Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Starryvpn
38 Chauncy Street, 5th Floor
02111 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Starryvpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Starryvpn: Easy Method
What is Starryvpn
StarryVPN is a commercial virtual private network (VPN) service that provides encrypted internet connections, streaming-optimized servers, and multi‑device support. Plans are offered on monthly and annual billing cycles and StarryVPN’s terms and policies are governed under Ontario law.
How to cancel Starryvpn
Below are the common cancellation pathways depending on how you purchased your subscription. Follow the option that matches your payment method or platform.
- Website / Dashboard (direct purchases): Log in to your account, go to Dashboard → Plans → Active plan → Request Cancellation. Users paying by PayPal, credit card, or BitPay can cancel here. For annual plans there’s also a cancellation button on the StarryVPN website.
- Monthly direct plan via writing: For monthly plans you may cancel at any time by sending written notice (email or letter) to StarryVPN’s billing or legal contact; cancellation is effective when StarryVPN receives the notice.
- App Store (iOS): If you subscribed through Apple, cancel via the App Store (Apple does not permit StarryVPN to cancel App Store subscriptions on your behalf).
- Google Play (Android): If you subscribed through Google Play, cancel via the Play Store’s Subscriptions section (StarryVPN cannot process Google Play cancellations itself).
- Certified postal notice (optional): If you prefer paper notice, send a written cancellation letter addressed to the Legal Department (see Address section). Use certified mail if you want proof of delivery.
What happens when you cancel
Cancellation takes effect when StarryVPN receives your cancellation request. For monthly plans the provider states service continues until the end of the paid billing period; for annual plans service remains active through the end of the paid term. Cancelling stops future automatic renewals, but does not necessarily remove your account or any account data immediately - check StarryVPN’s privacy policy and terms for data‑retention details and account deletion steps.
Will I get a refund?
Refunds vary by plan and purchase method. Monthly plans are generally non‑refundable for the unused portion; refunds for monthly subscriptions are at StarryVPN’s sole discretion. Annual plans may be eligible for a partial refund only if you request cancellation within the first 30 days after purchase; after 30 days annual subscriptions are stated to be non‑refundable. Residential IP services are typically excluded from refunds except in exceptional, case‑by‑case circumstances. Purchases made through third parties (App Store, Google Play, resellers) must be refunded through those platforms, not directly by StarryVPN. A 2‑day free trial is offered so users can test the service before committing; refunds are not guaranteed and are evaluated case‑by‑case.
Starryvpn plans and pricing
| Plan | Price (CAD) | Billing period | Key features |
|---|---|---|---|
| Monthly | C$9.99 | Monthly | Industry‑leading encryption, streaming optimization, up to 6 devices, unlimited bandwidth |
| Yearly | C$35.99 | Annual | Same benefits; billed annually (~C$2.99/month), advertised savings |
Your consumer rights in Canada
Canadian and provincial consumer protection laws require clear disclosure of material contract terms such as automatic renewals and refund policies, and prohibit misleading or unconscionable practices. If StarryVPN discloses its cancellation and refund terms clearly and applies them consistently, those terms are generally enforceable under Ontario law (which governs StarryVPN’s terms). If you believe you were misled or a term is unfair, you can contact your provincial consumer protection office, seek chargeback or dispute options through your payment provider, or obtain independent legal advice. For Ontario resources see Ontario consumer protection.
Customer experiences
Reviews are mixed. Positive feedback highlights easy setup (notably with some routers), reliable and fast residential IP connections useful for work and gaming, and generally good privacy and support. Negative reports focus on denied refund requests, disputes over service features (e.g., advertised vs. delivered functionality), and alleged poor handling of refund or ban complaints. These mixed experiences suggest asking support for written confirmation of cancellation and keeping records if you expect to request a refund or dispute a charge.
Documentation checklist
- Account email and username used for the subscription.
- Order number / subscription ID and purchase date.
- Proof of payment (credit card statement, PayPal receipt, BitPay invoice, App Store/Google Play purchase receipt).
- Screenshots or copies of your subscription status in Dashboard or store subscription pages.
- Copies of any correspondence with StarryVPN support (tickets, emails) and dates sent/received.
- If mailing, a printed cancellation letter and certified mail receipt; address the letter to the Legal Department.
Common mistakes
Users commonly assume StarryVPN can cancel App Store or Google Play subscriptions for them - those must be cancelled through Apple or Google. Another frequent mistake is missing the 30‑day window for annual partial refunds and expecting pro‑rata refunds for monthly plans when the policy states no refunds for unused portions. Failing to keep proof of cancellation or payment receipts makes disputes harder to resolve. Finally, relying solely on verbal support confirmation instead of written confirmation can create ambiguity about effective cancellation dates.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Dashboard (Direct payment: PayPal / Card / BitPay) | Annual: possible partial refund within 30 days; Monthly: generally no refund (discretionary) | Easy |
| Website cancellation button (Annual plans) | Same as above - partial refunds only if requested within 30 days | Easy |
| Email or letter to StarryVPN (Monthly plans) | No refunds for unused portion; cancellation effective on receipt | Moderate |
| App Store (iOS) subscription | Refunds must be requested from Apple (not StarryVPN) | Moderate (depends on Apple) |
| Google Play (Android) subscription | Refunds must be requested from Google Play | Moderate (depends on Google) |
| Certified mail to Legal Department | No automatic refund; provides strong proof of notice (useful for disputes) | Harder (postal process) |
After cancelling
After you cancel, keep confirmation records (emails, screenshots, certified mail receipt). Verify that auto‑renewal is turned off in your account or through the App Store / Google Play subscription settings. If you believe you qualify for a refund and it is denied, contact StarryVPN support with your documentation, then consider raising a dispute with your payment provider or filing a complaint with your provincial consumer protection office. For platform instructions see Apple’s subscription support at Apple subscriptions and Google’s guide at Google Play subscriptions. For StarryVPN help pages try StarryVPN Support (or the support link on your billing dashboard).
Address
Send written cancellation notices or certified letters to:
Starry, Inc. Attn: Legal Department, 38 Chauncy Street, 5th Floor, Boston, MA 02111
If you choose postal delivery, use certified mail (e.g., raccomandata A/R) to obtain proof of delivery and address the notice to the Legal Department to ensure proper handling.