Cancellation Steadymd: Easy Method

What is Steadymd

SteadyMD is a subscription-based telehealth service that connects patients with a personal doctor for video, phone, and text visits. Plans commonly advertise unlimited access to a designated physician and are billed on a recurring monthly basis in U.S. dollars.

The company works directly with patients and through brand partners; appointment bookings and scheduled video visits are part of its core offering.

How to cancel Steadymd

• Confirm how you subscribed. If you signed up through the SteadyMD website or a partner brand, cancellation steps differ from in‑app purchases (Apple App Store or Google Play). If you purchased via an app store, cancel the subscription there to stop recurring billing.
• If cancelling a scheduled visit: patients (through brand partners) can cancel or reschedule visits via API any time before the visit starts; note that cancellations or reschedules within 24 hours of the appointment generally incur fees. See the scheduled video documentation: SteadyMD Scheduled Video docs.
• If you cannot cancel online or via the app store, request cancellation in writing and keep proof. Send a written notice by first‑class U.S. mail to the address below (preferred method); if available in your jurisdiction, consider registered mail / proof of delivery (raccomandata A/R) to establish receipt.
• After submitting a cancellation request, keep screenshots, confirmation emails, and any reference numbers. Follow up if you do not receive confirmation within a few business days, and check your payment method for continued charges.

What happens when you cancel

Outcomes depend on how you subscribed. For scheduled appointments, cancelling before the visit typically prevents that single appointment from occurring; late cancellations (within 24 hours) often incur a fee. For recurring subscriptions, cancellation usually stops future renewals, but the exact timing (immediate termination vs. access until the end of the paid period) is not publicly specified and may vary.

Your medical records and messages are subject to SteadyMD’s medical record and privacy policies; cancelling a subscription does not necessarily delete your clinical records. If you need a copy of records, request them before or after cancellation per the provider’s records process.

Will I get a refund?

SteadyMD does not publish a clear, public refund policy on its website or terms that specifies a standard 14‑day refund period or an explicit “no refunds” clause. Industry practice for telehealth often treats consultations as non‑refundable once services are delivered, and the same may apply here, but no explicit policy was found in public materials.

Exceptions may include billing errors, unauthorized charges, or where consumer protection laws require a remedy. If you believe you were charged incorrectly or were unable to access services, submit a written refund request, keep documentation, and consider disputing the charge through your card issuer or the app store (if the charge was an in‑app purchase).

Steadymd plans and pricing

No official Canadian dollar (CAD) pricing was found publicly; known prices are listed in U.S. dollars. If you subscribed through an app or the Canadian App Store, check your in‑app purchase listing for a CAD equivalent.

Your consumer rights in Canada

Under Canadian consumer protection principles, businesses should clearly disclose recurring billing terms and provide an accessible method to cancel subscriptions. If a subscription or recurring charge was not clearly disclosed, or the cancellation process is unduly difficult, provincial consumer protection statutes and credit card dispute processes may offer remedies.

If you encounter unauthorized charges, unclear cancellation procedures, or poor follow‑up from the provider, document communications and consider filing a complaint with your provincial consumer protection office, your payment provider, or the Better Business Bureau. For in‑app purchases, Apple and Google also have dispute and refund processes.

Customer experiences

Public feedback about SteadyMD includes a small number of negative reports. A Trustpilot Canada entry described poor support and a missed scheduled video visit, and a Better Business Bureau complaint described difficulty cancelling a recurring subscription, multiple unauthorized charges, and a cancellation process that required emailing a specific address and speaking with multiple representatives.

There are no verified positive reviews in the public dataset provided. The limited sample suggests some customers have experienced communication and cancellation difficulties; individual experiences may vary.

Documentation checklist

• Account details (email, username, subscription ID)
• Receipts and billing statements showing dates and amounts
• Confirmation screens or emails for cancellations or appointment changes
• Screenshots of account cancellation pages or error messages
• Copies of any emails or messages exchanged with support and dates/times
• Proof of mailed notices (tracking number or registered mail receipt) if sending written cancellation to the P.O. Box

Common mistakes

Common errors include not checking how the subscription was purchased (web vs. app store), assuming an online cancellation request is sufficient without saving confirmation, failing to cancel the subscription in the App Store or Google Play when the purchase was in‑app, and waiting until within 24 hours of an appointment when cancellation fees may apply. Another frequent issue is not keeping written records or proof of cancellation requests, which makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, monitor your payment method for any continued charges and retain all cancellation confirmations and documentation. If charges continue, contact your bank or card issuer to dispute unauthorized or recurring charges, and if applicable, contact the app store for in‑app purchase disputes.

Useful public references: SteadyMD scheduled video documentation (docs.steadymd.com), a reported Better Business Bureau complaint (BBB complaint), and a Trustpilot Canada review listing (Trustpilot Canada).

Address

Send written notices or cancellation letters by first‑class U.S. mail (preferably registered/traceable if available) to:

SteadyMD, Inc.
P.O. Box 8070
St. Louis, MO 63108
United States