Uppsägningstjänst Nr 1 i United States
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Twilio.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancellation Twilio: Easy Method
What is Twilio
Twilio is a cloud communications platform that provides APIs and services for voice, messaging, video, and email so developers and businesses can embed communications into applications. It is commonly used for sending SMS, making programmable phone calls, two‑factor authentication, contact center integrations, and transactional email (including Twilio SendGrid).
How to cancel Twilio
Below are the standard pathways to stop Twilio services and remove phone numbers. Choose the route that matches your use (full account closure versus releasing individual numbers) and keep documentation of each step.
- Cancel the entire Twilio account via the web console: log into the Twilio Console, go to Account → General Settings (or Billing), and click “Close” or “Cancel Account” at the bottom of the page. This action releases numbers and stops service immediately. For a step‑by‑step external guide see How to Cancel Your Twilio Account.
- Release individual phone numbers without closing the account: open Console → Manage Numbers, select a number, and choose “Release Number.” For an example walkthrough see how to cancel Twilio (number release).
- There is no documented method to cancel Twilio subscriptions through the App Store or Google Play; Twilio services are managed through the web Console and billing portal.
- If you prefer written notice, send a signed cancellation letter to Twilio’s customer service address and use certified mail (see the Address section below) so you have delivery confirmation.
What happens when you cancel
When you close your Twilio account through the Console, service typically stops immediately and phone numbers tied to the account are released. Released numbers may become available to others almost immediately and cannot be recovered without Twilio’s intervention, so plan number migrations first.
Cancelling usually prevents future recurring charges, but it does not guarantee credits or reversal of past charges. Some account data, logs, and billing records may be retained per Twilio’s terms and for regulatory or operational reasons; if you need copies of logs or records, request them before cancelling.
Will I get a refund?
Twilio’s refund options are limited. There is no broadly advertised, automatic 14‑day refund policy for Twilio’s platform services; refunds are tightly restricted in practice. If you cancel via third‑party marketplaces, such as KW Marketplace, reports indicate that refunds and service credits are not provided and service/credits are lost immediately (KW Marketplace guidance).
Twilio SendGrid has more specific rules: refunds may be possible only when there is no usage in the current calendar month, no overages, and no stored contacts; refunds apply to the subscription fee for the current billing period and do not cover overages, and they will not honor refunds if a chargeback has already been initiated (SendGrid refund policy).
Twilio plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Pay‑as‑you‑go | Varies | Varies |
| Monthly/Committed Plans | Varies | Varies |
| SendGrid (Email) | Varies | Varies |
Your consumer rights in Canada
Canadian consumers may benefit from provincial and federal consumer protections, including cooling‑off periods in some contexts, but there is no guarantee that Twilio’s contracts will provide a standardized 14‑day automatic refund. Twilio’s published behaviour and user reports indicate refunds are not routinely granted; cancellation commonly results in immediate loss of service without credit.
If you believe charges are unauthorized or fraudulent, you can contact your card issuer to request a chargeback and consider filing complaints with provincial consumer protection agencies or the Canadian Radio‑television and Telecommunications Commission (CRTC). Keep records of communications and proof of cancellation when pursuing disputes.
Customer experiences
Public reviews are mixed. Positive feedback from Canadian users praises Twilio’s flexibility, powerful APIs, scalability, integrations, and documentation, with several reviewers calling it an excellent omnichannel messaging platform (Capterra, GetApp).
Conversely, many negative reports describe billing disputes, difficulty obtaining refunds, account bans, poor support response, and unresolved tickets. Customer complaints posted to TrustPilot, the BBB, and community forums like Reddit highlight these issues. Expect to document everything and keep copies of tickets and receipts if you anticipate a dispute.
Documentation checklist
- Account email and Account SID (from the Twilio Console)
- List of phone numbers and their SIDs that you plan to release
- Billing statements and dates of charges (screenshots or PDFs)
- Support ticket IDs and exported conversation transcripts
- Confirmation screenshots of “Close/Cancel Account” or “Release Number” actions
- Certified mail tracking number and delivery receipt if you send written notice
- Payment method details and dates for any disputed charges
Common mistakes
One frequent mistake is assuming numbers are preserved after account closure - in many cases released numbers become unrecoverable immediately. Another is expecting refunds automatically after cancellation; Twilio’s policies and user reports show refunds are not guaranteed and are handled narrowly, so cancelling without confirming refund eligibility can lead to unexpected losses.
Users also sometimes try to cancel via app stores or assume Twilio‑related marketplace subscriptions follow the same refund rules as consumer apps; there is no documented app‑store cancellation path for Twilio services. Finally, failing to keep detailed records (screenshots, ticket IDs, delivery confirmations) reduces the ability to dispute charges or prove cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Twilio Console (Close Account) | Usually no; refunds are rare and handled case‑by‑case | Easy (web steps available) |
| Release individual phone numbers | No refund for numbers; stops billing for that number | Easy (Manage Numbers) |
| App Store / Google Play | No documented cancellation method; refunds not applicable | Not available / Unsupported |
| KW Marketplace (third party) | Reported: no refunds; service and credits lost immediately | Varies; often complex due to third‑party policies |
| Twilio SendGrid subscription | Possible only if no usage this month, no overages, and stored contacts rules met | Medium - requires eligibility checks with SendGrid support |
After cancelling
After you cancel, save and archive all confirmation screens, emails, support ticket IDs, and certified mail receipts. Monitor your bank/credit card statements for any residual or recurring charges for at least one billing cycle. If you see unauthorized or unexpected charges, contact your card issuer promptly to request a chargeback and escalate with Twilio support providing your documentation.
If you need more information or want to review Twilio’s guidance before or after cancellation, consult external resources such as the step‑by‑step cancellation guidance (agentlocator.zendesk.com) and the Twilio SendGrid refund article (support.sendgrid.com).
Address
When sending written notice, use certified mail (raccomandata A/R) to ensure delivery confirmation. Send correspondence to:
Twilio
Attn: Customer Service
375 Suite 300 Beale Street
San Francisco, CA 94105
United States of America