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I hereby notify you of my decision to terminate the contract relating to the Tesla Premium Connectivity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
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Cancellation Tesla Premium Connectivity: Easy Method
What is Tesla Premium Connectivity
Tesla Premium Connectivity is a monthly subscription that gives a Tesla vehicle direct cellular access to features such as satellite-view maps, live traffic visualization, video and music streaming, an internet browser and Caraoke. In Canada the service is offered as a monthly plan and is tied to the vehicle’s VIN and Tesla account rather than to a mobile device or app-store subscription.
How to cancel Tesla Premium Connectivity
- Sign in to your Tesla Account, go to the “Manage” or “Upgrades” section for the vehicle, and select the Premium Connectivity subscription to cancel. Alternatively, contact Tesla Customer Support (in-app support or Tesla phone support) and request cancellation of Premium Connectivity for your vehicle. Note that Tesla’s official Subscription Agreement describes cancellation via your Tesla Account or by contacting Tesla Support; cancellations are not prorated and Tesla states no refunds or credits are issued. If you originally subscribed via an app store, cancelling in the App Store/Google Play may not stop billing or change Tesla’s account charge - Tesla’s agreement references account/support cancellation as authoritative. For any written communications (including arbitration opt‑out or dispute letters), use Tesla’s postal address: Tesla Inc., P.O. Box 15430, Fremont, CA 94539‑7970, USA (send registered mail if you require proof of receipt).
What happens when you cancel
When you cancel Premium Connectivity access tied to a vehicle ends at the end of the current billing period, and the vehicle will revert to standard connectivity (which covers safety and security features) unless you reconnect via a phone hotspot. Canceled subscriptions are not prorated, so access continues until the paid period expires but no partial refunds are issued. Any in-vehicle features that rely on Tesla’s cellular connection (satellite maps, live traffic, streaming, browser, live-view camera features where applicable) will be disabled or will require a separate internet hotspot to function.
Tesla maintains subscription records in your Tesla Account; cancelling through an app store alone may not update Tesla’s account records, so confirm cancellation in your Tesla Account or with Tesla Support to ensure service termination is recorded against the vehicle’s VIN.
Will I get a refund?
Tesla’s Premium Connectivity Subscription Agreement states explicitly that if you cancel the service, or if Tesla terminates it, “you will not be entitled to a refund.” Tesla’s publicly stated policy is that cancellations are not prorated and no refunds or credits are issued. There is no explicit mention in Tesla’s terms of a statutory 14‑day cooling‑off or right‑to‑refund for digital services in Canada; Tesla’s subscription terms are the controlling policy for refunds. If you believe a billing error occurred or there are exceptional circumstances (for example, duplicate billing, or service interruptions that meet Tesla’s service-credit criteria), contact Tesla Support to request review - Tesla’s stated policy still makes refunds unlikely absent an error or explicit exception.
Tesla Premium Connectivity plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Connectivity | C$13.99 | Monthly | Cellular access to satellite-view maps, live traffic visualization, video streaming, music streaming, internet browser, Caraoke |
Note: An annual subscription option is not available in Canada; community reports and Tesla Canada support indicate only the monthly plan is offered.
Your consumer rights in Canada
Consumer protections vary by province, and while general consumer laws apply to unfair practices and misrepresentations, Tesla’s subscription contract specifies no refunds for cancelled Premium Connectivity. A Quebec Superior Court authorized a class‑action for certain Tesla owners who purchased vehicles between July 1, 2018 and May 18, 2020 alleging unilateral modification or termination of what buyers expected to be included connectivity; if successful, that action may affect remedies for those owners. Also, Tesla implemented a service policy (reported in October 2025) that automatically extends active subscriptions if a vehicle is in service for more than one business day to prevent owners from losing paid access during repairs. If you believe Tesla has acted unlawfully or misrepresented connectivity at sale, consult provincial consumer protection offices or a lawyer for advice specific to your situation.
Customer experiences
User feedback in Canada is mixed. Some owners find Premium Connectivity valuable for satellite maps, live traffic visualization and integrated streaming (examples cited include integrated Spotify and quicker access to camera/live‑view features). Other owners consider it an unnecessary monthly expense - many hotspot their phone for navigation and streaming and report they don’t miss Premium Connectivity outside of road trips. Several Canadian users have reported subscribing only intermittently (for travel periods) and many have cancelled citing limited marginal benefit versus the cost.
Documentation checklist
- Tesla Account login credentials, vehicle VIN, payment method used for subscription, screenshots or receipts of subscription billing, any in-app support case numbers or email correspondence with Tesla, and (if sending mail) a copy of any registered-mail tracking/receipt.
Common mistakes
A frequent mistake is assuming cancelling via the App Store or Google Play automatically stops Tesla’s account billing - Tesla’s Subscription Agreement references cancellation through your Tesla Account or by contacting Tesla Support, so app-store cancellations may not update Tesla’s records. Another common error is not confirming the cancellation in the Tesla Account or not retaining screenshots/confirmation; without confirmation it can be harder to resolve later disputes. Finally, some owners expect prorated refunds after cancelling mid‑billing cycle; Tesla’s stated policy is no prorations or refunds, so plan cancellations to align with billing if you want to avoid paying for an extra month.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Tesla Account | No (no prorated refunds per Tesla terms) | Low |
| Contact Tesla Customer Support (in‑app or phone) | No (no refunds expected; can request review) | Low |
| Cancel via App Store / Google Play | May not stop Tesla billing or generate refund; Tesla account cancellation is authoritative | Medium - may require follow-up with Tesla |
After cancelling
After you cancel, confirm the subscription shows as cancelled in your Tesla Account and keep billing statements or screenshots in case of future disputes. If you experience unexpected charges after cancelling, contact Tesla Support immediately and provide your Tesla Account details, VIN, and screenshots of cancellation confirmations. For more information and to manage your subscription, use Tesla’s account portal and the official subscription agreement; for legal developments such as the Quebec class action or Tesla service policies, consult the sources below and consider contacting provincial consumer protection agencies if you believe your consumer rights were affected.
Helpful links: Tesla Account and support pages: https://www.tesla.com/teslaaccount, Tesla Premium Connectivity legal resources: Tesla Subscription Agreement, Quebec class action report: DriveTeslaCanada article.
Address
Tesla Inc., P.O. Box 15430, Fremont, CA 94539‑7970, USA