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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Stash service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Stash: Easy Method
What is Stash
Stash is a financial services platform that offers investing and subscription-based features designed for beginner investors, including fractional shares, educational content, and automated portfolio options. Note: Stash Investing is primarily offered to U.S. customers and pricing is listed in U.S. dollars; availability and specific product features for Canadian residents are limited.
How to cancel Stash
- Preferred (fastest): Log in to your Stash account in the app (iOS or Android) or at Stash.com. Go to Account Settings > Subscription (or Billing) and follow the on-screen prompts to cancel. You should receive an email confirmation and cancellation processing usually begins immediately.
- If you bought a subscription through the App Store or Google Play, manage or cancel that subscription through Apple or Google Play’s subscription settings (refunds for in-app purchases are handled by the store).
- Alternative methods: contact Stash support by email at support@stash.gg or request the phone support option from Stash support if you prefer to speak with a representative. Expect the online/in-app route to be the quickest.
What happens when you cancel
When you cancel a Stash plan via the app or website, your subscription stops recurring and any prepaid portion of an annual subscription will be handled according to Stash’s refund terms. Your account access to subscription features ends per the cancellation effective date. If you have investments in a taxable Stash Investing account, Stash will sell holdings and return proceeds to your linked bank account; if no bank is linked, a mailed check may be used. Stash Retirement (IRA) accounts must be closed or handled separately - cancelling a subscription does not automatically close an IRA.
Will I get a refund?
Stash’s policies state that prepaid portions of annual subscription fees may be refunded in accordance with their terms; processing of subscription cancellations usually begins immediately and final completion can take up to 10 business days, with an email confirmation sent. For digital goods sold directly by Stash, eligible refunds may be granted within 14 days if the item was not used, downloaded, or claimed; refund requests for such items should be emailed to support@stash.gg. Refunds are ineligible for used/downloaded items, purchases older than 14 days, final-sale or promotional items, or purchases from third-party sites. In-app purchases made through Apple or Google Play must be refunded through those stores, not directly through Stash.
Stash plans and pricing
| Plan | Availability | Price (USD) | Notes |
|---|---|---|---|
| Growth | U.S. customers | $3/month | Stash Investing not available for Canadian residents; USD pricing for U.S. users |
| Stash+ | U.S. customers | $9/month | Stash Investing not available for Canadian residents; USD pricing for U.S. users |
Your consumer rights in Canada
Canadian consumer protection law does not generally require a 14‑day cooling-off period for digital goods; refunds for digital purchases are usually at the merchant’s discretion unless other statutes apply. Stash’s 14‑day refund window for eligible digital goods is therefore more generous than what Canadian law mandates. If you encounter unauthorized charges (for example, charges that continue after you believed your account was closed), you may file a dispute with your payment provider or credit card issuer. Canadian regulations also require clear disclosure of automatic renewals and reasonably easy cancellation, so repeated unauthorized charges after closure may be grounds to escalate the matter with your card issuer or a consumer protection agency.
Customer experiences
Users commonly praise Stash for being beginner-friendly, easy to use, and educational, with useful features like fractional shares, auto-invest, and Smart Portfolios. At the same time, reported issues include login problems on some Android devices (related to Google sign-in), slow transfer times to or from bank accounts, and anecdotal reports of account-closure glitches that led to continued charges. These mixed experiences suggest that while many customers find value and ease of use, some technical and billing issues have occurred for others.
Documentation checklist
- Account email and username
- Last 4 digits of linked bank account or card, and bank name
- Subscription receipt or order number (email confirmation)
- Screenshot of active subscription/settings page (if available)
- Details for any IRA/Retirement account if you have one, since it must be handled separately
Common mistakes
Expecting instant bank transfers: transfers and refund completions can take several business days (Stash notes up to 10 business days in some cases). Not closing retirement accounts: Stash Retirement (IRA) must be closed or otherwise handled separately - cancelling a subscription does not close an IRA. Assuming app-store purchases are refundable through Stash: in-app subscriptions bought through Apple or Google Play must be managed through those stores. Failing to wait for email confirmation: always keep confirmation emails and check your bank/credit card statement for returned funds before assuming a refund has failed. Lastly, not providing clear documentation when contacting support can slow resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (app or web) | Prepaid annual portions refundable per Stash terms; cancellation processing usually begins immediately and may complete within ~10 business days | Easy (preferred, fastest) |
| App Store / Google Play purchases | Refunds handled by Apple or Google Play (contact the store for refunds) | Variable (depends on store policies; you must contact Apple/Google) |
| Email to support | Refunds possible per Stash’s digital-goods policy (14-day eligibility for unused items) and subscription terms | Medium (may require documentation and follow-up) |
| Phone (via support request) | Same as email/online for subscription refunds; store purchases still handled by app stores | Medium (depends on agent and documentation) |
After cancelling
After you cancel, keep the confirmation email and monitor your linked bank account or card for returned funds. For in-app purchases, open your Apple ID or Google Play account to confirm subscription cancellation and request refunds from those stores if needed: Apple’s refunds page is at Apple Support - Request a refund, and Google’s refund info is at Google Play Help - Request a refund. If unauthorized charges continue after cancellation, contact your card issuer or bank to file a dispute. For direct Stash support, email support@stash.gg or visit Stash.com for account help.
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