Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Truebill
8455 Colesville Rd, Suite 1645
20910 Silver Spring
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Truebill service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Truebill: Easy Method
What is Truebill
Truebill (also marketed as Rocket Money) is a subscription- and bill-management service that helps users find and cancel recurring charges, track spending, and negotiate bills. It offers a free tier plus paid plans with added features such as premium support and negotiation services.
How to cancel Truebill
Identify how you were billed (App Store, Google Play, PayPal, or directly via the website) and follow the method below for that payment channel. Deleting the app does not cancel a subscription.
- iOS App Store: Cancel through the App Store subscriptions in your iPhone or iPad Settings (Settings > Your Name > Subscriptions). Deleting the app alone does not stop charges. See a step guide: techlicious - Truebill cancellation.
- Google Play Store: Cancel in the Google Play app under Payments & subscriptions > Subscriptions. Deleting the app will not cancel billing. See guidance: techlicious - Truebill cancellation.
- Truebill / Rocket Money website: Sign in, go to Account Settings → Subscriptions or Membership, and select Cancel. A walkthrough is available here: michaelryanmoney - cancel Truebill.
- PayPal: If you set up billing through PayPal, cancel the automatic payment by logging in to PayPal, opening Settings > Payments > Manage automatic payments, finding Rocket Money / Truebill and selecting Cancel. See: michaelryanmoney - PayPal cancellation.
What happens when you cancel
When you cancel, renewal charges should stop at the end of the current billing period. Access to paid features may continue until that period expires or end immediately, depending on the plan and how the subscription was purchased. Your account data (profile, linked accounts, historical tracking) is typically retained by the service unless you request deletion; check Truebill/Rocket Money’s privacy or account settings for data-deletion options.
Will I get a refund?
Truebill’s policies do not provide for a statutory 14-day cooling-off period, and refunds are not guaranteed by Canadian consumer law for digital subscriptions. Refunds are generally granted at the company’s discretion. For annual plans, some users have successfully requested prorated refunds by contacting support, but outcomes vary and refunds are not automatic. If you were billed through a platform (Apple, Google, PayPal), refund requests may need to be handled through that platform’s refund process.
Truebill plans and pricing
| Plan | Typical price | Billing |
|---|---|---|
| Free | Varies | Free tier |
| Premium (monthly) | Varies | Monthly |
| Premium / Annual | Varies | Annual |
Your consumer rights in Canada
Canadian provincial consumer-protection laws generally do not create a universal statutory 14-day cooling-off right for digital subscription services purchased online; rights depend on the province and the nature of the sale. In practice, consumers rely on the merchant’s stated refund policy and on the platform used to charge (Apple App Store, Google Play, PayPal) for any reversals or refunds. Truebill’s own policy indicates refunds are discretionary and, for annual plans, prorated refunds may be offered in limited circumstances rather than being an automatic legal entitlement.
Customer experiences
Experiences reported by users are mixed. Some customers praise Truebill for helping them identify and cancel unwanted subscriptions, negotiate bills, and provide a clean, usable budgeting interface. Others report problems: difficulty cancelling, unexpected or continued charges after cancellation, poor responses from customer support, and instances where negotiation promises did not produce expected savings. Review platforms and community threads show both positive quick-responses from premium support and serious complaints (including BBB complaints and user reports) that prospective users should consider.
Documentation checklist
- Account email and username used with Truebill / Rocket Money
- Screenshots of the subscription listing (App Store, Google Play, Truebill account page)
- Receipts or billing statements showing charges (bank/credit card or PayPal)
- Confirmation emails, trial start/end dates, and any cancellation confirmation
- Copies of support conversations, ticket numbers, or chat transcripts
- Dates and times of attempted cancellations and any error messages
Common mistakes
Users commonly assume deleting the mobile app cancels billing; it does not. Another frequent error is cancelling a trial within the app while the subscription is billed through the App Store, Google Play, or PayPal - if you cancel in the wrong place the platform will continue to charge. Some customers also assume a refund is automatic after cancellation; refunds are discretionary and may require follow-up. Keep clear records of cancellation attempts and confirmations to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS App Store | Handled by Apple; refunds are discretionary and must be requested from Apple | Low (cancel in Settings), but watch free-trial timing and charge disputes |
| Google Play Store | Handled by Google Play; refunds are discretionary and processed by Google | Low (cancel in Google Play > Payments & subscriptions) |
| Truebill / Rocket Money website | Discretionary; company may offer prorated refunds in limited cases | Medium (log in > Account Settings > Subscriptions) |
| PayPal | Discretionary; you can cancel automatic payments and request refunds through PayPal | Low (Manage automatic payments in PayPal) |
After cancelling
After you cancel, keep confirmation screenshots or emails showing the cancellation and the date your access ends. If you do not receive confirmation or continue to see charges, contact support for the platform that billed you (Apple, Google, PayPal) and the merchant. Helpful links: Apple subscriptions support (Apple - manage subscriptions), Google Play subscriptions help (Google Play - cancel subscriptions), and vendor-specific cancellation guidance (Cancel Truebill - michaelryanmoney and Techlicious guide). If you need a paper trail for disputes, consider sending a written cancellation or complaint by certified or registered mail to the company’s address and retain copies.
Address
Truebill, Inc.
8455 Colesville Rd, Suite 1645
Silver Spring, MD 20910
United States