Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Softctrl
4528 112th ave SE
T2C 2K2 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Softctrl service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Softctrl: Easy Method
What is Softctrl
Softctrl is a software subscription service offered by SoftSignal Inc., designed to provide (for example) cloud-based control and monitoring tools for businesses and individual users. The service typically includes licensed access to applications, user accounts, and periodic feature updates as part of a recurring plan.
The description above is concise and general; if you need specifics about your plan features or terms, check your account dashboard or contact SoftSignal support directly.
How to cancel Softctrl
To cancel your Softctrl subscription you can choose email, phone or postal mail. Below are clear step-by-step options so you can pick the method that best suits you and keep a record of your request.
- Email: Send a cancellation request to [email protected]. Include your account email, subscription ID/order number, and a clear statement that you request cancellation effective immediately (or on a specified date).
- Phone: Call 1 (587) 331-6580 or 1 (855) 765-4450 (extension 1). When you call, ask for confirmation of cancellation and a reference number; note the representative’s name and the date/time of the call.
- Mail: Send a written cancellation letter to SoftSignal Inc., including your account details, a signed statement requesting cancellation, and a clear effective date. Send via tracked mail to the address in the Address section below.
What happens when you cancel
When you cancel your subscription, access to the Softctrl service will typically stop at the end of your current billing period unless your provider agrees to an immediate termination. Your account status, including whether the service remains available for the remainder of paid time, depends on the terms in your agreement and how the company processes cancellations.
Automatic renewals should be halted once the cancellation is processed, but check for a confirmation message so you have proof. Your account data may be retained for a period specified by SoftSignal’s retention policy; if you want data removed or exported, request that explicitly when you cancel.
Will I get a refund?
Refund eligibility depends on SoftSignal’s stated terms of service and the timing of your cancellation. Many subscription providers do not provide retroactive refunds for past billing periods, but may offer pro‑rated refunds, partial refunds, or credit in specific situations. Exceptions sometimes include billing errors, duplicate charges, or failure to provide the service as advertised.
If you believe you are owed a refund, request it in writing and keep documentation. If the company refuses and you believe the refusal breaches the contract or Canadian consumer protection laws, you may dispute the charge with your payment provider or seek assistance from provincial consumer protection authorities.
Softctrl plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is administered provincially, so specific rights (for example, cancellation windows, unfair practices, and remedies) vary by province. In general, consumers are entitled to clear disclosure of recurring charges, honest representations of a product or service, and remedies for billing errors or misrepresentations.
Privacy and data handling are governed federally under the Personal Information Protection and Electronic Documents Act (PIPEDA) for federally regulated organizations and in some provinces by equivalent laws. You have rights to access personal information held about you and to request correction or deletion where appropriate. If you encounter unlawful practices or unresolved disputes, you can contact provincial consumer protection offices, the Office of the Privacy Commissioner of Canada, or use your bank’s dispute and chargeback procedures.
Customer experiences
Customer feedback on subscription services like Softctrl typically shows a mix of experiences: many users praise ease of onboarding and core features, while common criticisms focus on billing clarity, surprise renewals, or delays in support response. Some users report straightforward cancellations and prompt confirmations, while others note the need to follow up to ensure auto‑renew is stopped.
Balanced expectations are to get written confirmation of cancellation and to monitor your card or bank statements for at least one billing cycle to confirm no further charges occur.
Documentation checklist
- Account email and username
- Subscription ID or order number
- Date of purchase and last payment
- Payment method (last 4 digits of card) and billing address
- Copies/screenshots of invoices or receipts
- Written copy or screenshot of your cancellation request and any confirmation received
Common mistakes
Common mistakes include not keeping a copy of the cancellation confirmation, cancelling too close to the renewal date without proof of the request, and contacting the wrong address or department. For example, emailing general support instead of the designated cancellation address can delay processing, and failing to request data deletion or export before account closure can make retrieving important records harder later.
Another frequent error is forgetting to cancel any app-store or third‑party billing that may be linked to your Softctrl account; those must be cancelled through the app store or payment platform as well. Always verify that automatic billing has been disabled after cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Possible (depends on terms; request in writing) | Easy - provides written proof | |
| Phone | Possible (depends on terms; ask for confirmation) | Moderate - immediate but require call record |
| Possible (depends on terms; tracked delivery recommended) | Harder - slower, but provides signed documentation |
After cancelling
After you cancel, keep the confirmation email or reference number and monitor your bank or card statements for at least one billing cycle. If charges continue, contact SoftSignal immediately with your cancellation proof and, if necessary, open a dispute with your card issuer.
For privacy or data-removal requests, contact SoftSignal’s privacy contact and reference PIPEDA or applicable provincial privacy laws. For consumer guidance or unresolved complaints, useful resources include the Office of the Privacy Commissioner of Canada, your provincial consumer protection office, the Canadian Anti-Fraud Centre, and the Better Business Bureau in Canada.
Address
SoftSignal Inc.
4528 112th ave SE
Calgary, Alberta, Canada T2C 2K2