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Cancellation service #1 in Canada
Tryinnerly is an online service and mobile app that offers a one‑time IQ/test product and a paid subscription option that unlocks additional content or recurring access. It is available via the Tryinnerly website and through mobile app stores (Apple App Store for iOS and Google Play for Android).
Cancelling a subscription normally stops future renewals. In many cases, access to paid features continues until the end of the current billing period, but exact behavior can vary by platform and by Tryinnerly’s policies. Data retention practices (what account data remains after cancellation) are not publicly specified; if you need a copy of results or records, save screenshots or export data before cancelling.
There is no clear, published Tryinnerly refund policy stating a guaranteed 14‑day right to refund. Public reviews show mixed results: some customers report receiving refunds after contacting Tryinnerly support, while many report difficulty obtaining refunds. If you subscribed through Apple or Google Play, refunds are governed by Apple’s or Google’s refund processes and you must request refunds through those platforms (Apple: report a problem; Google Play: use Google’s refund channels). Contacting Tryinnerly support at [email protected] may help, but is not a guarantee of refund.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| IQ Test (one‑time charge) | approx. C$1.30 | Once | Access to IQ test result |
| Subscription | approx. C$52.00 | Monthly | Recurring monthly access/paid features after test |
Under Canadian consumer protection principles, businesses selling digital subscriptions should clearly disclose recurring billing, renewal terms and provide an accessible cancellation method. If you were charged without clear consent you may have grounds to dispute the charge. For App Store and Google Play purchases, the platform’s refund and dispute rules apply. If charges are unauthorized, contact your bank or card issuer promptly to request a chargeback or dispute the transaction under your cardholder protections. You can also reach out to provincial consumer protection offices for guidance.
Reviews are mixed. Some customers report successful refunds after contacting Tryinnerly support. However, many reviewers report unexpected recurring charges after a small one‑time test fee, problems cancelling, delayed or unhelpful customer service, double billing, and in some cases describing the experience as fraudulent. These reports indicate inconsistent practices and that users should carefully monitor charges and keep documentation.
Users commonly assume closing or deleting the Tryinnerly app cancels the subscription - but App Store and Google Play subscriptions must be cancelled through the store’s subscription manager. Another frequent mistake is not checking the small print when a low one‑time fee is offered; some users report being enrolled into a recurring subscription that was not clearly understood. Waiting too long to raise a dispute with your bank or the platform can reduce the chance of a successful chargeback or refund.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Request via Apple (reportaproblem.apple.com) - refunds handled by Apple | Moderate (subject to Apple’s policy and timeline) |
| Google Play | Request via Google Play refund channels - refunds handled by Google | Moderate (subject to Google’s policy) |
| Tryinnerly website/support | Possible but inconsistent - depends on Tryinnerly’s support response | Variable (some users report success, many report delays) |
| Bank / Card issuer (chargeback) | Possible for unauthorized charges; depends on your issuer’s decision | Can be high (requires documentation and time) |
After you cancel, keep copies of receipts, confirmation emails, screenshots and any cancellation confirmation. If you need to request a platform refund, use Apple’s report a problem portal for App Store purchases or follow Google Play’s refund process for Android purchases. Contact Tryinnerly at [email protected] and use the site’s contact form (visit Tryinnerly) to request written confirmation. If you believe charges are fraudulent, contact your card issuer or bank immediately to dispute the transaction and consider cancelling the card if necessary.
No postal address for Tryinnerly was found in available public records. The primary available contact method is email: [email protected], and the website contact form. If you need to send a written cancellation, email is the recommended option; always request and keep written confirmation of cancellation.
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.