Cancellation Smartfax: Easy Method

What is Smartfax

Smartfax is a digital fax service (branded in some markets through eFax) that offers inbound and outbound faxing via apps and web interfaces. It is offered in various plans that may be billed monthly or annually through direct payment, the Apple App Store, or Google Play; publicly available documentation about its cancellation and refund practices is limited.

How to cancel Smartfax

Because Smartfax does not publish clear, accessible cancellation instructions or an official help centre, follow these contextual steps based on how you were billed. Always identify the payment channel first (App Store, Google Play, or direct/web billing) before attempting cancellation.

• App Store (iOS): If you subscribed through Apple, cancel the subscription in your Apple ID subscriptions. On iPhone/iPad go to Settings > your name > Subscriptions, find the Smart Fax subscription and choose Cancel. For refunds, request one through Apple Support: Apple refund requests.
• Google Play (Android): If billed through Google Play, cancel in the Google Play subscriptions section: open the Play Store > Profile > Payments & subscriptions > Subscriptions, select Smart Fax and cancel. For refunds, use Google Play support: Google Play refund requests.
• Direct / Web billing: If you were billed directly (credit card or eFax/Smartfax web account) send a signed written cancellation request to Smartfax Customer Service at the postal address below and keep proof of postage. Request written confirmation of cancellation and a final billing statement.
• If you cannot get a response and charges continue, contact your payment provider (credit card company or bank) to dispute future and past charges; in some cases consumers have used stop-pay/chargeback measures after failing to reach the service.

What happens when you cancel

Cancellation typically stops future renewals but the exact timing of access termination depends on how you were billed - subscriptions cancelled through app stores usually remain active until the end of the current paid period. Smartfax does not publish clear terms about data retention: your stored faxes may remain accessible for a time or be deleted according to undisclosed policies. To avoid losing information or being charged for storage, download and locally archive any important faxes before cancellation.

Will I get a refund?

There is no publicly documented refund policy for Smartfax in Canada or elsewhere, and no published evidence of a blanket 14‑day right of withdrawal for this service. Refunds therefore cannot be guaranteed. If you purchased through Apple or Google, you must follow their refund procedures and decisions are subject to those platforms' policies. If billed directly, you should request a refund in writing when you cancel; if the company does not respond, you can dispute charges with your card issuer or bank, but outcomes are not guaranteed.

Smartfax plans and pricing

Your consumer rights in Canada

Consumer protection for digital services in Canada varies by province and by the payment channel. There is no apparent public evidence that Smartfax offers a statutory 14‑day cancellation or refund for its digital service. If you experience billing problems you can: raise the issue with the platform that processed the payment (Apple/Google), file a dispute with your credit card issuer or bank, and contact your provincial consumer protection office to report deceptive practices. For general federal guidance on consumer rights, see the Government of Canada resources on consumer protection: Government of Canada - Consumer protection.

Customer experiences

Public complaints and review aggregators show a number of dissatisfied customers who report difficulty cancelling, lack of customer support, and unresolved billing issues. A documented example describes a user (Kiana Njo) who cancelled service by instructing their bank to stop payments after being unable to contact Smartfax and being unable to send faxes after long use. These reports suggest cancellation and support responsiveness are common pain points for users: pissedconsumer.com: Smartfax complaints.

Documentation checklist

• Subscription proof: receipts or invoices (App Store/Google Play or card statements)
• Screenshots of subscription pages, app billing, and any in-app settings showing the account
• Copies of emails or messages sent to Smartfax support
• Registered/Certified Mail receipt or tracking showing delivery of written cancellation
• Bank/credit card statements showing charges you are disputing
• Any written confirmation of cancellation (if received)

Common mistakes

Frequently users try to cancel in the wrong place (for example attempting to cancel an App Store subscription from the Smartfax web account), or they fail to keep proof of cancellation and receipts. Others assume a web cancellation will stop charges that were processed by Apple or Google, or they wait until after renewal when refunds are harder to obtain. Relying solely on verbal confirmation or not archiving important faxes before cancelling are additional avoidable errors.

Comparative recap

After cancelling

After you cancel, monitor your bank and card statements closely for any unexpected charges and keep all documentation of the cancellation process. If charges continue, contact your payment provider to dispute them and consider filing complaints with provincial consumer protection authorities or consumer review sites. For platform-specific help, use these resources: Apple refund support (Apple refund requests), Google Play refunds (Google Play refund requests), and Government of Canada consumer guidance (Consumer protection). Also review public complaints to better document patterns: Smartfax complaints on PissedConsumer.

Address

Smartfax Attn: Customer Service
700, 15th Floor Flower Street
Los Angeles CA 09001
United States of America