Cancellation Trimble: Easy Method

What is Trimble

Trimble is a technology company that develops software and services for design, construction and geospatial workflows, including SketchUp and related cloud services. In Canada Trimble provides subscriptions, desktop and web applications, and sells through its own online store, sales representatives and third‑party app stores.

How to cancel Trimble

• Web purchases (from shop.trimble.com / Admin Console): Sign in to your Trimble/SketchUp account, open the Admin Console or Products & Licenses area, select the subscription and disable auto‑renew. Disabling auto‑renew keeps the subscription active until the end of the paid term; it does not terminate access immediately.
• Purchases made through a Trimble sales representative: Contact your sales representative directly to request cancellation. If your agreement was created by a rep, disabling auto‑renew in the Admin Console may not immediately end access; the rep must process contractual cancellations.
• Purchases via third‑party app stores (Apple App Store, Google Play): These are treated as reseller sales. To cancel or request a refund you must follow the app store’s cancellation/refund process through your Apple or Google account.

What happens when you cancel

When you disable auto‑renew or cancel, your subscription generally remains active until the end of the current billing term; you will retain access to paid features for that period. Trimble does not typically terminate access immediately upon disabling auto‑renew. After the term ends, access to subscription features will cease unless you re‑subscribe. Data you’ve stored in Trimble services (models, cloud files) may remain available per Trimble’s data retention and account policies - export or back up anything you need before access ends.

Will I get a refund?

Trimble’s standard policy is that subscriptions are non‑refundable after purchase. There is an exception for an initial 14‑day return/cancellation window for online purchases made through Trimble’s own purchasing platform or under specified web terms: you may be able to terminate the initial subscription within 14 days of the start date and receive a refund. After that 14‑day period fees are generally non‑refundable except where local consumer law or a specific contractual term requires otherwise. Purchases made through resellers such as the Apple App Store or Google Play must follow each reseller’s refund process and timing (often a short refund window and platform rules).

Trimble plans and pricing

Your consumer rights in Canada

Canadian consumers benefit from statutory protections and Trimble’s stated 14‑day cancellation/return window for initial online subscriptions. If you cancel within the specified 14‑day window under Trimble’s web terms, you may be entitled to a refund; outside that window Trimble’s posted terms generally limit refunds. Provincial consumer protection laws and federal rules (including those against misleading practices) may provide additional remedies if cancellation, renewal or refund practices are unfair or misrepresented. Purchases made through third‑party resellers (App Store/Google Play) are subject to those platforms’ consumer refund processes and protections, which may differ from Trimble’s own policy.

Customer experiences

Customer reports are mixed. Some users describe prompt and helpful support - issues such as account problems or billing questions were resolved quickly by Trimble staff. Other customers report difficulties: trouble finding cancellation options, frustration with automatic renewal practices, and challenges contacting support; a minority report escalated billing issues. Experiences can vary depending on whether the purchase was made via Trimble’s online platform, a direct sales rep, or a third‑party app store.

Documentation checklist

• Account email, order number or invoice, purchase date, payment method, proof of purchase (receipt), subscription ID, any support ticket numbers, reseller details (if purchased via App Store, Google Play or a sales rep), and screenshots of billing or renewal notices.

Common mistakes

Users commonly expect immediate termination when they disable auto‑renew; however disabling auto‑renew usually keeps the subscription active until the paid term ends. Another frequent issue is attempting refunds through Trimble when the purchase was made via the Apple App Store or Google Play - refunds for those purchases must be handled through the respective store. People also sometimes miss the 14‑day cancellation window for web purchases or don’t retain proof of purchase, which makes refund requests or disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, export or back up any data you need before the subscription term ends. For account and cancellation actions use your Trimble/SketchUp account area: SketchUp Account. For purchases made through Trimble’s site or Admin Console, check support documentation at SketchUp Support or the Trimble support portal at Trimble Support. For App Store or Google Play purchases and refunds use Apple’s guidance at Apple account & subscription support and Google Play’s refund information at Google Play refund & subscriptions. If you believe your consumer rights have been breached, keep documentation and consider contacting your provincial consumer protection office or the Competition Bureau for guidance.

Address

Please send formal cancellation notices and disputes as a registered letter (raccomandata A/R) to Trimble’s Canadian legal notice address:

Trimble Canada Corporation
600‑1741 Lower Water Street
Halifax, Nova Scotia B3J 0J2
Canada