Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Suno
17 Dunster Street, Floor 4
02138 Cambridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Suno service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Suno: Easy Method
What is Suno
Suno is an AI-driven music generation and production service that offers free and paid subscription tiers for creating and arranging music using machine learning models. It provides web access and mobile app integrations; billing can be handled directly on the web (Stripe) or through platform stores (Apple App Store, Google Play).
How to cancel Suno
- Web (direct billing - Stripe): Sign in at https://suno.com/account, choose “Cancel Subscription” (or “Cancel” under plan options). Your account will be downgraded to Basic/Free at the end of the current billing cycle.
- App Store (iOS): Cancel via your iOS device - Settings → tap your name → Subscriptions → Suno → Cancel Subscription. Suno cannot cancel App Store subscriptions for you.
- Google Play (Android): Cancel via your Android device - Settings → Google → Payments & subscriptions → Manage subscriptions → Suno → Cancel Subscription. Suno cannot cancel Google Play subscriptions for you.
- If you need to contact Suno about billing or privacy, email support@suno.com and/or billing@suno.com. For mailed requests, see the address at the end of this guide.
What happens when you cancel
When you cancel a directly billed (Stripe) Suno subscription, your account is typically kept active at the paid level until the end of the current billing cycle, after which it is downgraded to the Basic/Free plan. For subscriptions billed by the App Store or Google Play, cancelling stops future auto‑renewals but you will retain access until the end of that store’s paid period. Suno cannot modify App Store or Google Play subscriptions; those must be handled through Apple or Google.
Account data, generated tracks, saved projects, and any remaining credits are subject to Suno’s account and data-retention policies. If you rely on any content or credits, export or back up important files and note your credits before cancellation. Users have reported issues with missing credits or access problems, so keep receipts and screenshots as proof if you need to dispute access later.
Will I get a refund?
Suno’s Help Center states that payments are final and non‑refundable except in cases Suno decides on a case‑by‑case basis (for example: accidental payment, unused subscription, product malfunction, or service discontinuation). If Suno discontinues a service, refunds may be prorated. Suno’s Terms of Service require customers to dispute charges within 60 days of the charge date (or longer where law requires). A community-circulated variant of a Suno V5 policy indicates refunds may be allowed within 3 days of purchase and only if a small amount of credits (e.g., ≤30) were used, but that appears to be a specific or third‑party variant rather than a guaranteed universal policy.
Suno plans and pricing
| Plan | Price |
|---|---|
| Basic / Free | Free |
| Paid subscription (web / app) | Varies |
Your consumer rights in Canada
Under Canadian consumer protection principles, purchasers of digital subscription services may have statutory rights that include the ability to cancel and seek refunds in certain circumstances, particularly where services are not provided as described or are unusable. While some jurisdictions commonly provide a 14‑day “cooling‑off” concept for some purchases, Suno’s published terms do not explicitly guarantee a 14‑day unconditional refund period. Consumers should raise disputes promptly and within the 60‑day timeframe Suno’s TOS specifies. If Suno does not resolve a refund or billing dispute, Canadian consumers can pursue a chargeback through their payment provider, file a complaint with provincial consumer protection agencies, or seek help from federal resources such as the Competition Bureau where applicable.
Customer experiences
User feedback on Suno is mixed. Many users praise the AI music quality and value, calling it a helpful production and arranging tool. At the same time, common negative reports include unexpected or unauthorized charges, confusing auto‑renewal behavior, and long or unresponsive customer support interactions. Some users report account or credit issues (lost credits, access problems) and buggy behavior in the apps. These patterns suggest keeping careful records when you subscribe or cancel and being prepared to follow up if things go wrong.
Documentation checklist
- Account email and username for Suno.
- Date of purchase or renewal and amount charged (card statement or receipt).
- Subscription confirmation emails or receipts (web, App Store, or Google Play receipts).
- Screenshots of subscription status in Suno account or store subscription pages.
- Any correspondence with support (emails, ticket numbers) and proof of cancellation (confirmation email or cancellation screen).
- For mailed requests: copy of the letter and proof of delivery (registered mail tracking).
Common mistakes
Common mistakes include cancelling on the wrong platform (for example cancelling on the web when the subscription is billed through the App Store or Google Play), assuming cancellation takes effect immediately rather than at the end of the billing period, and failing to save receipts or screenshots before losing access. Another frequent error is contacting Suno for refunds when the charge was processed by Apple or Google - those stores handle billing and refunds for in‑app purchases. Also, waiting too long to dispute a charge can reduce options; Suno’s TOS asks customers to dispute within 60 days.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Stripe) - cancel via suno.com/account | Case‑by‑case refund (payments generally final; Suno may grant refunds in specific situations) | Low - Medium (direct contact with Suno; easier to prove) |
| App Store (iOS) | Refunds handled by Apple; Suno cannot modify App Store subscriptions | Medium - High (must request via Apple’s support/subscription refund process) |
| Google Play (Android) | Refunds handled by Google Play; Suno cannot modify Google Play subscriptions | Medium - High (must request via Google Play help/refund process) |
| Dispute/chargeback through bank or payment provider | Possible, depending on bank/provider rules and timelines | High (formal dispute, longer timeline, may require documentation) |
After cancelling
After you cancel, confirm you received a cancellation confirmation email or screenshot the account cancellation screen. Monitor your bank or card statement for any further charges and keep records of communication. If you have a disputed charge or need a refund, email support@suno.com and billing@suno.com, and if the subscription was purchased through Apple or Google, use Apple or Google Play support pages (for example, Apple subscriptions and Google Play subscriptions). If you do not get a satisfactory resolution, consider contacting your card issuer to request a dispute or chargeback and/or filing a complaint with your provincial consumer protection office or other Canadian consumer resources.
Address
Suno, Inc. Attn: Data Protection
17 Dunster Street, Floor 4
Cambridge, MA 02138
United States of America
For mailed cancellation or data requests, it is advisable to send via registered mail and keep proof of delivery. Also send email confirmation to support@suno.com and/or billing@suno.com.