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Cancel TEXTEDLY
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Textedly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Textedly: Easy Method
What is Textedly
Overview
Textedly is a cloud-based SMS marketing and messaging service that lets businesses send mass text messages, manage contact lists, and automate campaigns. It offers tiered plans, a web management console, and integration options for sending promotional or transactional messages to subscribers.
How to cancel Textedly
Below are the typical steps to cancel a subscription purchased on Textedly's website. If you subscribed through a mobile app store, see the Comparative Recap and After Cancelling sections for additional guidance.
- Sign in at the Textedly website: textedly.com.
- Open Account Settings or Billing in your dashboard.
- Locate your active subscription and select the option to cancel or turn off auto-renewal. Confirm the cancellation when prompted.
- Save any confirmation messages or take a screenshot of the cancellation confirmation and the date/time for your records.
- If you cannot find a cancellation option in the dashboard, contact Textedly Support via their website chat or email and request cancellation in writing; keep copies of that correspondence.
What happens when you cancel
For monthly plans cancelled on the web, service stops according to the account settings - spam-messages and outgoing campaign access typically stop immediately after cancellation. Annual plans carry special restrictions: Textedly's documentation notes annual plans may only be cancelled within a 14‑day window before the annual renewal date. If you cancel an annual plan outside those terms or after renewal, any unused portion is generally forfeited and will not be prorated.
Subscriptions purchased through Textedly’s platform are subject to auto‑renewal and the company’s stated terms; cancelling mid‑term does not automatically entitle you to a refund for the unused portion. Also be aware that cancelling via the website may not automatically cancel an app-store subscription - you may need to cancel separately through the App Store or Google Play if you originally subscribed there.
Will I get a refund?
Textedly’s Terms of Service state that the company does not offer refunds for subscriptions purchased through their platform except at their sole discretion. There is a free 14‑day trial on the web (no credit card required), and the documentation does not describe routine refunds after the trial period. Independent user reports and review-site complaints indicate many refund requests are denied, including for auto‑renewal charges.
Textedly plans and pricing
| Plan | Price | Cancellation terms / Notes |
|---|---|---|
| Monthly plans (web) | Varies | Can be cancelled at any time via account settings; service typically stops immediately. No prorated refunds. |
| Annual plans (web) | Varies | Annual plans may only be cancelled within 14 days before the annual renewal date; unused portion is forfeited on cancellation. |
| Free trial | $0 (14 days) | 14‑day free trial available on the web; requires no credit card. No automatic refunds described post‑trial. |
Your consumer rights in Canada
Canadian consumer protection frameworks require clear disclosure of automatic renewals and fair, accessible cancellation processes. If a vendor fails to provide adequate cancellation mechanisms or continues billing after a cancellation request, Canadian consumers can seek remedies such as contacting their financial institution to dispute charges (chargeback) or filing complaints with provincial consumer protection offices. If services were not delivered as promised and refunds are denied despite the vendor’s failure to perform, those practices may be reportable to federal or provincial regulators, including the Competition Bureau or local consumer protection agencies.
Customer experiences
Reviews are mixed. Some users praise Textedly’s ease of use and customer support (for example, help with number verification), and third‑party review sites show generally positive overall ratings. However, many complaints center on unclear or difficult cancellation processes, continued billing after attempted cancellations, and denied refund requests. Multiple Trustpilot reviews, a BBB complaint, Business News Daily coverage, and Reddit threads recount problems with cancelling in‑app or receiving refunds, while a minority of reviewers report satisfactory support interactions.
Documentation checklist
- Account email and username, subscription ID or order number (if available).
- Date and time of purchase and any renewal charges (billing statements or screenshots).
- Screenshot or copy of the cancellation confirmation and any in‑dashboard evidence of cancelled/disabled auto‑renew.
- All correspondence with Textedly Support (chat transcripts, emails) and names of support agents if provided.
- If you plan a chargeback or formal complaint, copies of bank statements showing the charge and your written cancellation requests.
Common mistakes
Users frequently assume cancelling in the app or asking for cancellation verbally is sufficient; if the subscription was purchased through the App Store or Google Play, you may also need to cancel via your store account. Another common mistake is missing the narrow cancellation window that some annual plans require - Textedly’s policy references a 14‑day window prior to annual renewal for cancelling annual plans. People also assume auto‑renewal charges are refundable; Textedly’s Terms say refunds are not routinely offered, and many users report being denied refunds even when service problems occurred. Finally, failing to retain documentation (screenshots, confirmation emails) makes disputes and chargebacks harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel on the Web (Textedly.com) | Generally no refunds; annual unused portion forfeited; refunds only at company discretion. | Low - Medium: dashboard cancellation is available for monthly plans; annual plan rules are restrictive. |
| App Store / Google Play subscription | Depends on the app store's refund policies; Textedly’s terms still apply and refunds are unlikely from Textedly. | High: users report difficulty finding in‑app cancellation options and may need to manage subscriptions through the app store or contact support. |
| Contacting Support / Written notice (email, certified mail) | Possible but not guaranteed; refunds remain at Textedly’s discretion - written records improve chances for dispute/chargeback. | Medium - High: can require persistence and documentation; certified mail ensures receipt by the Legal Department. |
After cancelling
After you cancel, keep the documentation listed in the checklist and monitor your bank or card statements for any unexpected charges. If you were billed after cancelling, contact Textedly Support first and provide your evidence. If the company does not resolve the issue, consider disputing the charge with your card issuer and filing a complaint with your provincial consumer protection agency. Helpful resources: Textedly pricing/help pages (Textedly Help Center), Textedly Terms of Service (Terms of Service), and independent reviews to corroborate issues (Business News Daily, Trustpilot). For consumer rights and complaint filing in Canada, see the Competition Bureau and the Government of Canada consumer pages (Consumer Protection - Canada.ca).
Address
If you need to provide formal written notice, send it via certified mail (raccomandata A/R) to ensure receipt by the Legal Department at the address specified in Textedly’s Terms of Service: Textedly, 1800 Century Park East, Suite 600, Los Angeles, CA 90067 (Attn: Legal Department).