Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Tinyfrom Technology Limited
Rooms 1318‑19, 13/F, Hollywood Plaza, 610 Nathan Road
Mongkok
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tinyfrom Technology Limited service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Tinyfrom Technology Limited: Easy Method
What is Tinyfrom Technology Limited
Overview
Tinyfrom Technology Limited is a private company that provides subscription-based software or online services. The company operates from Hong Kong and communicates with customers globally, including users in Canada. Service terms, billing, and support are managed by Tinyfrom’s customer support channels.
How to cancel Tinyfrom Technology Limited
- Send an email to support@tinyfrom.com. In the subject line include “Cancellation request” and in the body provide your account email, subscription or order number, the effective date you want the cancellation to take effect, and any reason if you wish. Request a written confirmation of cancellation and keep the confirmation email.
- If you prefer written mail, send a signed cancellation letter to the company address (see Address section below). Include the same account details and request written confirmation. Postal delivery is slower and confirmation may take longer.
What happens when you cancel
When you cancel, the effect depends on the terms of your subscription. Cancellation usually stops future auto-renewals. You may retain access until the end of the current paid period if the subscription is prepaid; in some cases access can end immediately. Your account data is typically retained according to the provider’s data-retention and privacy policies; some data may be removed or archived after cancellation.
Tinyfrom should provide a confirmation of the cancellation. Keep that confirmation as proof. If you have recurring payments set through a payment provider (credit card, PayPal, etc.), cancelling with Tinyfrom should stop the supplier’s future charges but you may also want to check and cancel any direct billing agreements with your payment provider.
Will I get a refund?
Refunds depend on Tinyfrom’s stated refund and subscription terms. Common approaches include no refund for already-completed billing periods, pro-rated refunds for unused time, or full refunds within a trial period. Because Tinyfrom is an international company, exact refund outcomes will depend on the terms agreed at purchase and the timing of your cancellation relative to the billing cycle.
There are exceptions required by law in Canada: if a product or service is defective or the provider has engaged in an unfair practice, provincial consumer protection laws or privacy laws can affect refund eligibility. If you believe you are entitled to a refund and the company refuses, you can escalate through your payment provider (chargeback/dispute) or contact provincial consumer protection authorities for guidance.
Tinyfrom Technology Limited plans and pricing
| Plan | Billing | Price | Typical features |
|---|---|---|---|
| Basic | Monthly / Annual | Varies | Core features, limited support |
| Pro | Monthly / Annual | Varies | Extended features, priority support |
| Enterprise | Custom billing | Varies | Custom integrations, dedicated support |
Your consumer rights in Canada
Canadian consumers are protected by a combination of federal and provincial laws. These laws can provide rights related to unfair business practices, misrepresentation, defective goods and services, and certain cancellation or “cooling-off” periods in specified circumstances. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) governs personal data handling by many private-sector organizations; provinces such as Quebec, British Columbia and Alberta have their own private-sector privacy laws that may apply.
If you believe your rights have been breached - such as misleading advertising, refusal to provide a legally required refund, or improper handling of your personal data - you can contact your provincial consumer protection office, file a complaint with the Office of the Privacy Commissioner of Canada, or seek dispute resolution through your payment provider or small-claims court where applicable. This is general information and not legal advice; consult a lawyer for specific legal questions.
Customer experiences
Many customers find email cancellation straightforward when the provider responds quickly and supplies written confirmation. Positive experiences commonly report fast acknowledgement and clear instructions about access and refund timing. Customers who report negative experiences often cite delayed responses, unclear refund policies, unexpected auto-renewals, or difficulty reaching a representative because the company operates internationally.
Because Tinyfrom is based in Hong Kong, some Canadian customers note additional friction around jurisdiction, time zones, or differing consumer-protection expectations, which can lengthen resolution times for billing or refund disputes.
Documentation checklist
- Account email and username, order/subscription number, date of purchase, last payment amount, screenshots of billing or order pages, copies of any communications with support, payment method details (last 4 digits of card), and a record of the cancellation confirmation when received.
Common mistakes
Common mistakes include waiting until after an auto-renewal date to request cancellation, which can lead to an immediate charge for the next period; sending an incomplete cancellation request without account identifiers; contacting the wrong email or support channel; and failing to keep a copy of the cancellation confirmation. For example, omitting your subscription ID in the request can delay processing, and assuming a phone call (if not supported) will stop recurring billing can leave you still being charged.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email (support@tinyfrom.com) | Depends on timing and terms; quickest route to written confirmation | Low |
| Postal mail (physical address) | Depends on terms; slower and may be used as formal notice | Medium - High |
After cancelling
After you cancel, save the written confirmation and monitor your payment method for any unexpected charges. If you do not receive confirmation within a reasonable time, follow up by email and consider contacting your bank or card issuer to block future charges if they continue. If a refund is due and not provided, you can file a dispute with your payment provider or seek assistance from provincial consumer protection offices.
Helpful resources: Tinyfrom support via support@tinyfrom.com, Government of Canada consumer protection information at Canada.ca - Consumer Protection, privacy guidance at the Office of the Privacy Commissioner of Canada: priv.gc.ca, and third-party dispute resources such as the Better Business Bureau: bbb.org/ca.
Address
TinyFrom Technology Limited, Rooms 1318‑19, 13/F, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong