Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Snowflake
1133 Melville Street, Suite 2700
V6E 4E5 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Snowflake service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Snowflake: Easy Method
What is Snowflake
Snowflake is a cloud-based data platform that provides storage, processing and analytic solutions for structured and semi-structured data. It is used to run data warehouses, data lakes and data sharing workflows across multiple cloud providers and supports an ecosystem of third-party offerings through the Snowflake Marketplace.
How to cancel Snowflake
- Determine how you purchased the service: if you subscribed or bought an offering through the Snowflake Marketplace (web), the Provider who published the listing controls cancellations and refunds; if you are on a direct contract with Snowflake, review your contract and contact your Snowflake account representative or support team.
- For Marketplace purchases: locate the Provider contact on the Marketplace listing or in your purchase confirmation, contact the Provider to request cancellation and any refund, and keep written records of the request and any reply.
- If the Provider does not respond or you cannot resolve the issue, escalate to Snowflake Marketplace Operations or open a support case with Snowflake Marketplace Ops describing the Provider interactions and attaching receipts and correspondence.
- Do not assume a chargeback will be handled by Snowflake; Snowflake does not manage chargebacks initiated with the card issuer. If you consider a chargeback, first document attempts to resolve the issue with the Provider and Snowflake Marketplace Operations.
- Export any data you need before cancellation where possible and preserve invoices/purchase confirmations for dispute resolution.
What happens when you cancel
When a subscription or service is cancelled, access to the Provider’s offering or to billed Snowflake services may be suspended according to the Provider’s policies or your Snowflake contract. Renewal and future billing typically stop at the effective cancellation date, but prior charges may remain subject to the Provider’s refund policy and contract terms.
Data retention and deletion depend on the contract and on whether the service was provided through the Marketplace or directly by Snowflake. Always export and back up any data you need before initiating cancellation because the Provider or Snowflake may remove access after termination in line with their retention policies.
Will I get a refund?
Refunds for Marketplace transactions must be authorized and initiated by the Provider; Snowflake does not issue refunds directly to consumers for Marketplace purchases. Snowflake can facilitate Marketplace dispute escalation, but it does not manage refunds on behalf of Providers and will not get involved if a chargeback is initiated with the card issuer.
Under Canadian consumer-protection frameworks there is no uniform statutory 14-day right of refund for digital services; refunds depend on the provider’s stated policy and any applicable provincial rules. There is a limited 2‑day cooling-off period under Canadian law for certain unsolicited in-person sales (e.g., door-to-door), but that does not generally apply to app subscriptions or Marketplace digital purchases.
Snowflake plans and pricing
Snowflake pricing varies by contract, edition, usage and region; exact Canadian-dollar (CAD) pricing is not published in the materials referenced here. For current rates and a CAD quote, contact Snowflake sales or your Provider.
| Item | Price (CAD) |
|---|---|
| Compute credits (per credit) | Varies |
| Storage (per TB / month) | Varies |
| Edition (Standard / Enterprise / etc.) | Varies |
Your consumer rights in Canada
Digital services in Canada are governed by provincial consumer-protection laws and by the terms of the provider’s contract. There is no single federal 14‑day cooling-off period for digital subscriptions; statutory cooling-off rights are limited and situational. For Marketplace purchases, your primary recourse is with the Provider; Snowflake Marketplace Operations can be used to escalate disputes when Provider cooperation is needed.
If you believe a Provider has breached provincial consumer-protection rules (for example, misleading statements), you may consider contacting your provincial consumer-protection office or a legal advisor for guidance on remedies available in your province.
Customer experiences
Public reviews show strong positive feedback for Snowflake’s ease of use, scalability, integrations and intuitive user experience. At the same time, some customers report concerns about cost, billing complexity, setup and documentation clarity, and the need for careful resource monitoring to control spend. Small, mixed samples on independent review sites reflect both high praise (“game changer”) and occasional dissatisfaction (“meltingly dubious”), so outcomes can depend on needs, usage patterns and contract terms.
Documentation checklist
- Purchase receipt or invoice (date, amount, payment method)
- Subscription or order ID and account identifier
- Provider name and Marketplace listing details (if applicable)
- Terms of service or contract that applied to the purchase
- All communications with the Provider and with Snowflake (emails, support tickets)
- Evidence of attempted cancellation and any Provider replies
- Proof of exported backups or data export actions
- Payment-method details used for the charge (last four digits, issuer)
Common mistakes
Common errors include initiating a chargeback with the card issuer before attempting to resolve the issue with the Provider - Snowflake does not intervene when a chargeback is opened and doing this may complicate resolution. Another frequent mistake is failing to export needed data before cancellation or not saving invoices and correspondence that support a refund claim. Users also sometimes rely on a presumed 14‑day automatic refund right for digital services; in Canada that right generally does not exist unless provided by the seller or specific provincial rules apply.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Snowflake Marketplace (web) - Provider-managed | Refunds must be authorized and issued by the Provider; Snowflake does not issue Marketplace refunds and will facilitate escalation if needed. | Medium - requires Provider cooperation and documentation. |
| Card chargeback | Refund is determined by the card issuer; Snowflake will not get involved if a chargeback is initiated. | High - outcome depends on issuer investigation and prior documentation. |
| Direct Snowflake contract | Depends on contract terms; contact your Snowflake account representative or support for cancellation and refund policy details. | Varies - depending on contractual terms and negotiation. |
After cancelling
After you cancel, retain copies of all correspondence, receipts and export confirmations. Verify that billing has stopped on the next statement and monitor for any residual charges. If you need to escalate a Marketplace dispute, provide Snowflake Marketplace Operations with the Provider communications and evidence of the purchase. For contract questions or billing disputes on direct Snowflake agreements, contact Snowflake support or your account representative.
Helpful resources:
Snowflake Documentation
Snowflake Marketplace documentation
Snowflake Support
Government of Canada - consumer information
Address
Legal Notice / Cancellation Address for Canadian contracting entity:
1133 Melville Street, Suite 2700
Vancouver, BC V6E 4E5
Canada