Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Smarty
3214 N. University Ave. #409
84604 Provo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Smarty service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Smarty: Easy Method
What is Smarty
Smarty (in this guide we refer to the iOS Smarty app that provides an AI chatbot and keyboard) is a subscription-based mobile application that augments typing and provides conversational AI features. It offers complimentary messages up front, then unlimited use once a paid subscription is active.
Multiple products share the name "Smarty" (address-verification APIs, planners, telecom services). This guide is focused on the iOS subscription offering available through the App Store and on cancelling subscriptions and follow-up steps in Canada.
How to cancel Smarty
- On iPhone/iPad: Open Settings → tap your name → Subscriptions → find "Smarty" → tap Cancel Subscription and confirm. If you prefer the App Store: open the App Store app → tap your profile icon → Subscriptions → select "Smarty" → Cancel Subscription.
- If you cannot cancel in the device: sign in to reportaproblem.apple.com with your Apple ID to view purchases and request cancellation or support.
- To notify the developer or request assistance by mail, send a written cancellation request (registered mail recommended for proof of delivery) to: Smarty, 3214 N. University Ave. #409, Provo, UT 84604 USA. Keep a copy of the letter and postage receipt.
What happens when you cancel
When you cancel an App Store subscription it remains active until the end of the current billing period. You keep access to premium features for the remainder of the paid week or year, but the subscription will not auto-renew after that period.
Canceling stops future billing but does not automatically delete your account or any data the app has stored. To remove account data you must follow the app’s in-app settings or contact the developer and request data deletion under applicable privacy rules.
Will I get a refund?
Refunds for subscriptions purchased through the App Store are normally handled by Apple, not the app developer. Apple’s standard approach is that ongoing subscriptions billed by Apple are non-refundable except in exceptional circumstances (for example, billing errors or unauthorized charges). You can request a refund via reportaproblem.apple.com or the Apple Support refund process.
Developers can sometimes assist with goodwill refunds or pro-rated credits, but any such outcome is at the developer’s discretion. If you paid by credit card directly to a developer (less common for iOS subscriptions), you may also contact your card issuer to dispute a charge under your card’s policies.
Smarty plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Smarty - iOS Smarty (AI chatbot & keyboard) Monthly | CA$6.99/week [approx. CA$27.96/month] | Weekly subscription (billed weekly) | Unlimited use of AI keyboard and assistant features after limited complimentary messages |
| Smarty - iOS Smarty Annual subscription | CA$39.99/year [approx. CA$3.33/month] | Annual | Unlimited use after limited complimentary messages |
Your consumer rights in Canada
Canadian consumer protection for digital purchases varies by province and territory. You have rights against unfair or deceptive business practices and may file complaints with provincial consumer protection offices if you believe an app’s billing, cancellation or disclosure practices were misleading. For purchases made through Apple, Apple’s billing and refund policies largely govern refunds and account handling; for direct-developer transactions, provincial consumer protection laws apply more directly.
If you dispute a charge, you can also contact your bank or credit card issuer to ask about chargeback options. Keep documentation (screenshots, receipts, correspondence) - it strengthens any complaint to Apple, the developer, a card issuer, or a consumer protection office.
Customer experiences
User reports for AI keyboard/subscription apps like Smarty commonly praise convenience and feature value on a successful subscription plan, and criticize surprise renewals (especially for weekly billing), difficulty locating subscription settings, or slow developer support responses. Experiences vary: some users receive prompt help and refunds through Apple, while others report protracted disputes when the billing appeared unexpected.
Documentation checklist
- Apple ID email used to purchase; App Store receipt or order number; dates of subscription start and renewal; screenshots of subscription listing in Settings or App Store; any in-app cancellation confirmations; copies of any messages or emails exchanged with developer; postal receipts if you sent a registered cancellation letter.
Common mistakes
Common errors include assuming deleting the app cancels the subscription - deleting the app does not stop App Store subscriptions. Another frequent issue is waiting until after a renewal to cancel; cancelling only stops future billing and does not automatically refund the most recent charge. People also sometimes contact the developer expecting Apple-managed subscription refunds; remember Apple handles App Store billing issues in most cases, so requests should typically go through Apple first.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via iPhone Settings / App Store Subscriptions | Stops future billing; refunds handled separately by Apple and are possible in special cases | Low |
| Request refund via Apple (reportaproblem.apple.com) | Possible (evaluated by Apple) | Low - Medium |
| Contact developer or send registered mail to Smarty (developer address) | Developer may offer exceptions or account/data assistance; refunds uncommon if Apple billed | Medium - High |
| Dispute charge with card issuer | Possible (depends on issuer and evidence) | Medium - High |
After cancelling
Keep confirmation that the subscription will not auto-renew (screenshot from Settings or App Store). If you need a refund, start with Apple via reportaproblem.apple.com or follow Apple’s refund guidance at Apple Support: Request a refund for apps or content. For general Canadian consumer information, see Innovation, Science and Economic Development Canada’s consumer resources at Government of Canada - Office of Consumer Affairs. Retain all documentation in case you need to escalate to your provincial consumer protection office or your card issuer.
Address
Smarty Mailing address: 3214 N. University Ave. #409 Provo, UT 84604 USA