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Stripe
1200 Waterfront Centre, 200 Burrard Street, P.O. BOX 48600
V7X 1T2 Vancouver , Canada
REF/2025GRHS4
Cancellation Stripe: Easy Method
What is Stripe
Stripe is an online payments platform that enables businesses to accept and manage payments, subscriptions and billing. In Canada Stripe provides payment processing, recurring-billing tools, fraud screening, and related services to merchants and developers through its APIs and dashboard.
How to cancel Stripe
- Log into the Stripe Dashboard or the customer portal provided by the merchant, locate the subscription or Billing product and follow the cancellation or "cancel subscription" flow - annual subscriptions require an annual commitment and will automatically renew each year, so cancel at least 24 hours before the renewal date to prevent the automatic renewal. See Stripe's cancellation guidance: Stripe - cancelling subscriptions.
- If you subscribed through an app (App Store or Google Play), cancel through that app store or the merchant's cancellation process rather than through Stripe's dashboard; Stripe processes payments but merchant/app stores control those subscriptions.
- If you need to send a formal cancellation or dispute notice by post, send a signed letter by certified mail (raccomandata A/R) and retain tracking/proof of delivery; for Canadian matters send it to Stripe Payments Canada, Ltd. at the legal address provided below.
- Keep screenshots and confirmation emails for your records and, if you do not receive a confirmation within a few days, contact the merchant or Stripe support as appropriate.
What happens when you cancel
When you cancel a subscription on the Stripe-managed portal or dashboard, the subscription will typically be set not to renew at the next billing anniversary; you should still check the subscription status and any confirmation provided. For annual plans, cancelling before the renewal stops future billing but does not necessarily entitle you to a prorated refund - you generally remain responsible for the full annual amount already charged. Account termination and data retention follow Stripe's terms and the merchant's retention policies; retain copies of any cancellation confirmations and correspondence for your records.
Will I get a refund?
Stripe's billing policy states that subscription fees for annual plans are non-refundable and non-prorated: cancelling does not automatically generate a refund for the remainder of the term. For one-off or non-subscription payments, merchants using Stripe can issue refunds (Stripe supports refunds up to 180 days after a transaction in Canada), and refunded amounts typically show in the customer's account within about 5 - 10 business days. If you purchased through an app store, refunds and cancellations are governed by the store's policies and the merchant; Stripe itself does not override App Store or Google Play subscription procedures. See Stripe's cancellation guidance: docs.stripe.com - cancelling subscriptions and the customer-portal terms: Stripe customer portal terms.
Stripe plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Online domestic card (card-not-present) | 2.9% + CA$0.30 | Per transaction | Standard Stripe Payments online, domestic cards (Visa, MasterCard, Amex, etc.) |
| Additional fee for international cards | +0.8% | Per transaction | Applies on top of domestic rate for international card transactions |
| In-person (card-present) payments | 2.7% + CA$0.05 | Per transaction | Stripe Terminal, card-present domestic cards |
| Interac debit (in-person) | CA$0.15 | Per transaction | Flat fee for Interac debit payments in-person |
| Pre-authorized debits (PAD) | 1% + CA$0.40 (CA$5 cap) | Per transaction | Bank debits (PAD) recurring or one-off |
| Currency conversion fee | 2% above daily mid-market rate | Per transaction | Applies to transactions requiring currency conversion |
| Billing (recurring, subscriptions) - pay-as-you-go | 0.7% of Billing volume | Ongoing, volume-based | Stripe Billing service usage |
| Radar fraud screening (standard accounts) | CA$0.03 | Per transaction | Fraud screening with standard pricing |
| Radar fraud screening (custom pricing accounts) | CA$0.07 | Per transaction | Fraud screening fee if you have custom pricing |
All rates are pay-as-you-go with no monthly or setup fees for standard payment processing in Canada. Subscription-based billing plans are not yet available in Quebec. Confirm current rates in your Stripe dashboard or with your Stripe account representative before making decisions.
Your consumer rights in Canada
Under Stripe's Canada-specific Services Agreement you may terminate your account at any time without fee; Stripe's terms indicate that complaint emails should be acknowledged within 5 business days and receive a response or resolution within 20 business days. There is no automatic Canadian "14-day" refund right in Stripe's policy - refunds depend on transaction type and the merchant's refund policy. If you believe Stripe has not met its obligations in Canada, you can escalate unresolved issues to the Financial Consumer Agency of Canada following the timelines in the agreement; always keep copies of your communications and proof of delivery for mailed notices.
Customer experiences
Reviewers are mixed. Some Canadian reviewers (Capterra, GetApp) praise Stripe for easy integration, developer-friendly APIs, smooth checkout flows and helpful reporting, noting good onboarding for small businesses. Other reviewers (including Trustpilot and several marketplace reviews) report issues with account holds, delayed funds, difficult dispute outcomes for merchants and frustrating support experiences. Fees, unpredictable holds and dispute handling are commonly mentioned negatives alongside the positive technical capabilities.
Documentation checklist
- Account email and Stripe account ID (if available)
- Subscription ID, invoice numbers and renewal date(s)
- Payment receipts or card transaction references
- Screenshots of subscription status, renewal notices and cancellation attempts
- Confirmation emails or portal cancellation receipts
- If sending mail, certified mail tracking/return receipt and a copy of the signed letter
- Any correspondence with the merchant, App Store or Google Play (timestamps and content)
Common mistakes
Common pitfalls include waiting until too close to the renewal deadline (you must cancel at least 24 hours before renewal for annual plans), assuming cancellations produce prorated refunds for annual subscriptions, trying to cancel an app-based subscription through Stripe when the app store controls it, and failing to save confirmation receipts or proof of delivery when mailing notices. Another frequent error is contacting the wrong support channel instead of the merchant when the merchant manages the subscription relationship.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Stripe Dashboard / Customer Portal (web) | No for annual subscriptions (non-prorated); merchant-issued refunds for other charges may be possible | Low - straightforward cancellation, but check renewal cutoff and confirmation |
| App Store / Google Play (app subscriptions) | Depends on store/merchant policies; refunds handled by the store or merchant, not Stripe directly | Medium - follow app-store process; may require additional steps or appeals |
| Written notice by certified mail to Stripe / merchant | Does not guarantee a refund; used to document cancellation or disputes and trigger contract timelines | Medium - useful for formal disputes or when you need proof of delivery |
After cancelling
After you cancel, keep copies of confirmation emails, the subscription status page, and any tracking/return receipts if you mailed a notice. Monitor your bank or card statements for unexpected charges and contact the merchant promptly if charges continue. Useful reference links: Stripe cancellation guidance (docs.stripe.com - cancelling subscriptions), Stripe customer-portal terms (stripe.com - customer portal terms), and Stripe Canada legal pages (stripe.com/ca/legal). If you cannot resolve a Canada-specific complaint with Stripe, consider contacting the Financial Consumer Agency of Canada with your documentation.
Address
For mailed cancellation or dispute notices (Canada): Stripe Payments Canada, Ltd. 1200 Waterfront Centre, 200 Burrard Street, P.O. BOX 48600 Vancouver, BC V7X 1T2 Canada. Use certified mail (raccomandata A/R) and retain proof of delivery.
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.
FAQ
To cancel your Stripe subscription, log into the Stripe Dashboard or the customer portal, locate your subscription, and follow the cancellation process. Make sure to cancel at least 24 hours before the renewal date to avoid automatic renewal.
No, Stripe's policy states that annual subscription fees are non-refundable and non-prorated. Cancelling does not entitle you to a refund for the remaining term.
You can send a formal cancellation notice by certified mail to Stripe Payments Canada, Ltd. Keep proof of delivery for your records, as this can be useful for disputes.
When you cancel your subscription on the Stripe dashboard, it will not renew at the next billing anniversary. However, you remain responsible for any charges already incurred.
If you subscribed through an app like the App Store or Google Play, you must cancel through that app store's cancellation process, as Stripe does not manage those subscriptions directly.