Cancellation Subalert: Easy Method

What is Subalert

SubAlert (operated by SubstituteAlert Inc.) is a paid notification service that watches school job boards and sends alerts (app, desktop, email, phone/text options depending on plan) to help substitute teachers find bookings more quickly. Subscriptions are recurring and managed through your SubAlert account or by contacting their support team.

How to cancel Subalert

• Recommended: Sign in at the SubAlert website and cancel from Account Settings to stop future recurring charges; cancellation takes effect at the end of your current billing period. If you prefer, send a cancellation request by email to [email protected]. Include the account email, last four digits of the card used (if known), and a clear statement you want the subscription cancelled.

What happens when you cancel

Cancelling stops future recurring charges but does not typically remove access immediately - you generally keep the paid features until the end of your current billing period. SubAlert’s policy states payments are non-refundable except where required by law; account credit is non-transferable and has no cash value. SubAlert may retain account data per their terms of service.

Will I get a refund?

SubAlert’s stated policy is that, except where required by law, all payments are non-refundable and there are no prorated credits for partial or unused periods. In Canada, statutory consumer protections (such as the 14‑day cooling‑off period for digital purchases in some jurisdictions) can override that policy, so you may be entitled to a refund if you act promptly and meet the legal criteria. SubAlert also notes they may charge a non-refundable fee (currently USD $15) if you initiate a dispute without first contacting support.

Subalert plans and pricing

Prices are listed in U.S. dollars (USD). SubAlert does not display Canada‑specific (CAD) pricing publicly; your bank or app store will convert charges to CAD at its exchange rate and may add fees.

Your consumer rights in Canada

Canadian consumers may have a statutory "cooling‑off" right (commonly 14 days for digital purchases in certain provinces or under federal rules) that permits cancellation and a refund even if a provider’s terms state payments are non‑refundable. That statutory right can override SubAlert’s no‑refund policy where it applies. If you believe you are entitled to a refund under Canadian law, act quickly, keep records, and consider citing the relevant consumer protection provision when contacting SubAlert.

Customer experiences

Users report mixed experiences. Some say SubAlert reliably delivered faster alerts than Frontline and helped them secure extra jobs; others report alerts slowed or became less useful, especially on Android where links can be slower to load than iOS one‑tap booking. There are also reports of synchronization issues where SubAlert shows a job as unavailable while it remains bookable through the original system. Reviews vary, so results may depend on region, device, and timing.

Documentation checklist

• Account email and username, date you subscribed, order or receipt (transaction ID), last 4 digits of payment card, screenshots of subscription status, and any email confirmation of cancellation.

Common mistakes

Common errors include: assuming cancelling in the mobile app or via an app store will cancel the SubAlert subscription (SubAlert’s guidance focuses on account settings or emailing support), failing to cancel before the next billing date so a renewal charge posts, not saving a cancellation confirmation, and initiating a bank chargeback before contacting SubAlert (which may trigger a dispute fee). Example: cancelling only in the Apple App Store without also cancelling SubAlert account settings may not stop SubAlert from billing the card they have on file.

Comparative recap

After cancelling

After you cancel, save any confirmation message or screenshot and monitor your bank or card statement to confirm no further charges. If you want a refund and you are within a Canadian statutory cooling‑off period, state that in your message to SubAlert and include supporting documentation. If issues persist, contact your card issuer as a last resort - note SubAlert’s warning about potential dispute-related fees if you initiate a chargeback without first attempting to resolve the issue with support. Useful links: SubAlert sign-up page https://www.subalert.com/sign_up and SubAlert Terms of Service https://subalert.app/terms-of-service. For assistance contact [email protected].

Address

No public physical postal address for SubstituteAlert Inc. was found; cancellations and support requests should be submitted via your account settings on the SubAlert website or by email to [email protected].