Cancellation service N°1 in Austria
Contract number:
To the attention of:
Cancellation Department – Tractive
Poststraße 4
4061 Pasching
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tractive service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tractive: Easy Method
What is Tractive
Tractive is a company that makes GPS trackers and subscription services to help you locate and monitor pets and other assets. Their devices pair with a mobile app and web portal to show live location, activity and health data while a subscription provides the cellular connectivity and tracking features.
How to cancel Tractive
- To cancel a subscription online: go to my.tractive.com, log in, open "Trackers & Subscription Plans", select the tracker, choose "Subscription Plan" and then "Cancel Subscription Plan". Cancellation stops automatic renewal but your service remains active until the current paid period ends. See How to Cancel your Subscription for details.
- To cancel an order immediately after purchase (before processing): use the order status page with your order number and email. If the order has already been processed or shipped you cannot cancel online and must follow the returns procedure after delivery. See How can I cancel my order?.
What happens when you cancel
Cancelling a subscription stops automatic renewal; you will continue to have access to the paid tracking features for the remainder of the current billing period. The tracker remains linked to your account until the service period expires. Tractive’s cancellation flow does not typically delete your account data automatically - if you want data removed or exported, do this before your subscription ends or contact support for guidance.
Will I get a refund?
Tractive offers a 30-day money-back guarantee that applies to subscription activations/renewals and to products purchased directly from Tractive.com. If you cancel a subscription within the first 30 days of activation or renewal you are eligible for a refund; free items received in connection with the purchase may need to be returned to obtain the refund. For hardware bought on Tractive.com you can return eligible items within 30 days of receipt and Tractive processes refunds within about 10 days after they receive the return. After the initial 30-day window, prepaid subscription payments are not refunded - the subscription simply stops renewing at the end of the paid term. For the official policy see What is the return policy? and How to Cancel your Subscription.
Tractive plans and pricing
| Plan | Length | Price |
|---|---|---|
| Basic / Monthly | Monthly | Varies |
| Standard / 1-year | 1 year | Varies |
| 2-year plan | 2 years | Varies |
| 5-year plan | 5 years | Varies |
Your consumer rights in Canada
Under Canadian consumer protection laws there are federal and provincial rules that commonly provide a cooling-off period for distance purchases, with many provinces recognizing a minimum 14-day right to cancel certain online transactions. Tractive’s own policy offers a 30-day return/cancellation window for products and subscriptions, which exceeds typical minimum statutory periods. Still, your exact statutory rights may vary by province - check your provincial consumer protection office or legislation for precise, enforceable rights about online purchases and subscription services.
Customer experiences
Customer feedback is mixed. Many users praise Tractive for reliable GPS tracking, user-friendly apps, long battery life and useful features such as lights, sounds and activity/health monitoring, and some report good, helpful customer service. Other users report problems with customer support (slow or unhelpful responses, partial refunds), difficulties with subscription management or unexpected renewals, and technical issues like weak GPS accuracy, battery/charging problems or degraded device performance. These positive and negative reports suggest common strengths but also areas to verify - especially support responsiveness and the specific device model performance.
Documentation checklist
- Order number and purchase email (from receipt)
- Tracker ID or serial number (if applicable)
- Subscription plan name and activation/renewal date
- Proof of purchase or delivery date (invoice, shipping confirmation)
- Screenshots or copies of renewal notices, billing charges, or cancellation confirmation
- Return tracking number and proof of postage (if returning hardware)
Common mistakes
Common errors include cancelling after the automatic renewal has already processed (and assuming an automatic refund will follow), cancelling the wrong tracker or account, not keeping proof of cancellation or return postage, and failing to return any free items required for a refund. Another frequent issue is contacting support too late or not allowing for processing time - if you want a refund, act promptly within the 30-day window and keep documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel subscription online via my.tractive.com | Refund only if within 30 days of activation/renewal | Low |
| Request refund within first 30 days | Yes (subscription and eligible product refunds) | Low to Medium (may need returns) |
| Cancel order immediately after purchase (before processing) | Refund possible if order not processed | Medium (must use order status page quickly) |
| Return product after delivery (within 30 days) | Yes, once returned and received (refund in ~10 days) | Medium (requires return shipment) |
After cancelling
After you cancel, keep confirmation emails or screenshots showing the cancellation and any refund approvals. If you need to return hardware, follow the return instructions in Tractive’s policy and retain the return tracking number. For subscription cancellation guidance see How to Cancel your Subscription; for returns and refunds see What is the return policy?; for order cancellation immediately after purchase see How can I cancel my order?. If you encounter problems, gather your documentation and contact Tractive support through their help center or escalate with your payment provider if a timely refund is not issued.
Address
If you prefer to send written notices or returns by mail and need proof of dispatch, it is recommended to use registered mail (e.g., raccomandata A/R). Tractive’s corporate address for such correspondence is: tractive GmbH, Poststraße 4, 4061 Pasching, Austria.