Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Sony Vegas.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Sony Vegas: Easy Method
What is Sony Vegas
Sony Vegas (now distributed under Magix ownership as VEGAS Pro) is a professional video and audio editing application available as perpetual licenses, subscription plans, and upgrades. It is used by hobbyists and professionals for timeline editing, effects, color grading, and audio mixing, and has been sold through Sony/Magix direct channels and third‑party retailers in Canada.
How to cancel Sony Vegas
- Identify how you bought the product (Sony/Magix account, Best Buy or other retailer, or a third‑party marketplace). Cancellation steps and refund eligibility depend on the purchase channel.
- If you bought directly from Sony/Magix and have an account, sign in to your Sony/Magix account and follow the subscription management or billing section to cancel auto‑renewal. See the vendor’s terms on cancellations and refunds: Sony End User License & Subscription Service Agreement.
- If the purchase was made via a retailer (Best Buy, Ubuy, etc.), contact that retailer’s customer service and follow their cancellation/return process; you may also need to request that Sony/Magix stop the subscription on their end if it was activated through the retailer.
- If you prefer direct contact, call or email Sony of Canada customer support (phone is generally the fastest). Have your order number, account email, and subscription/renewal date ready.
- For mailed cancellation requests or disputes, prepare a written request with purchase documentation and send it to the address for Sony of Canada (see Address section).
What happens when you cancel
When you cancel a subscription, future automatic renewals stop. Your access to subscription features typically continues until the end of the current paid period unless your cancellation is processed under a refund window that terminates access upon refund. Files and local projects you created remain on your devices; cancelling the subscription does not automatically delete your personal project files, but access to cloud services, updates, or subscription‑only features will end. Always back up project files before cancelling or uninstalling software.
Will I get a refund?
Sony’s End User License and Subscription Service Agreement states that if automatic renewals are permitted by your subscription, you may cancel a renewal and receive a refund up to two weeks (14 days) after the renewal takes effect. After that 14‑day post‑renewal window, the renewal fee becomes non‑refundable. Exceptions or goodwill refunds outside the stated policy are at the vendor’s discretion and may depend on the purchase channel and local consumer protection considerations. For full policy text, see Sony’s agreement.
Sony Vegas plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| VEGAS Pro 22 (perpetual license) | C$199.00 | One-time purchase | Perpetual license for Vegas Pro 22 (no subscription) |
| VEGAS Pro Suite 365 (12-month subscription) | C$119.88 | Annual (12-month) | Suite version on 12-month subscription |
| VEGAS Pro Suite 23 Upgrade (Winter Sale) | C$169.99 | One-time upgrade (temporary sale) | Upgrade to Vegas Pro Suite 23 at discounted Winter Sale price (regular C$269.99) |
| VEGAS Pro 22 membership via Best Buy Canada | C$19.99 | Monthly membership | Membership-based access (recurring monthly) to Vegas Pro via Best Buy Canada listing |
| VEGAS Pro 22 via Ubuy Canada | C$372.00 | One-time purchase (incl. shipping/import assumptions) | Imported all-in-one software for video/audio (likely perpetual license) |
Your consumer rights in Canada
Canadian consumers have statutory protections under federal and provincial consumer and privacy laws. In Quebec and elsewhere, you have privacy rights such as access to, rectification of, and, in some situations, erasure or restriction of processing of personal information held by a service provider. You can submit requests to Sony of Canada’s Privacy Officer; details on privacy practices and how to make requests can be found at Sony’s privacy pages: Sony privacy information. If you believe a refund or remedy is warranted under Canadian consumer protection law, you may also contact provincial consumer protection offices for guidance.
Customer experiences
User reviews for Magix (the company now distributing VEGAS) on Trustpilot’s Canadian section show primarily negative feedback: reports of flawed or unstable software, updates that caused file loss or crashes, slow or unhelpful customer support, and dissatisfaction with how issues were handled. There were no notable Canada‑specific positive reviews found in that dataset. These reported experiences may affect how readily support resolves refund or technical issues, and can inform whether to escalate a complaint to consumer protection authorities. See user reports: Magix reviews (Trustpilot Canada).
Documentation checklist
- Order number or receipt showing purchase date and price
- Account email or username used with Sony/Magix
- Subscription ID or renewal transaction details (if applicable)
- Date of the renewal you want to cancel and any renewal confirmation emails
- Screenshots of billing, error messages, or customer support exchanges
- Backups of project files before cancellation or update rollbacks
Common mistakes
Common mistakes include missing the 14‑day refund window after a renewal, attempting to cancel with a retailer but not also stopping the subscription in your Sony/Magix account, and using the wrong account email when requesting cancellation. Some users forget to back up projects before uninstalling or before updates that have caused file loss in reported cases. Also, relying solely on public review posts rather than documenting and submitting a formal support or refund request can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (Sony/Magix) | Possible if within 14 days after renewal | Low - self‑service in account |
| Phone to Sony of Canada customer support | Possible if within policy window; may expedite requests | Low to Medium - direct but may require hold/verification |
| Email to Sony/Magix or retailer support | Possible if within policy window; response times vary | Medium - asynchronous, depends on support response time |
| Retailer/third‑party (Best Buy, Ubuy, etc.) | Depends on retailer return policy; may require coordination with Sony/Magix | Medium to High - extra steps if retailer and vendor both involved |
After cancelling
After you cancel, confirm cancellation in writing or by screenshot and keep records of any confirmation numbers. Back up all project files and assets before your subscription or access ends. If you seek a refund, reference the Sony End User License & Subscription Service Agreement and provide documentary evidence (transaction ID, renewal date). For privacy or data requests in Canada, consult Sony’s privacy pages and contact their Privacy Officer as needed: Sony privacy information. For policy wording and cancellation terms see: Sony End User License & Subscription Service Agreement. If you experience unresolved issues with refunds or product faults, consider contacting your provincial consumer protection office or filing a complaint with the Better Business Bureau or small claims court as appropriate.
Address
Sony of Canada ULC
2235 Sheppard Avenue East, Suite 800
Toronto, ON M2J 5B5, Canada