skype requires cancellation at least three days before renewal to reliably prevent the next charge. Users also assume Skype can refund in-app purchases made via Apple or Google; those refunds must be requested from Apple/Google. Finally, not keeping receipts or transaction IDs makes it harder to get help when balances or charges are disputed.

Comparative recap

After cancelling

After you cancel, keep copies of cancellation confirmations, emails, and any reference numbers. Monitor your bank or card statements for unexpected charges and, if a charge is taken in error, contact the billing provider (Microsoft/Apple/Google) and your card issuer. For refund or dispute requests, use the relevant support channel: Microsoft Support on refunds, Google Play Help, or Apple’s subscription support via your Apple ID. If you believe your consumer rights in Canada were breached, consider contacting your provincial consumer protection agency for guidance.

Address

Skype Communications SARL
23-29 Rives de Clausen, L-2165 Luxembourg