Cancellation Tier: Easy Method

What is Tier

Tier is a shared micromobility provider offering electric scooters and other short‑distance transport options through a mobile app and prepaid packages. Users unlock vehicles and are charged according to city rates, subscriptions or prepaid balances managed in the app.

How to cancel Tier

• Open the TIER app and open the sidebar menu.
• Go to Wallet, locate your active subscription, and select it.
• Tap “Cancel subscription” and confirm; you will see a confirmation screen showing the date until which subscription benefits remain active.
• If you subscribed through Apple or Google, you may need to cancel using Apple or Google subscription management - follow the platform instructions if the app directs you there.
• For prepaid packages or balance, request a refund within 14 days of purchase if unused (see refund section below).

What happens when you cancel

When you cancel a subscription in the TIER app, your subscription benefits remain available until the end date shown on the confirmation screen; the subscription will not renew after that date. Any active ride sessions must be completed and billed as usual. TIER retains the transaction and account data necessary to process refunds and comply with legal obligations; consult their privacy policy or contact support if you need specific data-deletion instructions.

Will I get a refund?

TIER’s published policies allow refunds for prepaid purchases and unused Tier Balance if you request within 14 days of purchase. If the service (use of the package or balance) has already started, refunds are prorated based on usage. Refunds are processed without fees to the original payment method within 14 days of the refund request. Purchases made via Apple App Store or Google Play may be subject to the platform’s refund rules in addition to TIER’s guidance.

Tier plans and pricing

Your consumer rights in Canada

Under TIER’s stated terms, consumers have a 14‑day cancellation (withdrawal) right for prepaid packages and unused Tier Balance measured from the date of purchase. If you used part of the prepaid service before cancelling, TIER will prorate the refund for the used portion and refund the remainder via the original payment method within 14 days of your request. Subscriptions must be cancelled in the app (Wallet → active subscription → cancel) or via the Apple/Google subscription management systems where purchases were made through those platforms. Note that platform purchases may also be subject to store refund policies in addition to TIER’s terms.

Customer experiences

Public reviews are mixed. Some users report a pleasant overall experience with TIER services. Other users have reported reliability problems (app or vehicles malfunctioning), slow repairs or lower build quality compared with competitors, and occasional billing or ride‑end issues that led to unexpected charges. Several reviews mention slow or unsatisfactory customer service responses; others say simple issues were resolved. Use these reports to guide your choice to pursue refunds or escalate complaints if needed.

Documentation checklist

• Order/purchase confirmation (receipt or email) showing date and amount
• Screenshot of subscription status in the TIER app (Wallet → subscription) and cancellation confirmation if available
• Evidence of unused Tier Balance (balance screenshot) if requesting balance refund
• Ride history or usage logs showing any rides during the relevant period
• Copies of messages to and from TIER support (timestamps and ticket IDs)
• Payment method details (last four digits of card, payment provider) for refund processing
• If sending a formal registered cancellation, include the postal address and proof of mailing/receipt

Common mistakes

Common errors include assuming cancellation is complete without confirming the in‑app confirmation screen (which shows the active date until which benefits remain), missing the 14‑day window for refunds of prepaid items or balance, and trying to request a refund through the app store when the purchase was made directly in the app (or vice versa). Another frequent issue is not keeping receipts or screenshots needed to substantiate a refund claim, which can delay processing. If you subscribed through Apple/Google, check platform subscription pages as well as the TIER app to ensure cancellation is effective.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation screenshot and monitor your payment method for the final charge and any refund. To request refunds or follow up, contact TIER support via their Help Center: TIER Help Center. For terms and refund details consult: TIER Terms. If your purchase was through Apple or Google, see their refund instructions: Apple subscriptions and Google Play subscriptions. If TIER support does not resolve a refund dispute and you need to escalate, you may send a formal registered cancellation/complaint to the company address below and retain proof of posting.

Address

Vento Mobility S.r.l., via XX Settembre 3, 10121 Torino, Italia