Cancellation Todoist: Easy Method

What is Todoist

Todoist is a cross-platform task manager and productivity app that helps individuals and teams organise tasks, projects and schedules. It offers free and paid tiers (Pro and Business) with features such as project organization, recurring tasks, integrations, calendar views and activity history.

How to cancel Todoist

Choose the cancellation route that matches how you were billed (directly on todoist.com, via Apple, or via Google Play). Follow the steps for your billing method below.

• Web (direct billing via todoist.com): Log in at todoist.com → click your avatar → Settings → Subscription tab → Cancel plan → confirm. You keep access to Pro features until the paid period ends. For details see Todoist subscription help.
• App Store (iOS/macOS): Open the App Store or Apple ID settings and manage subscriptions in your Apple account; cancel from Apple directly - Todoist cannot cancel App Store subscriptions for you. Uninstalling the app does not cancel the subscription. See Todoist's guidance.
• Google Play (Android): Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Todoist → Cancel subscription. Cancelling in Google Play stops renewals; uninstalling the app does not cancel. See Todoist's guidance.

What happens when you cancel

When you cancel a paid Todoist plan, your subscription will stop auto-renewing at the end of the current billing period. You retain access to any paid features until that period expires. After expiry your account reverts to the free tier; your projects and tasks remain stored in your account but premium-only features will be disabled. Cancelling does not automatically delete your data - you must remove or export it separately if you want it erased.

Will I get a refund?

Todoist's published policy states monthly Pro subscriptions are non-refundable unless a refund is required by applicable law. Yearly Pro subscriptions are eligible for a full refund if cancelled within 30 days of purchase or renewal; process differs by purchase channel. If you bought directly on the website, contact Todoist after cancelling. For Google Play purchases, cancel first then contact Todoist for assistance. App Store purchases require you to request a refund from Apple. Business yearly subscriptions may be eligible for a refund if cancelled within 30 days - cancel first and then contact Todoist with receipt or order ID. Because you are in Canada, provincial consumer protection rules may create additional rights in some situations (see next section).

Todoist plans and pricing

Note: These prices are effective starting December 10, 2025 for new direct-billed subscriptions and renewals. Users subscribed via the App Store may remain on legacy pricing unless they switch plans.

Your consumer rights in Canada

Under Canadian law, digital subscription purchases are governed by provincial consumer protection statutes as well as general consumer-rights principles. Todoist's posted policies (including a 30-day yearly refund window) apply, but provincial rules in places such as Ontario and British Columbia may provide additional remedies - for example, if the service is defective, misleading, or substantially not as described. If you believe the service failed to perform or you were misled, you can raise the issue with Todoist, your payment provider or credit card issuer, and - if necessary - your provincial consumer protection office. Keep records of communications and receipts when asserting statutory rights.

Customer experiences

Reviews from Canadian users are mixed. Many customers praise Todoist for its simplicity, lightweight design, fast cross-device syncing, intuitive interface and useful recurring-task handling. Others report frustrations: persistent or unwanted marketing emails, occasional sync failures that some users say led to lost data, and interface or notification issues such as missed reminders or calendar sync problems. Overall, the product is commonly recommended for individuals who want a simple, fast task manager, while reliability and support experiences can vary.

Documentation checklist

• Account email and username
• Payment receipt or order ID (website, Apple/Google transaction ID)
• Subscription renewal date and billing method
• Cancellation confirmation screenshot or email
• Copies of any relevant support tickets or correspondence

Common mistakes

Users commonly make a few predictable errors: uninstalling the Todoist app and assuming that cancels the subscription (it does not); attempting to cancel a subscription from the wrong platform (for example cancelling in the app when the subscription was billed by Apple or Google); waiting until after auto-renewal has processed and then expecting an automatic refund for a monthly plan; and not saving receipts or transaction IDs before contacting support. To avoid problems, confirm where you were billed, cancel there before the renewal date, and keep proof of cancellation.

Comparative recap

After cancelling

After you cancel, save your cancellation confirmation and monitor your payment method to ensure no further charges. If you want a refund for an annual purchase within 30 days, follow the refund procedures that apply to your purchase channel. Useful Todoist help pages include the subscription management article (Manage your Todoist Pro subscription) and the refund request article (Request a refund). If you bought through Apple or Google, consult Apple/Google support pages for store-specific refund processes. Keep records of all communications in case you need to escalate or involve your payment provider or provincial consumer protection office.

Address

To send a written cancellation letter (raccomandata A/R) or other mailed communication, use the vendor address below. This Dover, DE address is the most up-to-date vendor address on record:

Doist Inc., 21111B S Governors Ave STE 34054, Dover, DE 19904, USA