Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel SMARTFAX
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Smartfax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smartfax: Easy Method
What is Smartfax
Smartfax is a digital fax service (branded in some markets through eFax) that offers inbound and outbound faxing via apps and web interfaces. It is offered in various plans that may be billed monthly or annually through direct payment, the Apple App Store, or Google Play; publicly available documentation about its cancellation and refund practices is limited.
How to cancel Smartfax
Because Smartfax does not publish clear, accessible cancellation instructions or an official help centre, follow these contextual steps based on how you were billed. Always identify the payment channel first (App Store, Google Play, or direct/web billing) before attempting cancellation.
- App Store (iOS): If you subscribed through Apple, cancel the subscription in your Apple ID subscriptions. On iPhone/iPad go to Settings > your name > Subscriptions, find the Smart Fax subscription and choose Cancel. For refunds, request one through Apple Support: Apple refund requests.
- Google Play (Android): If billed through Google Play, cancel in the Google Play subscriptions section: open the Play Store > Profile > Payments & subscriptions > Subscriptions, select Smart Fax and cancel. For refunds, use Google Play support: Google Play refund requests.
- Direct / Web billing: If you were billed directly (credit card or eFax/Smartfax web account) send a signed written cancellation request to Smartfax Customer Service at the postal address below and keep proof of postage. Request written confirmation of cancellation and a final billing statement.
- If you cannot get a response and charges continue, contact your payment provider (credit card company or bank) to dispute future and past charges; in some cases consumers have used stop-pay/chargeback measures after failing to reach the service.
What happens when you cancel
Cancellation typically stops future renewals but the exact timing of access termination depends on how you were billed - subscriptions cancelled through app stores usually remain active until the end of the current paid period. Smartfax does not publish clear terms about data retention: your stored faxes may remain accessible for a time or be deleted according to undisclosed policies. To avoid losing information or being charged for storage, download and locally archive any important faxes before cancellation.
Will I get a refund?
There is no publicly documented refund policy for Smartfax in Canada or elsewhere, and no published evidence of a blanket 14‑day right of withdrawal for this service. Refunds therefore cannot be guaranteed. If you purchased through Apple or Google, you must follow their refund procedures and decisions are subject to those platforms' policies. If billed directly, you should request a refund in writing when you cancel; if the company does not respond, you can dispute charges with your card issuer or bank, but outcomes are not guaranteed.
Smartfax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| SmartFax Local & Toll Free (via eFax) | C$8.99/month | Monthly | 250 combined inbound/outbound pages; overage C$0.08/page; storage free <30 days, C$0.05/fax/month thereafter |
| Smart Fax App - Premium Access (iOS) | C$26.49 | Monthly (assumed) | Unlocks unlimited access to premium features via iOS app |
| Smart Fax App - 1 Year Premium Access (iOS) | C$101.99 to C$105.99 | Annual | Full premium access for one year |
Your consumer rights in Canada
Consumer protection for digital services in Canada varies by province and by the payment channel. There is no apparent public evidence that Smartfax offers a statutory 14‑day cancellation or refund for its digital service. If you experience billing problems you can: raise the issue with the platform that processed the payment (Apple/Google), file a dispute with your credit card issuer or bank, and contact your provincial consumer protection office to report deceptive practices. For general federal guidance on consumer rights, see the Government of Canada resources on consumer protection: Government of Canada - Consumer protection.
Customer experiences
Public complaints and review aggregators show a number of dissatisfied customers who report difficulty cancelling, lack of customer support, and unresolved billing issues. A documented example describes a user (Kiana Njo) who cancelled service by instructing their bank to stop payments after being unable to contact Smartfax and being unable to send faxes after long use. These reports suggest cancellation and support responsiveness are common pain points for users: pissedconsumer.com: Smartfax complaints.
Documentation checklist
- Subscription proof: receipts or invoices (App Store/Google Play or card statements)
- Screenshots of subscription pages, app billing, and any in-app settings showing the account
- Copies of emails or messages sent to Smartfax support
- Registered/Certified Mail receipt or tracking showing delivery of written cancellation
- Bank/credit card statements showing charges you are disputing
- Any written confirmation of cancellation (if received)
Common mistakes
Frequently users try to cancel in the wrong place (for example attempting to cancel an App Store subscription from the Smartfax web account), or they fail to keep proof of cancellation and receipts. Others assume a web cancellation will stop charges that were processed by Apple or Google, or they wait until after renewal when refunds are harder to obtain. Relying solely on verbal confirmation or not archiving important faxes before cancelling are additional avoidable errors.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Possible via Apple refund request; subject to Apple policy | Low to Medium |
| Google Play (Android) | Possible via Google Play refund request; subject to Google policy | Low to Medium |
| Direct / Web billing (send written notice) | Unclear - no public refund policy; depends on company response | High |
| Bank dispute / chargeback / stop-pay | Possible but contentious; outcome depends on issuer and evidence | High |
After cancelling
After you cancel, monitor your bank and card statements closely for any unexpected charges and keep all documentation of the cancellation process. If charges continue, contact your payment provider to dispute them and consider filing complaints with provincial consumer protection authorities or consumer review sites. For platform-specific help, use these resources: Apple refund support (Apple refund requests), Google Play refunds (Google Play refund requests), and Government of Canada consumer guidance (Consumer protection). Also review public complaints to better document patterns: Smartfax complaints on PissedConsumer.
Address
Smartfax Attn: Customer Service
700, 15th Floor Flower Street
Los Angeles CA 09001
United States of America