Cancellation Totalav: Easy Method

What is Totalav

Overview

TotalAV is a commercial antivirus and security suite that offers malware scanning, real-time protection, anti-phishing, privacy tools and additional features such as VPN and password management across multiple device types. It is sold directly via TotalAV’s website and through app stores (Apple App Store and Google Play), with subscription plans that vary by features, device limits and billing period.

How to cancel Totalav

• Web (direct via TotalAV site): Log in to your Online Portal at totalav.com → My Subscriptions → My Services → Cancel Subscription. This stops auto‑renewal; services remain active until the paid period ends. Two‑factor verification may be required if you purchased via the website (verification via email or the first six digits of the payment method).
• Apple App Store (iOS): On your iPhone/iPad open Settings → tap your Apple ID → Subscriptions → select TotalAV → Cancel Subscription. App‑store subscriptions and refunds are handled through Apple.
• Google Play Store (Android): Open the Google Play app → Menu → Subscriptions → select TotalAV → Cancel Subscription. Play‑store subscriptions and refunds are handled through Google Play.
• Email support (direct contact): You can also request cancellation or ask about refunds by emailing cancel@totalav.com. Keep copies of any confirmation emails.

What happens when you cancel

If you cancel via the TotalAV online portal or through an app store, auto‑renewal is disabled but your active protection generally continues until the end of the current billing period. For web purchases, canceling through the portal stops future charges; for Apple/Google purchases, the store manages renewal and access. If you request a refund that is approved, the service will usually be terminated immediately as part of the refund process rather than remaining active for the remainder of the term.

Will I get a refund?

Refund eligibility depends on plan type and where you purchased the subscription. For annual or bi‑annual TotalAV plans purchased directly, a full refund is generally available within 30 days of initial purchase or renewal if you terminate the service; simply disabling auto‑renewal does not by itself guarantee a refund. For monthly, quarterly plans and add‑ons purchased directly, the refund window is typically 14 days from purchase or renewal. Refund requests for purchases made through the Apple App Store or Google Play must be submitted through Apple or Google according to their refund policies. Once a refund is approved it is normally processed within 24 - 48 hours, though your payment provider may take up to about 10 working days to show the credit. Requests outside the eligibility window or involving misuse, fraud or other terms violations are typically not refundable.

Totalav plans and pricing

Your consumer rights in Canada

Canadian consumer protection expectations generally include a reasonable “cooling‑off” or refund period for digital subscriptions. TotalAV’s stated refund windows - 14 days for shorter plans and add‑ons, 30 days for annual/bi‑annual plans - align with typical practices in Canada. Canadian rules require clear disclosure and informed consent for recurring billing; persistent difficulties cancelling, unexpected auto‑renewal charges or lack of clear disclosures may be considered unfair practices. If you experience unauthorized charges you may dispute the transaction through your bank or card issuer and can file a complaint with the relevant provincial consumer protection office or federal consumer agencies.

Customer experiences

User reviews are mixed. Many customers praise TotalAV’s ease of use, effective malware removal and the breadth of features across devices, and note helpful support and perceived value compared with competitors. However, other customers report problems: surprise auto‑renewal charges, difficulty cancelling via the channels they used to subscribe, and delays or refusals when requesting refunds. App‑store buyers sometimes face limits because Apple or Google control store refunds, and some reviewers describe aggressive marketing or billing practices.

Documentation checklist

• Account email and username used to buy TotalAV
• Order number / receipt number and date of purchase or renewal
• Payment method last four digits and billing statement screenshot showing the charge
• Any cancellation confirmation emails or in‑portal screenshots (date/time stamped)
• Copies of correspondence with support (emails, chat transcripts)

Common mistakes

Users commonly assume cancelling the subscription automatically triggers a refund - it usually only disables auto‑renewal; a separate refund request and sometimes service termination are required. Another frequent error is cancelling in the wrong place (for example, canceling through the website when the purchase was made via the App Store or vice versa), which can leave the store subscription active. Failing to save confirmation emails or screenshots makes disputes with your bank or TotalAV harder to support. Finally, not checking which account or payment method was used can delay verification and resolution.

Comparative recap

After cancelling

After you cancel, keep evidence: screenshots of the cancellation confirmation, any emails from TotalAV or the app store, and your bank statement showing the charge. If you need to request a refund from TotalAV, email cancel@totalav.com and include the documentation checklist items. For app store purchases use Apple’s refund portal (Apple subscription support) or Google Play’s help pages (Google Play subscriptions). If you believe an unauthorized charge occurred and you cannot resolve it with TotalAV or the store, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office or the federal consumer programs at Government of Canada - Consumer Protection.

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