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I hereby notify you of my decision to terminate the contract relating to the Ticktick service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ticktick: Simple Process
What is Ticktick
TickTick is a cross‑platform task manager and calendar app that helps users create tasks, set reminders, organize lists, and view schedules. It offers free and Premium plans with added features such as advanced reminders, attachments, calendar views, and productivity tools.
How to cancel Ticktick
- Web (direct purchase or PayPal): If you purchased on the TickTick website, cancel recurring payments via PayPal by signing into your PayPal account and choosing “Manage automatic payments,” or cancel via the account portal where available. For refunds or support, open the TickTick app and use Feedback to request a refund and instructions, and follow any on‑screen guidance from the purchase platform.
- Google Play (Android): Open the Google Play Store app → Account → Subscriptions, select TickTick and tap Cancel subscription. Confirm cancellation and keep the confirmation email or screenshot.
- App Store (iOS): In the TickTick app go to Avatar (profile) → My Premium → Manage. This opens your Apple ID subscription settings in the App Store / Settings app; cancel the TickTick subscription there. Note Apple requires you to cancel at least 24 hours before the renewal to avoid being charged for the next period.
- If you prefer written notice (recommended for proof): send a cancellation letter by registered mail (e.g., raccomandata A/R) to TickTick’s postal address (see Address section below) and keep proof of delivery.
What happens when you cancel
When you cancel an active subscription you generally retain access to Premium features until the end of the paid billing period; the subscription will not renew after that date. Your account and stored tasks typically remain on TickTick’s servers (non‑deleted) so you can return to a free account with existing data. If you want to completely remove your data after cancelling, follow TickTick’s account deletion procedures or export your data before requesting account removal.
Will I get a refund?
TickTick’s web refund policy states subscription fees are refundable within 14 days in general. If you purchased via Google Play or Apple App Store, refunds are governed by Google’s and Apple’s policies; Google Play normally offers refunds within about 14 days and may process refunds through the Play Store or PayPal, while Apple handles refunds on a case‑by‑case basis and does not provide a statutory cooling‑off on subscriptions. In all cases, if you want a refund you should act quickly - ideally within 14 days - and request the refund from the platform you used to buy the subscription. For web/PayPal purchases, request a refund via TickTick Feedback or contact TickTick support and cancel the automatic payment in PayPal. Processing times vary (PayPal refunds can take a few business days to appear).
Ticktick plans and pricing
| Plan | Price (Canada) | Period | Features |
|---|---|---|---|
| TickTick Premium - Annual | C$49.99 | Annual | Full Premium features: extended lists, more tasks, attachments, calendar views, reminders, advanced tools |
| TickTick Premium - Monthly | C$4.99 | Monthly | Full Premium features |
Your consumer rights in Canada
Canadian consumer protection generally supports a 14‑day cooling‑off period for many digital purchases, but statutory rights can vary by province. TickTick’s own published policy aligns with a 14‑day refund window for subscriptions purchased on the web. Purchases made through Apple or Google remain subject to those platforms’ own refund policies and timelines. If you are in Canada, act quickly - within 14 days of purchase - to request a refund and ensure you cancel the subscription through the platform used to buy it. If a refund is denied and you believe it was improperly handled, keep documentation and consult provincial consumer protection resources for next steps.
Customer experiences
Users praise TickTick for a clean interface, useful calendar integration, the Pomodoro timer and productivity tools, and good value for students or anyone seeking a simple task manager. On the other hand, some customers report difficulties obtaining refunds, delays or non‑responses from customer service, and confusing cancellation experiences when subscriptions were purchased through third‑party platforms. These mixed reports underline the importance of cancelling via the correct platform and keeping receipts and confirmation screenshots.
Documentation checklist
- Purchase receipt or invoice (email or screenshot)
- Order ID, transaction ID, or subscription ID (from TickTick, Apple, Google Play, or PayPal)
- Proof of purchase date and payment method (bank/credit card or PayPal statement)
- Confirmation screenshots of cancellation or in‑app messages
- Copies of emails or Feedback submissions to TickTick support
- Proof of registered mail delivery if you send a written cancellation
Common mistakes
Common errors include cancelling the TickTick app but not cancelling the subscription with the platform that billed you (App Store, Google Play, or PayPal), assuming an in‑app “cancel” will remove Apple/Google recurring billing, or waiting until the renewal date (many platforms require cancellation at least 24 hours before renewal). Other mistakes are not keeping receipts or transaction IDs and contacting the wrong support channel - use the purchase platform’s refund process if you bought through Apple or Google, and use PayPal or TickTick web support for direct purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (TickTick direct / PayPal) | Usually refundable within 14 days; request via TickTick Feedback or PayPal | Medium - you may need to contact support and cancel PayPal automatic payments |
| Google Play (Android) | Refund requests typically accepted within ~14 days via Play Store; use Play refund flow | Easy to Medium - cancel in Play Store; refunds processed by Google |
| App Store (iOS) | Refunds handled by Apple; TickTick recommends in‑app Manage to open App Store settings | Medium to Hard - Apple controls refunds and policies vary by case |
After cancelling
After you cancel, keep confirmation emails, transaction IDs and any correspondence with support. Check your bank or PayPal statement to confirm no further charges occur. If you want to remove your data, export tasks or follow TickTick’s account deletion process before requesting deletion. For refund or support pages, start here: TickTick support (support.ticktick.com), Google Play refunds and subscriptions (Google Play refunds), Apple subscription and refund guidance (Apple subscriptions and report a problem), and PayPal automatic payments (PayPal account settings). If you need Canadian consumer advice, see your provincial consumer protection office or federal resources (Government of Canada consumer information).
Address
For written cancellation or registered‑mail correspondence send to:
ROOM 1002C, 10/F., GINZA SQUARE, NO.567, NATHAN ROAD, KOWLOON, Hong Kong S.A.R., China
Send by registered mail (e.g., raccomandata A/R) and retain proof of delivery for your records.