Cancellation Sunnyside: Simple Process

What is Sunnyside

Sunnyside is a subscription-based app and coaching service that helps users track and change drinking habits, offering community features, daily check-ins, podcasts, and optional coaching and prescription/pharmacy add-ons. It is available through in‑app purchases on mobile platforms and via web access.

How to cancel Sunnyside

• Web (text/email): Cancel or modify your Sunnyside subscription by texting the number you receive messages from or emailing [email protected]. Requests must be received at least 1 day prior to the next scheduled payment to take effect for that billing period; if you submit a cancellation less than 1 day before the next charge, the cancellation will generally apply only to the following billing cycle.
• App Store (iOS): If you signed up through the Apple App Store, cancel your subscription in your Apple ID subscriptions. Sunnyside offers a 15‑day free trial for App Store signups - cancel within 15 days to avoid charges.
• Google Play: Google Play subscriptions are normally managed through the Google Play Store subscription settings. Sunnyside’s publicly available materials did not provide platform‑specific cancellation details for Google Play; check your Google Play subscriptions to cancel.

What happens when you cancel

When Sunnyside receives a valid cancellation request, the timing of when access ends depends on when the request is received relative to the next scheduled payment. If cancellation is received at least 1 day before the next scheduled charge, it will take effect for that billing period; otherwise cancellation may only apply from the next cycle. Access to subscription features typically continues through the paid period you have already been charged for. Sunnyside’s publicly available policies do not provide detailed, platform‑specific statements about account deletion or long‑term data retention; if you need data removed, contact support and request details about data deletion and retention.

Will I get a refund?

General subscription refunds are not explicitly guaranteed in Sunnyside’s published terms. For App Store signups, the 15‑day free trial exists so you can cancel within that period to avoid being charged - refunds for charges after the trial are handled under Apple’s refund policies. Sunnyside does provide a limited refund mechanism for prescription/pharmacy add‑on services ordered via the web: you may request a refund for the current billing cycle if the medication has not yet been ordered; once medication has been ordered or dispensed, refunds are generally not permitted. Refunds for eligible cases may take up to 30 days to process.

Sunnyside plans and pricing

Your consumer rights in Canada

Sunnyside’s published policies do not reference a statutory 14‑day cancellation or refund right specific to Canadian consumers. You retain any rights provided by applicable provincial or federal consumer protection laws, which can vary by province (for example, some jurisdictions have cooling‑off periods for certain types of purchases). If you believe a refund or other remedy is owed under Canadian consumer protection rules, gather documentation and consider contacting your provincial consumer protection office or the Competition Bureau of Canada for guidance.

Customer experiences

Public reviews describe a mix of positive and negative experiences. Positive feedback highlights a supportive, non‑judgmental community, helpful daily check‑ins, effective habit‑change tracking, and useful coaching for some users. Negative comments commonly mention delayed or scripted coaching responses, concerns about lack of transparency around auto‑renewals and billing, and occasional confusion over trial and billing charges. Several reviewers who experienced unexpected charges sought refunds and described difficulty or frustration during that process.

Documentation checklist

• Account email and username, platform used to subscribe (App Store, Google Play, or web); receipts or charge descriptions (bank/credit card and App Store/Google Play receipts); date and time of the charge; screenshots of subscription details, trial start/end dates, and any in‑app messages; message threads if you plan to cancel by texting the Sunnyside number; and documentation of prescription add‑on order status if relevant.

Common mistakes

One common mistake is waiting until too close to the next scheduled payment - Sunnyside requires changes at least 1 day before the next charge for the cancellation to take effect that billing period, otherwise you may be charged for the upcoming cycle. Another frequent issue is assuming that cancelling the app on your phone automatically cancels the subscription; you must cancel the subscription in the platform where it was purchased (App Store, Google Play, or via Sunnyside web contact). Users also sometimes miss that the App Store free trial must be cancelled within 15 days to avoid charges, or they fail to keep receipts and screenshots needed for refund requests.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation request and any confirmation from Sunnyside or the app store. If you were charged in error, contact the platform where you purchased the subscription first (Apple or Google) and provide your documentation; you can also email [email protected] to request assistance. For App Store subscription support see Apple Support: cancel subscriptions. For Google Play subscription help see Google Play Help: cancel subscriptions. If you need information on consumer rights or wish to file a complaint, consider contacting the Competition Bureau of Canada or your provincial consumer protection office.

Address

No postal mailing address for cancellations was located in Sunnyside’s publicly available terms and contact information. To cancel or request assistance, use the support email: [email protected], or cancel through the App Store or Google Play subscription management where applicable.