Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Sniffspot
170 Spring Street
98104 Seattle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sniffspot service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Sniffspot: Easy Method
What is Sniffspot
Sniffspot is a platform that lets dog owners book private, host‑listed yards and spaces for off‑leash play and training by the hour. Hosts set spot availability and pricing (primarily priced in USD), and guests book via the Sniffspot app or website for short, private visits.
How to cancel Sniffspot
- Open the Sniffspot app or go to the Sniffspot website, sign in, and go to “My bookings” or “Reservations.” Select the booking you want to cancel, choose “Cancel reservation,” and confirm. Cancellations can be made up to 2 hours before the booking start time to receive a full refund.
- If you need to change time, date, duration, number of dogs or extras, modify the reservation through the same booking screen up to 2 hours before start time. Extensions or adding dogs/extras may be allowed up to 30 minutes after the booking end time, where the host and system permit.
- If you prefer paper or registered mail for a formal cancellation request, use Sniffspot’s corporate mailing address (see Address section below).
What happens when you cancel
When you cancel according to the standard procedure (app or website) at least 2 hours before start time, your booking is cancelled and access to the spot is revoked for that time. Cancellation does not continue service or subscriptions; any automatic renewals are governed by your subscription settings and Sniffspot’s billing rules. Your booking data and transaction record remain accessible in your account for reference and any follow‑up with support.
Will I get a refund?
If you cancel at least 2 hours before the booking start time using the app or website, you receive a full refund. Refunds are processed the same way across platforms (App Store, Google Play, web) and are returned within 5 - 10 business days. If a host cancels the booking, the guest receives a full refund automatically. If the spot is misrepresented, unsafe, inaccessible, or there is a billing error and you report it in the same calendar month, Sniffspot issues a full refund; if reported after that calendar month, the remedy is a full‑value credit toward future bookings. Hosts can manually trigger refunds for bookings that have already started via the “refund this booking” option; full amount is returned. Refunds are not available for bookings in past months and there is no general 14‑day statutory cooling‑off right for this service - refunds follow Sniffspot’s Guest Refund Policy and timelines.
Sniffspot plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| Spot booking - example Alberta listing | C$10.00 (approx.) | Per dog per hour | Private fenced yard; host sets price in USD. CAD shown here is an approximate conversion; Sniffspot officially prices in USD. |
| Sniffpass subscription (example) | US$20.00 / month | Monthly | Subscription is USD‑based; availability and pay‑as‑you‑go options vary by account and booking channel. |
Your consumer rights in Canada
Canadian consumers do not automatically have a 14‑day statutory “cooling‑off” right for services like Sniffspot; refunds are governed by the platform’s internal policies. If the service is misrepresented or unsafe, you should report the issue promptly - reporting within the same calendar month is more likely to secure a full cash refund under Sniffspot’s Guest Refund Policy, while later reports are typically handled with platform credit. Canadians have reported problems with USD billing and exchange‑rate losses on refunds; businesses operating cross‑border should be clear about billing currency and renewal terms, and Canadian consumer protection laws require transparency about auto‑renewals and billing currency. If you believe information was misleading or consumer protection rules were breached, you may raise a complaint with provincial consumer protection authorities or your card issuer after contacting Sniffspot support.
Customer experiences
Many users praise Sniffspot’s core concept - affordable access to private yards for safe off‑leash time, especially useful when travelling. Positive accounts note low fees for large yards and straightforward visits. However, multiple complaints have been reported on public review platforms and forums: unexpected charges after cancelling trials or subscriptions, unclear subscription and credits models, difficulty removing payment methods, automatic renewals without clear confirmation, and currency confusion for Canadian users charged in USD. Some users have reported that a subscription model was enforced in the app while pay‑as‑you‑go remained possible via the website in some cases, creating confusion for casual users.
Documentation checklist
- Booking confirmation and reservation ID (screenshot or PDF)
- Payment receipt or card statement showing the charge
- Screenshots of cancellation confirmation or lack thereof
- Any messages with the host and in‑app support messages
- Photos or videos showing spot issues (unsafe/inaccessible) if relevant
- Dates and times of the booking and of your report to support
Common mistakes
Waiting too long to cancel or to report a problem is a frequent mistake - refund outcomes are more favourable if you cancel at least 2 hours before start time and report issues within the same calendar month. Another common misunderstanding is assuming a general 14‑day statutory refund right applies; that is not the case for this service. Users also confuse presented CAD conversions with official CAD pricing - Sniffspot’s official pricing is USD, and currency conversion or exchange‑rate differences can affect the net refund amount. Finally, attempting to cancel through third parties or expecting a cancellation to be processed without using the app/website can cause delays or missed refunds; always cancel via the platform or follow the formal mail procedure if you need a paper record.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via app or website ≥2 hours before start | Full refund (processed in 5 - 10 business days) | Easy |
| Host cancels | Full refund (automatic) | Easy |
| Report misrepresentation/unsafe spot within same calendar month | Full refund | Moderate (requires evidence and support interaction) |
| Report issue after the calendar month | Full‑value credit toward future booking | Moderate |
| Booking already started - host triggers refund | Full amount returned | Moderate (host action required) |
| Booking in past months | No refund | Not possible |
After cancelling
After you cancel, monitor your payment method or app account for the refund within 5 - 10 business days. If the refund does not appear in that timeframe, contact Sniffspot support through the Help Center or in‑app support and provide the documentation checklist items above. Useful links: Sniffspot Help Center - help.sniffspot.com; Guest Refund Policy - sniffspot.com/guest-refund-policy. If you paid in USD and experience exchange‑rate loss on a refund, discuss options with your card issuer; as a last resort you may pursue a complaint with provincial consumer protection authorities. For formal or registered mail notifications, use the corporate mailing address below.
Address
Sniffspot, Inc., 170 Spring Street, Seattle, Washington 98104, United States