Cancellation Topstep: Easy Method

What is Topstep

Topstep is a trading education and evaluation service that offers simulated "Trading Combine" accounts to assess traders before granting funded accounts. Users subscribe to evaluation plans, pay for activation or monthly access, and may purchase market data or exchange fees for live funded accounts.

The service operates on a subscription/fee model with evaluation rules, resets, and policies governed by its Terms of Use; support and billing are handled through the Topstep Dashboard and customer support channels.

How to cancel Topstep

• Via Web (Dashboard): Sign in to your Topstep Dashboard → My Profile → Billing → click the three‑dot menu on the active Combine → choose "Cancel Subscription" to end at the end of the billing cycle, or "Cancel & Close Immediately" to terminate access immediately. Note that cancelled subscriptions cannot be reset; if you choose to end at cycle end you may still use or reset the Combine until that date.
• Contact Support: If you prefer human assistance or cannot access the Dashboard, contact Topstep Support and request account termination. Ask for written confirmation by email and retain that confirmation.
• Send written notice (recommended for formal records): From Canada, send a certified letter (e.g., Canada Post registered/certified mail or raccomandata A/R) to Topstep LLC, 141 West Jackson Boulevard, Suite 4240, Chicago, IL 60604, United States. Include your account email, subscription details, dates, and a clear statement that you are cancelling the subscription and requesting confirmation.
• If you are rebilled after cancellation, immediately gather evidence (billing statement, cancellation confirmation attempt) and contact your payment provider and Topstep Support to request reversal; requests made within 72 hours after an unintended rebill with no trading activity may be considered for refund per available policy exceptions.

What happens when you cancel

When you cancel via the Dashboard using "Cancel Subscription," future billing stops and you retain access until the end of the current billing cycle. If you select "Cancel & Close Immediately," your access ends right away. Cancelled Combines are not resettable after cancellation; if you cancel to take effect at the cycle end you may still use available resets or trade until that date.

Multiple active Combines or subscriptions must be cancelled separately, and cancelling does not automatically remove add‑on services (for example, Level 2 data or exchange fees) unless you cancel those billing items as well. Expect to receive an email confirmation of cancellation when processed.

Will I get a refund?

Topstep's general policy is that fees are final, non‑cancelable, and non‑refundable. This applies to Trading Combine fees, resets, activation fees, Back2Funded, and Level 2 data unless an exception is clearly stated.

There is a limited 14‑day Satisfaction Guarantee that may refund one monthly renewal payment within the first 14 calendar days of your first Topstep purchase, provided you have not passed the Trading Combine and you provide feedback. If you were rebilled because you forgot to cancel, you may request a refund within 72 hours after the charge if there was no trading activity; beyond that window refunds are generally not offered. Topstep's Terms of Use state that cancellations do not entitle you to refunds, so any refund is an exception, not the rule.

Topstep plans and pricing

Official pricing is listed in USD; the site may display local currency (including CAD) for reference. Taxes (e.g., GST/HST in Canada) may apply at checkout.

Your consumer rights in Canada

Under Canadian consumer protection laws, certain digital subscriptions may be subject to cooling‑off periods for unsolicited contracts; Topstep's 14‑day satisfaction policy aligns with this protection for first purchases. If you are unable to cancel or are billed after cancellation, you should document your cancellation attempts and seek remedy through your payment provider (bank or card issuer) and, if necessary, escalate to your provincial consumer protection agency.

Be cautious with chargebacks: while you may dispute an unjust charge through your financial institution, Topstep warns that chargebacks without proper cause can result in account suspension. Keep clear records (emails, screenshots, tracking numbers) to support any dispute and consider escalating to provincial or federal consumer protection bodies if the issue is unresolved.

Customer experiences

Reviews of Topstep are mixed. Positive feedback often highlights responsive and professional support staff, timely payouts in some cases, and quick resolution of straightforward issues. Several users named individual support representatives as helpful.

Negative experiences frequently mention technical glitches affecting trade results, difficulty obtaining refunds, accounts being closed or payouts refused after payout requests, disappearing reset credits, and trouble cancelling or being charged after cancellation. Communication quality and outcomes appear to vary between users.

Documentation checklist

• Account email/username and subscription details (plan name, start date)
• Screenshots of your Dashboard showing active subscription or three‑dot menu
• Billing statements or card transactions showing charges (date, amount)
• Copies of cancellation requests (Dashboard screenshots, support tickets, emails)
• Email confirmation of cancellation (if received) and timestamped records of all communications
• Certified mail tracking number and a copy of the sent letter (if you mailed notice)

Common mistakes

Common errors include assuming a mid‑cycle cancellation will produce a prorated refund (Topstep generally does not refund mid‑cycle cancellations), failing to cancel each active Combine or add‑on individually, and not saving confirmation emails or screenshots when cancelling. Another frequent mistake is relying solely on a verbal confirmation or chat message without obtaining a written, timestamped cancellation record.

Some users have initiated chargebacks without documenting cancellation attempts or contacting support first; this can lead to account suspension or complications resolving the billing dispute. Always gather evidence before escalating to your bank.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation email or screenshot of the Dashboard status. Monitor your payment method for any unexpected rebills and, if rebilled, immediately contact Topstep Support and your bank or card issuer. If you need to pursue complaints in Canada, gather your documentation and consider contacting a provincial consumer protection agency or the Government of Canada consumer services for guidance.

Helpful pages: Topstep main site and support (Topstep), Topstep Support/contact pages (Topstep Contact), Topstep Terms of Use (Topstep Terms), and Canadian consumer resources (Government of Canada - Consumer Protection).

Address

Topstep LLC
141 West Jackson Boulevard, Suite 4240
Chicago, IL 60604
United States