Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Stack.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Stack: Easy Method
What is Stack
Overview
Stack is a set of products and services that use the same brand name across different markets - for example, a marketing CRM, construction and project management software, and media services such as StackTV. Offerings and pricing vary by product and region; some products are billed in US dollars while at least one (StackTV via Bell Fibe) shows a Canadian-dollar price. Stack’s published terms state subscription and other fees are generally final unless Stack elects to grant a refund.
How to cancel Stack
- Via account settings: Sign in to your Stack account and look for subscription or billing settings. Follow the on-screen cancellation flow and retain any confirmation number or screenshot.
- Contact Stack support: Open a support ticket or use the site’s contact form/chat and request cancellation; quote your account details and request written confirmation.
- By registered mail (recommended for a formal record): Send a dated cancellation letter by registered mail (proof of delivery) to Stack’s Canadian office at 45 Place Charles Le‑Moyne, Suite 105, Longueuil, Québec, J4K 5G5, Canada, and request a return receipt.
What happens when you cancel
When you cancel, Stack’s terms indicate the cancellation takes effect at the end of your current billing cycle; you keep access until that date but future recurring charges stop. Stack’s policy does not promise refunds for unused time or prior payments; any post‑cancellation access, data retention or export options depend on the specific product and Stack’s terms. If you have an in‑account wallet balance, Stack states remaining balances can be refunded on request within a defined period (see below).
Will I get a refund?
Stack’s published terms say all fees are non‑refundable and refunds are only issued at Stack’s sole discretion. Subscription charges, add‑ons and communication surcharges are generally final. Separately, the terms note that any remaining wallet balance may be refundable upon request within 30 days following account termination; unclaimed balances may become the property of Stack thereafter. If you believe your situation merits a refund (e.g., a billing error or unresolved service failure), contact support promptly and keep documentation - refunds are not guaranteed and are handled case‑by‑case.
Stack plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Stack (Marketing CRM) | US$97.00/mo or US$1,000/yr + usage fees | Monthly / Annual | Full CRM; email & SMS usage billed additionally |
| STACK (Construction Software) - Field Productivity | US$599/year per user (Essential) or US$699/year per user (Pro) | Annual | Unlimited projects, documents, mobile support; Pro adds daily reports |
| STACK (Project Management) | US$3,588/year per company (Pro) or US$5,388/year (Premium) | Annual | Unlimited users, projects, storage; Premium adds advanced workflow tools |
| Stacks (BetterStacks India) | US$9.00/month starting price | Monthly | Basic tier for the 'Stacks' software |
| StackTV (via Bell Fibe) | C$10.00/month | Monthly | Corus TV channels via Bell Fibe TV app |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, certain online purchases - especially for digital content and services - may carry statutory cancellation or disclosure requirements (for example, some rules offer a 14‑day cooling‑off window for certain contracts). Stack’s terms assert that payments are final and disclaim automatic refund rights, which can create a conflict between the contract terms and statutory consumer protections. If you believe a term in Stack’s contract unfairly denies a statutory right, you can raise the issue with provincial consumer protection offices or the Competition Bureau of Canada. Keep records of your purchase, terms presented at sale, and any correspondence; these will be important if you lodge a formal complaint.
Customer experiences
Public reviews are mixed. Many customers praise Stack’s support team for being patient, prompt and helpful, noting positive and efficient interactions when problems were resolved quickly (Trustpilot). Conversely, some users report excessive marketing emails, site navigation problems (missing buttons, broken links), unresolved technical issues, and refused refund requests which led to complaints and allegations of unfair business practices. Individual experiences vary by product and incident; documented evidence and polite, persistent escalation generally improve the chance of a satisfactory outcome.
Documentation checklist
- Account details (email, username, order/invoice numbers)
- Dates of purchase, billing cycle, and attempted cancellations
- Copies/screenshots of terms at time of purchase and any in‑app cancellation options
- Confirmation emails, chat transcripts, and support ticket numbers
- Proof of registered mail delivery or return receipt if you mailed a cancellation
Common mistakes
Users often assume cancelling will trigger a pro‑rated refund; Stack’s terms expressly disallow refunds for prior payments, so cancellation typically only stops future recurring charges and preserves access until the end of the paid term. Another common error is not saving confirmation of cancellation - always retain emails, screenshots or a support ticket number. Finally, some users contact the wrong product team or use a third‑party billing channel (for example, Bell Fibe for StackTV); make sure you cancel through the correct account/billing channel and follow that vendor’s rules if the purchase was handled by a distributor.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account settings (self‑service) | Refund unlikely per terms; stops future charges | Easy |
| Support request (email/chat/ticket) | Refund possible only at Stack’s discretion; wallet refunds may be requested | Moderate |
| Registered mail to Canadian office | No guaranteed refund; creates strongest paper trail and supports formal claims | Higher (time and proof required) |
After cancelling
After you cancel, verify you receive written confirmation and save it. Export any data you need (contacts, reports, invoices) before access ends. If you seek a refund or wallet balance return, submit a written request to support referencing your account and cancellation confirmation; for wallet balances note Stack’s 30‑day refund window in its terms. If Stack does not resolve a legitimate statutory claim, collect all documentation and consider contacting the Competition Bureau of Canada (competitionbureau.gc.ca) or your provincial consumer protection office for guidance on enforcement or complaint filing. For Stack’s contractual terms and cancellations details, see the company’s published terms: stack.events terms and stackapp.co terms.
Address
For registered‑mail cancellations or formal notices, send to:
45 Place Charles Le‑Moyne, Suite 105, Longueuil, Québec, J4K 5G5, Canada