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Cancellation service #1 in Canada
Ultiself is a personal development and productivity app that offers guided programs, habit tracking, and self-improvement content via subscription. It is distributed through app stores and the developer provides multiple subscription SKUs and occasional one‑time onboarding offers.
The app listing for Canada (CAD) shows several monthly and yearly plans, a trial option on some yearly plans, and distinct SKUs (for example "OS2" and "WB") that correspond to different subscription tiers.
When you cancel an active paid subscription, you typically retain access to premium features until the end of the paid billing period. The subscription will not renew after that date. For trial subscriptions, cancelling before the trial end prevents conversion to a paid subscription.
Account data and settings are generally preserved unless you specifically request account deletion. If you remove the app from your device without cancelling the subscription at the store level, the subscription may continue to renew; always confirm cancellation in the store or via the developer.
Ultiself’s general practice is to treat refunds on a case‑by‑case basis. For subscriptions purchased through an app store (e.g., Apple App Store), refunds and billing disputes are often handled by the store operator rather than the developer. If you are within a free trial period and you cancel before it ends, you should not be charged.
Exceptions are sometimes made for billing errors, duplicate charges, or unauthorized purchases; in those cases contact Ultiself support and, if relevant, the App Store or your payment provider. Keep receipts and transaction IDs handy when requesting a refund.
| Plan | Price | Period | Features |
|---|---|---|---|
| Ultiself Year (with 7‑day trial) | C$34.99 | Yearly | 7‑day trial + full access |
| Onboarding Sales Screen | C$59.99 | One-time/onboarding | Onboarding special offer |
| 3‑month plan | C$49.99 | Quarterly | 3‑month subscription |
| Ultiself OS2 Monthly | C$7.49 | Monthly | OS2 monthly subscription |
| Ultiself Regular Yearly | C$49.99 | Yearly | Standard yearly subscription |
| 1‑year plan | C$59.99 | Yearly | Alternative 1‑year subscription |
| Ultiself WB Yearly | C$18.49 | Yearly | WB yearly subscription |
Under Canadian consumer protection laws, you have rights related to unfair practices, false advertising, and unauthorized charges. Provinces have specific rules governing digital goods and subscriptions; for example, you can dispute an unauthorized or incorrectly billed charge with your payment card issuer and may also seek assistance from provincial consumer protection offices.
If a subscription was sold with misleading terms, you can file a complaint with the relevant provincial consumer protection agency, and if the charge was through the App Store you can request a refund via Apple’s refund process while simultaneously contacting Ultiself support for assistance.
Users report varied experiences: many find cancelling simple when done through the App Store or the account portal, while others report slower responses when cancelling by email or postal mail. Public replies from the company have pointed some users to [email protected] for support escalation.
Common praise is for the clarity of the subscription options and trial availability, while common criticisms relate to delays in email support responses or confusion when users assume deleting the app cancels the subscription.
A frequent mistake is assuming deleting the app unsubscribes you; mobile store subscriptions must be cancelled in the App Store or Google Play subscription settings. Another example is waiting until after an auto‑renewal instead of cancelling before the renewal date, which can result in an unexpected charge.
Some users email a general address but do not include key details (receipt ID, account email, SKU), delaying resolution. Others contact the developer when the purchase was made through the App Store; in that case you may need to request a refund from the store as well as notify Ultiself.
| Method | Refund | Difficulty |
|---|---|---|
| Mobile App (Manage Subscription via App Store) | Refunds handled by App Store; cancelling prevents future charges; refunds possible via Apple review | Low - straightforward if you know where to go |
| Website (Shop → Manage Subscription) | Refunds depend on developer policy; may require contacting support | Low - Medium - depends on account access and site flow |
| Email to support ([email protected] or [email protected]) | Refunds considered case‑by‑case; developer can escalate or advise store refund paths | Medium - response times vary |
| Postal mail to corporate address | Refunds handled case‑by‑case; slower and less convenient for urgent disputes | High - slowest method, recommended only if required for formal requests |
After you cancel, check your App Store subscription list or Ultiself account to confirm the subscription status and note the access end date. If you need a refund or see an unexpected charge, contact Ultiself support by email and, if the purchase was through the App Store, start a refund request with Apple: Request a refund from Apple.
For general support and account help, visit the Ultiself website: Ultiself. For App Store subscription management guidance in Canada, see: Manage subscriptions on your iPhone or iPad.
Ultiself Corporation, Attention: Customer Service, 7495 W. Atlantic Ave., Suite 200 #346, Delray Beach, FL 33446, United States
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.